13 - 16 May, 2019 | Lisbon, Portugal
Director Innovations & Strategic Initiatives
Agenda Day 2
Tuesday, May 14th, 2019
5:10 PM Panel Discussion: Future Service & The Move to Digital - What are the impacts on your Human Workforce?
The World Economic Forum estimates that by 2025, 52% of tasks will have been taken over by some form of robotics or automation. Against this backdrop, we will examine the advanced automation and technological innovations such as chat bots, interactive agents, natural language processing that some BSOs are deploying and the potential implications of this activity on the human workforce. It will discuss how businesses need to be preparing for the age of automation and how they have a duty to ensure their “human workforce” has all the necessary tools at their disposal to support this change.