14-17 May, 2018 | Lisbon, Portugal

Mike Stops

Global Director Service Centers
NSG


2:40 PM Cross-functional collaboration – how to establish rules and governance within your multi-tower SSC

In order to truly capitalise on the benefits of
having a multifunctional SSC, departments
and functions need to develop a strategy
to engage with each other. The “no-rules”
trend of automation is another reason for
SSC leaders to look not just at their own
functional involvement, but also at their
centre as a whole.
In this session learn to:

  • Develop an “easy wins” cohesive strategy
for your services

  • Transform your service – from silo to a
unified unit.



Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda