13 - 16 May, 2019 | Lisbon, Portugal

Cathy Ferguson


Logistics Team Lead
Tarmac


2:45 PM Leadership and Development in Shared Services

The ability to weather periods of intense change, and to
keep your team with you during that uncertainty, is an
essential skill for a Shared Services professional to master
– as there is no Business As Usual within Business Services!
Hear from Andrew Parris, who will be hosting our
Leadership and Development Masterclass, following on
from him winning both the Excellence in Culture Creation
and Best Shared Services Team at the SSON Excellence
Awards at our event in 2017.
In this practical session, discover how to create a team
who are business innovators, and how to create not only
a culture of continuous improvement, but a company
culture that thrives off of service excellence. Learn more
about Tarmac’s award-winning leadership and teamcreation
strategies, and leave the conference with solid
take aways as to how you can build a SSC team that
excels, utilising this knowledge to become a better leader
and to use this to your advantage when managing
internal and external stakeholders


Check out the incredible speaker line-up to see who will be joining Cathy.

Download The Latest Agenda