13 - 16 May, 2019 | Lisbon, Portugal

Adrian Maciszewski


Managing Director Global Business Services
QVC


8:50 AM Digitalising Outsourcing Transformation – The Future of the Industry

It is undeniable that the rise of automation has had vast implications for the future of the outsourcing industry. The pace at which the intelligent automation industry has ballooned has led to the death of the FTE model, but the notion that outsourcing and automation are mutually exclusive is false. Focussing on omni-channel experience, leveraging efficiencies through implementing intelligent automation and creating customized experiences is becoming the norm, but precisely how are outsourcing trends impacting the SS and GBS industry?

This panel will explore the key trends impacting Business Services; highlighting case studies of successful digital transformation with the assistance of BPOs, the trends impacting SSCs, and where the key areas of growth and collaboration are for 2019, and the 2020s.



Check out the incredible speaker line-up to see who will be joining Adrian.

Download The Latest Agenda