14-17 May, 2018 | Lisbon, Portugal

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The 18th Annual Shared Services and Outsourcing Week 2018 Agenda

Shared Services and Outsourcing Week is back!

Fast-track your service strategy: accomplish customer excellence through digital transformation and next-gen talent development. 

This year, #SSOW is going to bigger and better than ever before, offering you 1 ticket, 20 experiences. This means your ticket will give you access to twent different tracks, networking sessions, parties, awards and live demonstrations. You'll have the opportunity to join the largest global community of shared services and outsourcing experts in Europe and be able to connect with over 500 fellow expert-level practitioners and learn from 100+ expert speakers.

Download the preliminary agenda now >>

Exclusive Content

Data Analytics Infographic

Top Data Analytics Initiatives for 2016
With all the headlines swirling around Data Analytics, you are right to wonder: What’s it all about? And: Where should I start? Discover the answers around all your questions surrounding Data Analytics in this exclusive SSON infographic

The Digital Workforce and the New-style Enterprise

At the 17th Annual European Shared Services & Outsourcing Week, Martin Ford, futurist and New York Times best-selling author offers a pragmatic view of what the future of work, and your place in it, will look like. He also addresses a bigger question: can accelerating technology disrupt our entire economic system to the point where a fundamental restructuring is required? And what should we do? 

What Finance Pioneers Are Doing to Drive Value for the Business [and What's Working]

As always, there are the pioneers amongst us who are blazing a path into the future. We have reviewed some of the most impressive examples to date, to identify how and where these pioneers are making a difference.

Schneider Electric Interview

Schneider Electric recently expanded its Finance GBS model by adding a North American Global Business Services center. Philip Woodburn, VP, Finance Global Shared Services and Operations at Schneider Electric, who is based in their Polish centre, took a leading role in identifying and selecting a North American location for this new centre. Barbara Hodge, SSON’s Editor, sat down with Philip recently to ask him about their final location choice and the factors that played into this decision.

Which city in the UK will lead Shared Services into the next decade?

With quality and availability of talent the two core drivers for shared services location decisions, the UK’s multiple university cities are top contenders. Find an evaluation of key in-country developments and opportunities in the UK in this exclusive SSON report.

Is There a Long Term Career in Shared Services?

The truth is that there is still far too little thought given to Shared Services or GBS careers, this article aims to confront this and give you the know-how you need in order to carve the career you want within Shared Services.

8 Skills to Deliver #SharedServices 3.0

Delivering “value,” requires a particular understanding and skill set that is not generally fostered within the functional ranks of traditional shared services. Alongside strong negotiation skills, an acute awareness of business output targets, and the ability to inherently understand process drivers, SSO teams also need to be up-to-date on things like data analytics and automation.
Here are 8 skills SSO staff will need to provide more value-adding service...

SSON European State of the Shared Services Industry Report

Learn how much other SSOs in Europe are best serving their customers, measuring their success, charging for services, resourcing most effectively or set efficiency targets - and more - by downloading your complimentary copy of this exclusive report.

60 seconds with SSOWeek Europe Advisory Board

SSON's Global Advisory Board guided our event agenda for this year to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This month, we introduce our new European Board Members...

15 Million Jobs Lost to Robots? Why Tomorrow Might Not Be All Doom and Gloom

We are officially in the era of Intelligent Automation. However the depth and breadth of its impact is still unknown. The Bank of England Governor warned this week "Huge technological advances mean roles could be automated...entire professions, such as accountancy, could be pushed to the brink" Read this article to find out what's next...

60 Seconds with... Chris Gunning

We take 60 seconds to interview Chris Gunning, Global Shared Services (GSS) Finance Operations Lead Vimplecom, speaker at SSOW and judge of the 2017 European Excellence Awards.

60 Seconds with...Julie Harbert

We take 60 seconds to interview Julie Harbert, Royal Philips Head of Global Business Services, speaker at SS&O Week Europe 2017

60 seconds interview with ...Mike Stops

We take 60 seconds to interview Mike Stops, Group Director Service Centres NSG Group, speaker at SSOW and judge of the 2017 European Excellence Awards.

SSON 2017 State of the Shared Services Industry Global Report

The past two years have been full of dramatic headlines foretelling the end of Shared Services as we know it. A new “digital” workforce, we’ve been told, will be running much of the show. The reality is that the fundamentals of Shared Services – providing cost-effective, reliable support to the business – still count. 

More than 400 Shared Services and Outsourcing practitioners took part in this year’s survey, representing centers from across the globe, both single- and multifunctional, in-country and Global. In 2017, we go Back to Basics...

60 Seconds with...Alexander Von Thielmann

We take 60 seconds to interview Alexander Von Thielmann, SVP, Siemens Shared Services, speaker at SSOW.

Additional Event Information

SSOW GBS Evolutions

The GBS Evolutions track is a rare chance for individuals leading a Global Business Services model at a regional or global level to meet to in a closed-door environment to discuss and debate the direction of the industry and the challenges keeping them awake at night. Find out more!

SSOW Goes Digital

The onslaught of the digital world is unstoppable. We’ve been telling our members for years about the advantages of digital transformation and thought it was high time we took some of our own advice. This year SSOW goes digital!

SSOW Robotics Process Automation and Intelligent Automation

At a time where embedding robotics into an SSC is proven to automate transactional work, increase productivity, eliminate errors and more, it's vital to know the facts for the benefit of your own organization. View this RPA Guide for the SS&O Week and plan your event experience around Robotic Process Automation.

What to Look Out For in Robotic Process Implementation

For many enterprises considering robotic process automation, concerns around security are preventing action. More often than not, it's the IT department that is slamming on the brakes, concerned about the potential scenario of dozens of robots running amok across its systems. What’s real and what’s not when it comes to RPA security concerns?

2017 Attendee List

See who is already attending the 17th Annual Shared Services & Outsourcing Week!

Additional Event Information

SSOW Sourcing Matters Rally

Join the leaders of today’s services industry, alongside senior level GBS leaders for a session which tackles this transformation and explores who’s winning the race for digital, in the Sourcing Matters Rally.

Exclusive Content

60 Seconds with Philip Whelan

We take 60 seconds to interview Philip Whelan, Head of Strategy & Process Management at GBS & speaker at SS&O Week.

60 Seconds with Jean-Claude de Vera

We took 60 seconds to interview Jean-Claude de Vera, VP Global Business Services at LafargeHolcim, and speaker at SS&O Week.

6Sigma, Lean and RPA

Companies are currently experiencing the shockwaves of high-speed automation disrupting their business models, pushing them to rethink their priorities for future-proofing their operations. Highly regulated industries, in particular, are attracted by the potential of robotic process automation to balance strict compliance requirements with aggressive cost and efficiency targets.

This paper summarizes one of SSON's popular World Series webinars, based on a conversation between UiPath's COO, Guy Kirkwood, and two industry practitioners reflecting their experience in RPA implementation – Darryl Neff of Generali, and Dean Smith, previously with Zurich Insurance.

It discusses the integrated powers of 6 Sigma, Lean and robotic automation. Read the full paper – download it for free below.