13 - 16 May, 2019 | Lisbon, Portugal

Alastair Collier


Head of Strategy, Solutions and Sustainability
National Grid


10:15 AM Power up your Leadership Capabilities – Developing a Business Services Institute

The role of SSC/GBS professional has
changed drastically in recent years,
as more value-add and complex
activities become integrated into SSC.
Adaptability is key, and employees
and leaders need to be able to
adapt to changing circumstances
and to provide insight to the rest of
the business, quickly and coherently.
In an industry increasingly made
up of millennials where automation
is booming, how do you establish
exceptional training for the SSC
leaders of tomorrow?
In this session:

  • Learn how National Grid is placing
training and development at the
heart of the GBS structure, ensuring
higher skill levels and levels of
engagement for years to come.

  • Discover how to establish a GBS Institute

  • Continuous Improvement and
ongoing training for your staff

Develop a stratergy and retrain your team as their
careers, and your services, evolve


Check out the incredible speaker line-up to see who will be joining Alastair.

Download The Latest Agenda