13 - 16 May, 2019 | Lisbon, Portugal

Grace Winters

SSC Director

Agenda Day 1

Monday, May 13th, 2019

5:55 PM SSON Impact Awards

Your 2019 Judging Panel:

Bobby Abrahams Vice President Finance Transformation, AstraZeneca
Joanne Griffin, EMEA Accounting Operations Director, LinkedIn
Kay Flynn, General Manager Global Business Services, Eli Lilly
Phil Priest, Senior Vice President, Global Business Services, Smith and Nephew
Grace Winters, SSC Director, Abbott
Andrew Parris, Director of Shared Services, Tarmac
Kamila Grembowics, Senior Vice President Global Business Services, Adidas
Chris Gunning, Global Functional Owner – Centres Of Excellence, Apollo Tyres
Mike Stops, Group Director Service Centres, NSG
Irina Chernousenko, GBS Consultant, JLL
Fraser Kirk, Vice President Global Human Resources Shared Services Programme, Brambles
Sarunas Suipis, Vice President Operations and Managing Director, Western Union Processing Lithuania

Agenda Day 2

Tuesday, May 14th, 2019

8:50 AM Digitalising Outsourcing Transformation – The Future of the Industry

It is undeniable that the rise of automation has had vast implications for the future of the outsourcing industry. The pace at which the intelligent automation industry has ballooned has led to the death of the FTE model, but the notion that outsourcing and automation are mutually exclusive is false. Focussing on omni-channel experience, leveraging efficiencies through implementing intelligent automation and creating customized experiences is becoming the norm, but precisely how are outsourcing trends impacting the SS and GBS industry?

This panel will explore the key trends impacting Business Services; highlighting case studies of successful digital transformation with the assistance of BPOs, the trends impacting SSCs, and where the key areas of growth and collaboration are for 2019, and the 2020s.

Check out the incredible speaker line-up to see who will be joining Grace.

Download The Latest Agenda