13 - 16 May, 2019 | Lisbon, Portugal

Samir Slimani

Customer Experience Services Lead

10:15 AM The Customer Journey is Changing – Are You?

In today’s omnichannel world, it is
customers, not businesses, which
decide when, where, and how they
purchase and get the service they
need. Businesses therefore need to
be able to quickly adapt to the selfdirected
journeys that customers are
creating for themselves, every day.
Now, with the advent of the latest
digital technology, combined with
automation, analytics and machine
learning, businesses have the ability
to do this.
Learn how major brands are now
using the latest technology to
transform themselves by reimagining
and modernising every aspect of the
customer journey:
• Streamlining purchase
• Transforming the buying experience
• Enhancing the product use

Check out the incredible speaker line-up to see who will be joining Samir.

Download The Latest Agenda