13 - 16 May, 2019 | Lisbon, Portugal

Guy Mercier

Head of Worldwide Services Strategy & Delivery Operations

3:50 PM Global Business Services – has the tide turned?

The benefits that can be realised from
adopting a GBS model have been
incredibly well documented; increased
visibility across your business operations,
the efficiencies that come with
standardized, global processes to name
but two.
However, this is not an easy transition
to make, with 45% of SSCs having only
partially implemented their models, and
4% who have attempted to adopt GBS but
have decided to switch back to a more
local strategy.
In this session, hear from four leaders, with
different views on the optimum target
operating model of the future...

9:50 AM Revolution, Not Evolution – SSC Transformations

It doesn’t matter where you are on your journey; we all know that the essence of BAU within Shared or Business Services is a complete misnomer. If you aren’t continuously building upon
your offering, searching for additional ways to revolutionalise your services, you are going backwards relative to your competition – who will be moving faster than ever!
In this keynote address, delegates will discover about how a multinational organisation from a traditionally non-process driven industry have embarked upon an exciting and innovative transformation journey, putting structures in place that will allow them to be agile and proactive to changing business needs.

Check out the incredible speaker line-up to see who will be joining Guy.

Download The Latest Agenda