13 - 16 May, 2019 | Lisbon, Portugal
Senior Vice President Global Business Services
As RPA and cognitive become more
main-stream, there are a myriad of options
available for GBS leaders to optimize their
service. Whilst there will never be one
“one size fits all” approach, in this session
discover the models that others are
deploying, what is working (and perhaps
more importantly, what isn’t!) in order to
shape your future delivery.
- What is the optimum service TOM for your
company? Are captive, hybrid, or virtual
centres right for you?
- How to leverage the successes of
automation to optimize your service
2:45 PM Diversity in Shared Services
A Forbes study recently identified workforce diversity
and inclusion as a key driver of internal innovation and
business growth, and according to McKinsey, companies
with diverse executive boards enjoy significantly higher
earnings and returns on equity.