13 - 16 May, 2019 | Lisbon, Portugal

Ina Schreckenberger

Programme Stream Lead for Organisation and People

11:25 AM Creating a seamless customer journey

  • Innovative ideas to integrate your business
units with the “hub and spoke” model

  • Knowledge retention strategies – keeping
service levels high

  • Create “touchpoints” to measure success

  • Mapping your customer processes –
discover the gaps?

3:15 PM Panel Discussion: Communicating the future – digital automation, globalised talent

In this session, discover how a multinational
communications organisation is
transforming its strategic approach to
adapt to future business needs.
In this session, hear:
How to simplify and transform your
processes From manual to digital –
embracing RPA and Chatbots within
HR Centres of excellence and talent
management – harnessing analytics to
become a consultative partner.

Check out the incredible speaker line-up to see who will be joining Ina.

Download The Latest Agenda