14-17 May, 2018 | Lisbon, Portugal

Jonathan Heeley

SSC Automation Programme Manager
2 Sisters Food Group

Jonathan has experience in revolutionising both front-end customer facing operations as well as leading business critical, shared services transformation projects.  In his current role, Jonathan is responsible for seamlessly implementing disruptive technologies, including RPA and AI, and for introducing a solid process orchestration layer to enable digital innovation across the shared services function. 

3:15 PM Stepping beyond the Bots - Cognitive Learning within Business Services

Lessons learned from the global roll out of
RPA at Western Union. Identifying key tasks
and processes to be automated through
Developing and adjusting a global
RPA roadmap. Linking RPA with Business
Process Management for an integrated
automation framework.
Using RPA to improve customer experience
and increase employee satisfaction.

Check out the incredible speaker line-up to see who will be joining Jonathan.

Download The Latest Agenda