14-17 May, 2018 | Lisbon, Portugal

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2016 Post Show Report

The 2016 Post show report is here with everything you need to know about our 2016 event including:Audience Profile OverviewDownloadable sessions you may have missedExcellence Awards recapEarlybird discount application form for... Read More

SSON’s European 2016 State of the Shared Services & Outsourcing Industry Report

Learn how the European-based Shared Services centres are taking advantage of the five influential “Service” drivers - People & Development; Data Analytics; Digitalisation; redefining “Value” itself; and Organisational Design -  what’s going to be driving "radical" value in the region within the next 24 months - and more - by... Read More

SSON’s Global State of the SS&O Industry 2016: What are the Radical Performance Drivers for Shared Services?

With much of the discussion around Shared Services evolution hinging on new opportunities that have presented themselves in recent history, SSON asks practitioners how they are positioning themselves to become more relevant and offer better service in the coming years. To provide a frame of reference, we have identified 5 radical value drivers and... Read More

Data Analytics Infographic

Top Data Analytics Initiatives for 2016 With all the headlines swirling around Data Analytics, you are right to wonder: What’s it all about? And: Where should I start? Discover the answers around all your questions surrounding Data Analytics in this exclusive SSON... Read More

What Finance Pioneers Are Doing to Drive Value for the Business [and What's Working]

As always, there are the pioneers amongst us who are blazing a path into the future. We have reviewed some of the most impressive examples to date, to identify how and where these pioneers are making a... Read More

SSON's 2016 Global Interactive Analytics Workbook [Data Insights from Annual Survey]

Do you want insights on radical performance drivers for Shared Services? SSON assesses how People, Data, Organization, Digitalization and New Definitions of Value are shifting the goalposts.... Read More

Which city in the UK will lead Shared Services into the next decade?

With quality and availability of talent the two core drivers for shared services location decisions, the UK’s multiple university cities are top contenders. Find an evaluation of key in-country developments and opportunities in the UK in this exclusive SSON... Read More

8 Skills to Deliver #SharedServices 3.0

Delivering “value,” requires a particular understanding and skill set that is not generally fostered within the functional ranks of traditional shared services. Alongside strong negotiation skills, an acute awareness of business output targets, and the ability to inherently understand process drivers, SSO teams also need to be up-to-date on... Read More

The Evolution of UK & Ireland Shared Service Centers from 2000-2015

Explore the shared services landscape in the UK & Ireland in this visual analytics workbook from SSON’s global analytics centre, Dart Institute. Play with the data to understand the functions, industries and languages serviced, including city, region and country... Read More

Schneider Electric Interview

Schneider Electric recently expanded its Finance GBS model by adding a North American Global Business Services center. Philip Woodburn, VP, Finance Global Shared Services and Operations at Schneider Electric, who is based in their Polish centre, took a leading role in identifying and selecting a North American location for this new... Read More

Inside Insights: 2016 Practitioner Profiling Report

To understand how we got this insight, and which challenges are keeping shared services professionals up at night – look no further – our 2016 Practitioner Profiling Report explains it... Read More

Is There a Long Term Career in Shared Services?

The truth is that there is still far too little thought given to Shared Services or GBS careers, this article aims to confront this and give you the know-how you need in order to carve the career you want within Shared... Read More

SSON European State of the Shared Services Industry Report

Learn how much other SSOs in Europe are best serving their customers, measuring their success, charging for services, resourcing most effectively or set efficiency targets - and more - by downloading your complimentary copy of this exclusive... Read More

60 seconds with SSOWeek Europe Advisory Board

SSON's Global Advisory Board guided our event agenda for this year to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This month, we introduce our new European Board... Read More

60 Seconds with... Chris Gunning

We take 60 seconds to interview Chris Gunning, Global Shared Services (GSS) Finance Operations Lead Vimplecom, speaker at SSOW and judge of the 2017 European Excellence... Read More

15 Million Jobs Lost to Robots? Why Tomorrow Might Not Be All Doom and Gloom

We are officially in the era of Intelligent Automation. However the depth and breadth of its impact is still unknown. The Bank of England Governor warned this week "Huge technological advances mean roles could be automated...entire professions, such as accountancy, could be pushed to the brink" Read this article to find out what's... Read More

60 Seconds with...Julie Harbert

We take 60 seconds to interview Julie Harbert, Royal Philips Head of Global Business Services, speaker at SS&O Week Europe... Read More

60 seconds interview with ...Mike Stops

We take 60 seconds to interview Mike Stops, Group Director Service Centres NSG Group, speaker at SSOW and judge of the 2017 European Excellence... Read More

SSON 2017 State of the Shared Services Industry Global Report

The past two years have been full of dramatic headlines foretelling the end of Shared Services as we know it. A new “digital” workforce, we’ve been told, will be running much of the show. The reality is that the fundamentals of Shared Services – providing cost-effective, reliable support to the business – still count. More than 400... Read More

60 Seconds with...Alexander Von Thielmann

We take 60 seconds to interview Alexander Von Thielmann, SVP, Siemens Shared Services, speaker at... Read More

The Digital Workforce and the New-style Enterprise

At the 17th Annual European Shared Services & Outsourcing Week, Martin Ford, futurist and New York Times best-selling author offers a pragmatic view of what the future of work, and your place in it, will look like. He also addresses a bigger question: can accelerating technology disrupt our entire economic system to the point where a... Read More

Additional Event Information

SSOW Europe 2017 Business Opportunities

Many shared service centres and GBS are investing heavily in providers that can help them transform from a transactional hub to a place that adds serious value back to the board.If you think you've got what it takes to help these practitioners drive strategic value through Process Excellence, Automation and Data Analytics, then download this... Read More

