Redefining Business Services for the Smart and Automated Business Environment

With sleek end-to-end processes, digital transformation and business critical insight defining today's business strategies, many shared services leaders find themselves rapidly moving into uncharted territory.

Although challenging, the smart and automated business environment provides immense opportunities for shared services that have a plan and know how to manage that transformation.

SS&O Week Europe 2018 is where you will discover new ideas, trends and technologies that will transform your shared services centre while keeping an eye on the fundamentals that have built Shared Services into the multi billion-dollar industry it is today!

The 2018 Expert Speaker Panel Is Joined By Europe's Leading Experts

Bobby Abrahams

Executive Vice President, Global Head of Finance SSCs

Caroline Basyn

Senior Vice President, Global Business Services Leader

Julie Harbert

Senior Vice President, Head of GBS and Shared Services Transformation

Stephen Sutcliffe

Director of Finance & Accounting

Stephen Caulfield

Vice President Dell EMC Global Services & GM Dell Bratislava

Maria Salvatore

Shared Services Programme Director

Michal Gryglewski

Head of GBS Europe

Jose Pedro Anacoreta

Strategic Project Management Director for HR and Data Protection

Maciej Piwowarczyk

Global Director F&A Shared Services

Holger Sigloch

Transition Leader Bose Global Business Services

Mark Linden

Global Head of Talent Acquisition

Abigail De Rochemont

Head of Global Strategic Sourcing, Procurement

Susana Hilario Alves

Head of Process Excellence HR Global Operations

Simone Noordegraaf

Head of Global Business Serivces Europe

Anne Mortensen

Head of People Services Global Business Services

Fred Stierlin

Vice President Shared Services

Cathy O’Dowd

Adventurer and Mountaineer

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Key Topics To Be Addressed in 2018 Include

Transitioning from a transactional to value-adding shared service centre

Deploying Automation and Robotics to increase productivity and eliminate errors

Using PEX and creating a continuous improvement culture to continue to achieve marginal gains and productivity improvements

Creating a GBS and Global Process Owner Model to take advantage of global standardization, economies of scale and creating a truly advanced SSC

Leadership: Developing your leadership skills to lead your team through change!

Accelerating change, leapfrogging forward in the SSC journey

Here's What Went Down at #SSOW 2017

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