14-17 May, 2018 | Lisbon, Portugal

Barry Spenceley

Head of Shared Services
2 Sisters Food Group

A veteran of the BPO and Shared Services industry, Barry has led global operational teams and transformation projects, delivering multi-discipline business operations across all geographies. He combines his knowledge with a real passion for the sector. Barry is especially excited about applying the new technologies sweeping the industry. 

9:15 AM Client Interview hosted by Automation Anywhere: Harnessing Intelligent Automation as a Lever to Surpass Your Customer’s Expectations

Over the past several years, much has been written about how Robotic Process Automation can drive forwards a digital transformation agenda for your business, driving profitability,
increasing visibility over a particular process, and transforming the existing status quo within the business services landscape. However, much less has been written about the knock-on
impact to your most important stakeholders, your customers. In this on-stage interview, learn how RPA is transforming the operations of one multinational organisation, enabling them to
move their FTEs onto more sophisticated, value-added activities that are enhancing their service provision, and are enabling them to achieve higher levels of customer satisfaction then
ever before

3:15 PM Stepping beyond the Bots - Cognitive Learning within Business Services

Lessons learned from the global roll out of
RPA at Western Union. Identifying key tasks
and processes to be automated through
Developing and adjusting a global
RPA roadmap. Linking RPA with Business
Process Management for an integrated
automation framework.
Using RPA to improve customer experience
and increase employee satisfaction.

Check out the incredible speaker line-up to see who will be joining Barry.

Download The Latest Agenda