SSON Excellence Awards

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognised, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O... Read More

SSOW GBS Evolutions

The GBS Evolutions track is a rare chance for individuals leading a Global Business Services model at a regional or global level to meet to in a closed-door environment to discuss and debate the direction of the industry and the challenges keeping them awake at night. Find out... Read More

SSOW Goes Digital

The onslaught of the digital world is unstoppable. We’ve been telling our members for years about the advantages of digital transformation and thought it was high time we took some of our own advice. This year SSOW goes... Read More

SSOW Robotics Process Automation and Intelligent Automation

At a time where embedding robotics into an SSC is proven to automate transactional work, increase productivity, eliminate errors and more, it's vital to know the facts for the benefit of your own organization. View this RPA Guide for the SS&O Week and plan your event experience around Robotic Process... Read More

SSOW Site Tours

Interested in getting the most hands-on experience offered at Shared Services Week? Take a look at our planned site-tours including tours at ITV and Sodexo. These tours will provide you an inside look at some of the most advanced and optimized shared service centers. Join us to find out how the experts do it and take back key strategies you can... Read More

What to Look Out For in Robotic Process Implementation

For many enterprises considering robotic process automation, concerns around security are preventing action. More often than not, it's the IT department that is slamming on the brakes, concerned about the potential scenario of dozens of robots running amok across its systems. What’s real and what’s not when it comes to RPA security... Read More

2017 Attendee List

See who is already attending the 17th Annual Shared Services & Outsourcing... Read More

2017 SSON Events Business Opportunities

The secret to success in working with SSON is that the partnership can be as flexible as you need it to be. More details are within this 7-page document. Read through as we take you through our platform, the thought process behind it, features that can benefit your goals and a snapshot of our... Read More

Excellence Awards

SSOW Excellence Awards 2016

Take a look at out 2016 Excellence Awards highlights... Read More

SSON Excellence Awards - Best Shared Services Team

Simply download the application form, fill it out and send it back to awards@ssonetwork.com with the subject line: SSON Excellence Awards - Best Shared Services Team - [Your company name] If you have any questions at all about your application, please... Read More

SSOW Excellence Awards - Best Process Innovation

Simply download the application form, fill it out and send it back to awards@ssonetwork.com with the subject line: SSON Excellence Awards - Best Process Innovation - [Your company name] If you have any questions at all about your application, please... Read More

SSOW Excellence Awards - Excellence in Transformation

Simply download the application form, fill it out and send it back to awards@ssonetwork.com with the subject line: SSON Excellence Awards - Excellence in Transformation - [Your company name] If you have any questions at all about your application, please email... Read More

SSOW Excellence Awards - Excellence in Culture Creation

Simply download the application form, fill it out and send it back to awards@ssonetwork.com with the subject line: SSON Excellence Awards - Excellence in  Culture Creation - [Your company name] If you have any questions at all about your application, please email... Read More

SSOW Excellence Awards - Excellence in Automation

The Excellence in Automation Category is sponsored by Automation Anywhere.Simply download the application form, fill it out and send it back to awards@ssonetwork.com with the subject line SSON Excellence Awards - Excellence in Automation - [Your company name] If you have any questions at all about your application, please... Read More

2017 Excellence Awards Finalists

The 2017 Excellence Awards shortlist is here! Discover the full line up here and see who could be taking home one of our prestigious awards on the... Read More

Get involved!

Additional Event Information

Win a Lunch with Martin Ford

Win a lunch with the bestselling author Martin FordHave you wanted to talk to someone who knows what the workplace of the future is going to be like?Those not open to pushing boundaries, need not apply: Simply submit your details and enter the prize draw. The leading expert on the Robot Revolution, Artificial Intelligence, Job Automation, and the... Read More

Sponsorship enquiry

Additional Event Information

SSOW Sourcing Matters Rally

Join the leaders of today’s services industry, alongside senior level GBS leaders for a session which tackles this transformation and explores who’s winning the race for digital, in the Sourcing Matters... Read More

Additional Content Download

Additional Event Information

SSOW - Interactive Discussion Groups

During this part of the summit, delegates will be sorted into groups of 10-15 to take part in Interactive Discussions around the topics below. Delegates will get the opportunity to select three topics and will rotate between their choices every 40 minutes. Discussion groups are kept small to ensure all delegates get the opportunity to ask their... Read More

Insights from SS&O Week Europe 2017

We asked our delegates what their priorities are and if they're actively looking for solutions. Most importantly, we identify who the key decision makers are to ensure you're connecting with the right... Read More

Exclusive Content

60 Seconds with Jean-Claude de Vera

We took 60 seconds to interview Jean-Claude de Vera, VP Global Business Services at LafargeHolcim, and speaker at SS&O... Read More

6Sigma, Lean and RPA

Companies are currently experiencing the shockwaves of high-speed automation disrupting their business models, pushing them to rethink their priorities for future-proofing their operations. Highly regulated industries, in particular, are attracted by the potential of robotic process automation to balance strict compliance requirements with... Read More

SSON Excellence Awards 2016 – Kari Lamont, McCormick

To find out more about what you can achieve and learn at SS&O Week download the Agenda here.Enjoy the... Read More

Why Are Today's Finance Jobs Requiring a Different Candidate Profile?

As global finance delivery centers struggle to keep up with compliance, regulations, and customers' needs for faster/better/more insightful data, we ask Julie Harbert, SVP, Head of Global Business Services & Shared Service Transformation, Philips,  how this is impacting the profile of her finance team. Read... Read More

60 Seconds with Philip Whelan

We take 60 seconds to interview Philip Whelan, Head of Strategy & Process Management at GBS & speaker at SS&O... Read More