14-17 May, 2018 | Lisbon, Portugal

Craig Foster

Global HR Operations Manager
Microsoft


10:15 AM Construct your next-stage service strategy - Transforming to a culture of dynamic innovation and harnessing data to advance your HR Shared Service capability

In this deep-dive workshop, discover
how Microsoft has transformed its
Global HR Service Delivery model, which supports 83,000 employees
across 65 countries, in order to
support its company transformation
objectives.
Learn how it is utilising a
variety of technological initiatives,
but balancing this with the talent
and expertise of people and process
within digital opportunities
n this session:

  • Discover how to develop a strategy
to enhance your operational
capabilities, moving up the value-
chain and delivering enhanced
results back to your business.

  • Deploy amplifying service center
technology, in order to innovate
and become an agile business
partner, responding to evolving
business needs.

  • Establish and maintain a customer-
orientated culture

  • Data mining – how to use analytics
to provide real business value


Check out the incredible speaker line-up to see who will be joining Craig.

Download The Latest Agenda