13 - 16 May, 2019 | Lisbon, Portugal

Sumit Mitra


CEO Tesco Global Business Service
Tesco


1:45 PM Delivering Complex Business Change – Creating Global Business Services Which Drive Leadership and Value

In this session hear how the third-largest retailer in the world, with revenues of £60bn, is in the process of setting up GBS from scratch. Understand how the mantra “everything starts with the customer” is driving Tesco’s GBS strategy, and how GBS reports into the Groupexecutives, ensuring a seat at the table when it comes to truly owning and delivering upon business transformation initiatives. Discover the challenges posed with setting up a Target Operating Model for a FTSE 100 organisation, and, looking towards 2025 and beyond, what the vision of the “future state” of operations looks like for this global giant.


Check out the incredible speaker line-up to see who will be joining Sumit.

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