13 - 16 May, 2019 | Lisbon, Portugal
Head of Worldwide Services Strategy & Delivery Operations
The benefits that can be realised from
adopting a GBS model have been
incredibly well documented; increased
visibility across your business operations,
the efficiencies that come with
standardized, global processes to name
However, this is not an easy transition
to make, with 45% of SSCs having only
partially implemented their models, and
4% who have attempted to adopt GBS but
have decided to switch back to a more
In this session, hear from four leaders, with
different views on the optimum target
operating model of the future...
It doesn’t matter where you are on your journey; we all know that the essence of BAU within Shared or Business Services is a complete misnomer. If you aren’t continuously building upon
your offering, searching for additional ways to revolutionalise your services, you are going backwards relative to your competition – who will be moving faster than ever!
In this keynote address, delegates will discover about how a multinational organisation from a traditionally non-process driven industry have embarked upon an exciting and innovative transformation journey, putting structures in place that will allow them to be agile and proactive to changing business needs.