Accomplish Customer Excellence through Digital Transformation and Next-Generation Talent Development

Since its inception over three decades ago, the Shared Services and Outsourcing industries have transformed, drastically. Whilst there is a wealth of information offering advice on the arduous and lengthy maturity journey of a shared service centre – It is time we updated the rulebook!

The days of Shared Service Centres acting as a cost centre are long-gone. Multi-tower Business Service Centres of tomorrow will be responsible for enabling business-critical decision making, and for providing advanced and valued services to their organisations. Wherever you are on your journey, you cannot afford to be left behind.

The 18th Annual Shared Services & Outsourcing Week Europe 2018 is where you will discover new ideas, trends and technologies that will keep you ahead of the game, transform your shared services centre and build on the fundamentals that have shaped Shared Services into the multi billion-dollar industry it is today.

Look no further, join the largest SS&O gathering in beautiful Lisbon this May!

The 2018 Expert Speaker Panel Is Joined By Europe's Leading Experts

Bobby Abrahams

Executive Vice President, Global Head of Finance SSCs

Caroline Basyn

Senior Vice President, Global Business Services Leader

Julie Harbert

Senior Vice President, Head of GBS and Shared Services Transformation

Stephen Sutcliffe

Director of Finance & Accounting

Stephen Caulfield

Vice President Dell EMC Global Services & GM Dell Bratislava

Maria Salvatore

Shared Services Programme Director

Michal Gryglewski

Head of GBS Europe

Jose Pedro Anacoreta

Strategic Project Management Director for HR and Data Protection

Maciej Piwowarczyk

Global Director F&A Shared Services

Holger Sigloch

Transition Leader Bose Global Business Services

Mark Linden

Global Head of Talent Acquisition

Abigail De Rochemont

Head of Global Strategic Sourcing, Procurement

Susana Hilario Alves

Head of Process Excellence HR Global Operations

Simone Noordegraaf

Head of Global Business Serivces Europe

Anne Mortensen

Head of People Services Global Business Services

Fred Stierlin

Vice President Shared Services

Cathy O’Dowd

Adventurer and Mountaineer

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Key Topics To Be Addressed in 2018 Include

Transitioning from a transactional to value-adding shared service centre

Deploying Automation and Robotics to increase productivity and eliminate errors

Using PEX and creating a continuous improvement culture to continue to achieve marginal gains and productivity improvements

Creating a GBS and Global Process Owner Model to take advantage of global standardization, economies of scale and creating a truly advanced SSC

Leadership: Developing your leadership skills to lead your team through change!

Accelerating change, leapfrogging forward in the SSC journey

Here's What Went Down at #SSOW 2017

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