13 - 16 May, 2019 | Lisbon, Portugal
Programme Stream Lead for Organisation and People
11:25 AM Creating a seamless customer journey
- Innovative ideas to integrate your business
units with the “hub and spoke” model
- Knowledge retention strategies – keeping
service levels high
- Create “touchpoints” to measure success
- Mapping your customer processes –
discover the gaps?
In this session, discover how a multinational
communications organisation is
transforming its strategic approach to
adapt to future business needs.
In this session, hear:
How to simplify and transform your
processes From manual to digital –
embracing RPA and Chatbots within
HR Centres of excellence and talent
management – harnessing analytics to
become a consultative partner.