13 - 16 May, 2019 | Lisbon, Portugal
Governance, Control & Client Management Director
Santander Operations Shared Services in the UK has undergone a huge transformation over the last 5+ years going from being at the bottom of the league on customer satisfaction to being in the top 3. This in addition to saving £70m+ via the deployment of c300 robots and a robust command centre approach has helped the organisation to grow significantly. This is all underpinned by a cultural change with the main focus being on bringing people along the journey with a core set of values.