13 - 16 May, 2019 | Lisbon, Portugal

Irina Chernousenko

Former Director of Shared Services Transformation
Coca-Cola Company

11:25 AM Measuring success – ensuring service delivery and service improvement

  • Why your metrics shouldn’t always be in green

  • How useful is benchmarking, really?

  • Which are the most important targets to hit

Check out the incredible speaker line-up to see who will be joining Irina.

Download The Latest Agenda