14-17 May, 2018 | Lisbon, Portugal

Bobby Abraham

Managing Director and Chief of Transformation

8:15 AM Customer Excellence 101

class customer service
has never been more critical, as
today’s businesses continue to be
disrupted with new technologies and
competition. Within the SSC world,
customer operations enablement
and engagement is essential, as
more and more SSCs become more
commercially driven.
Learn how to:

  • Establish your customer
engagement strategy

  • Digitising your customer journey

  • Developing a customer centric culture

  • How great does service need to be?

Check out the incredible speaker line-up to see who will be joining Bobby.

Download The Latest Agenda