13 - 16 May, 2019 | Lisbon, Portugal

Dr. Frank Schüler


Managing Director Global Service Center
DHL

Agenda Day 2

Tuesday, May 14th, 2019


2:25 PM Moving In-House - High Quality Service in a High-Growth Operation

Following the decision to move their finance operations in-house, DHL’s Business Services Operations grew by 70% in 2018, and is now 4,000 people strong. In this session, hear about just some of the successful elements of this shift, to in-house delivery. Learn how their transformation incorporates people and automation, including building up a Virtual Delivery Centre which successfully compliments their Human Delivery Centre, and after 1 year has 240 virtual employees. Discover how they are moving up the value chain at a rapid rate, whilst putting governance in place to monitor this rapid expansion, and how they have stepped up service delivery and grown in areas such as logistics and operations.

Check out the incredible speaker line-up to see who will be joining Frank.

Download The Latest Agenda