13 - 16 May, 2019 | Lisbon, Portugal

Caroline Basyn


Global Business Services Officer
Mondelez Business Services


8:00 AM Mondelēz International Global Business Services: Surpassing Service Delivery Expectations, at Lower Cost, in Record Time

Three years ago, Mondelēz International (MDLZ) set off on its vast journey to GBS, from scratch, with a focus on delivering outperforming services whilst delivering profitable growth, quickly.
The scope, speed and size of this GBS transformation is unmatched in the industry. Leveraging cutting-edge technology such as robotics, AI and cognitive language recognition, MDLZ is creating a culture that surpasses service delivery expectations and delivers a higher quality at a lower cost. Learn how this organisation has simplified and automated, and has become a hub for innovation, enabling growth, cash, and margin improvement throughout the wider business.


Check out the incredible speaker line-up to see who will be joining Caroline.

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