13 - 16 May, 2019 | Lisbon, Portugal

Sam Horton


Global Services Finance Strategy and Operations Director
Johnson & Johnson


3:55 PM The never ending story of GBS.... what does the future hold?

As RPA and cognitive become more
main-stream, there are a myriad of options
available for GBS leaders to optimize their
service. Whilst there will never be one
“one size fits all” approach, in this session
discover the models that others are
deploying, what is working (and perhaps
more importantly, what isn’t!) in order to
shape your future delivery.
Discuss:

  • What is the optimum service TOM for your
company? Are captive, hybrid, or virtual
centres right for you?

  • How to leverage the successes of
automation to optimize your service
provision


3:15 PM Panel Discussion: How to strategically position Finance as a key business partner to your organisation


  • Manage the evolution of Finance Shared Services into value-add activities business outcomes
  • Unlock opportunities after centralisation – developing a value proposition
  • Navigate the “Big Shifts” required for benefit realisation within business services



Check out the incredible speaker line-up to see who will be joining Sam.

Download The Latest Agenda