Gary Critchley

Head of UK Shared Services
National Grid


4:20 PM The energy inside your business – Expanding the perception of Business Services

National Grid has embarked upon a
Business Services overhaul – completely
redefining and transforming the way in
which the Business Services Organisation
interacts with the business units.
In this session:

  • Develop a strategy for raising the profile
of business services

  • Implement a TOM “eliminate, automate,
or outsource”

  • Drive digital engagement – harnessing
the power of technology to transform
customer touch points

  • Optimising service levels