13 - 16 May, 2019 | Lisbon, Portugal
Operations Director Global Financial Services
In this case-study session, hear from one of SSON Analytics top 20 most admired SSOs about how their talent and continuous improvement strategies are enhancing employee experience, productivity, and the quality of their service delivery. Through embracing a lean culture, Experian has the goal that 20% of its organisation will be trained Six Sigma black belts within the next three years, with the rest of the organisation trained to either green or yellow belt level. This investment in people (alongside a wider talent strategy involving alternative career paths, mentoring portals, and additional training) is leading to decreased attrition, and is helping embed a culture of CI which, in 2018, contributed to 300 days saved through automation.
Shared Service Organisations have always focussed on monitoring KPIs and on keeping tabs on best practice, however practical application of these numbers can be challenging. In this session, practitioners from the Top 20 Most Admired SSOs will explore the true business impacts and benefits which can be driven from deep-diving into their data, and will discuss how to make data collection a key factor to aid maturity and deliver enhanced value back to your business.