Accomplish Customer Excellence through Digital Transformation and Next-Generation Talent Development

Since its inception over three decades ago, the Shared Services and Outsourcing industries have transformed, drastically. Whilst there is a wealth of information offering advice on the arduous and lengthy maturity journey of a shared service centre – It is time we updated the rulebook!

The days of Shared Service Centres acting as a cost centre are long-gone. Multi-tower Business Service Centres of tomorrow will be responsible for enabling business-critical decision making, and for providing advanced and valued services to their organisations. Wherever you are on your journey, you cannot afford to be left behind.

The 18th Annual Shared Services & Outsourcing Week Europe 2018 is where you will discover new ideas, trends and technologies that will keep you ahead of the game, transform your shared services centre and build on the fundamentals that have shaped Shared Services into the multi billion-dollar industry it is today.

Look no further, join the largest SS&O gathering in beautiful Lisbon this May!

The 2018 Expert Speaker Panel Is Joined By Europe's Leading Experts

Bobby Abrahams

Managing Director & Chief of Transformation

Nicolas Louit

Director of IT and Services, Europe. Global Leader for Business Process & Information Optimization

Katerina Vranovska

Contact Centre Director

Julie Harbert

Senior Vice President, Head of GBS and Shared Services Transformation

Katherine Heyward

Senior HR Director Global Business Services

Kim Leandersson

General Manager Shared Services

Stephen Sutcliffe

Director of Finance & Accounting

Morten Lillelund

Vice President of Business Services Operations (Shared Services)

Lars J Christophers

Global Busines Services Head of Operations

Stephen Caulfield

Vice President Dell EMC Global Services & GM Dell Bratislava

Rob Bradford

Senior Vice President Global Business Services

T.J. Wolfe

Vice President Finance Shared Services and Transformation

Maria Salvatore

Shared Services Programme Director

Ekkehart von Roda

Senior Director Finance Transformation, Shared Services

Michal Gryglewski

Head of GBS Europe

Alex Frazer

Global Business Services Lead

Jose Pedro Anacoreta

Strategic Project Management Director for HR and Data Protection

Ina Schreckenberger

Programme Stream Lead for Organisation and People

Maciej Piwowarczyk

Global Director F&A Shared Services

Isabel Duarte

Head of Global Financial Services, Lisbon

Holger Sigloch

Transition Leader Bose Global Business Services

Alf Franzoni

Shared Services Centre Director

Abigail De Rochemont

Head of Global Strategic Sourcing, Procurement

Angus Kidd

Manading Director - Head of Compliance & Regulatory Affairs Effectiveness a

Susana Hilario Alves

Head of Process Excellence HR Global Operations

Chris Wright

Global Business Services Director

Fred Stierlin

Vice President Shared Services

Alastair Collier

Head of Strategy, Solutions and Sustainability

Caroline Basyn

Senior Vice President, Global Business Services Leader

Dave Hughes

Shared Services Director

James Bruce

EVP Unilver Global Business Services

Jamie Bull

Director of Accounting Shared Services

Bjorn Bergabo

General Manager - GE Global Operations

JC Schoeman

Director Finance Operations, International Bill to Cash

Geeta Malhorta

Vice President, Head of Global Business Services

Jennifer Sturch

Shared Service Centre Director

View All Speakers

1 Ticket, 20 Experiences!

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Key Topics To Be Addressed in 2018 Include

Transitioning from a transactional to value-adding shared service centre

Deploying Automation and Robotics to increase productivity and eliminate errors

Using PEX and creating a continuous improvement culture to continue to achieve marginal gains and productivity improvements

Creating a GBS and Global Process Owner Model to take advantage of global standardization, economies of scale and creating a truly advanced SSC

Leadership: Developing your leadership skills to lead your team through change!

Accelerating change, leapfrogging forward in the SSC journey

Venue & Accommodation

14 -17 May, 2018
The Estoril Congress Center, Portugal

Register Now

Here's What Went Down at #SSOW 2017

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