13 - 16 May, 2019 | Lisbon, Portugal

Geeta Malhotra

Vice President, Head of Global Business Services

3:55 PM The never ending story of GBS.... what does the future hold?

As RPA and cognitive become more
main-stream, there are a myriad of options
available for GBS leaders to optimize their
service. Whilst there will never be one
“one size fits all” approach, in this session
discover the models that others are
deploying, what is working (and perhaps
more importantly, what isn’t!) in order to
shape your future delivery.

  • What is the optimum service TOM for your
company? Are captive, hybrid, or virtual
centres right for you?

  • How to leverage the successes of
automation to optimize your service

Check out the incredible speaker line-up to see who will be joining Geeta.

Download The Latest Agenda