While Lift and Shift appears to be the most common and straightforward approach to launching your shared services and GBS, it doesn’t have to be the only route to success. This session will share insights from leaders who have taken different approaches, providing a pathway to success in each scenario and particularly, showcasing the roads that are less travelled by industry standards.

·       Not a typical labour arbitrage journey: Agfa’s lift and shift transformation to build a global GBS footprint as the basecamp for climbing the transformation peak

·       Boehringer Ingelheim’s Transform and Shift Journey focusing on systems and process standardisation and unification 

Fatih Ozturk

Head of GBS Center Wroclaw, Managing Director
Boehringer Ingelheim Business Services

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Marcel Baalhuis

Head of Global Business Services (GBS)
Agfa

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Centralisation and standardisation are the key steps for driving efficiency in the early years of GBS establishment. Industry leaders will share unique challenges they have come across along the way to help those avoid these pitfalls:

·       Sharing unique experiences and challenges on building and maturing GBS for diverse organisations

·       The key strategies behind integration and migration, highlighting the cultural and operational challenges

·       Setting up the GBS as a central force in standardising processes and creating a centre of excellence for value creation

·       Exploring the role of technology, standardisation, and automation in creating efficiency within a consolidated business portfolio

·       Harmonising diverse ERP systems across multiple companies and understanding the challenges involved

Sponsored by: Adaptive Group LTD

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Mira Viswanathan

GBS & Finance Transformation Programme Office Director
Imperial Brands PLC

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Chris Gunning

Head of Service Enablement, Global Finance Operations
Nielsen IQ

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CASE STUDY: Leveraging Technology to Bring Global Finance Services to the Next Level

After successfully reinventing itself in their pipeline rebuild back in 2018, AstraZeneca has embarked on their ambitious global finance transformation to support and enable growth. This thought-provoking session will share the key strategies on the journey, highlighting the role of technology. Join to find out:

·       What have been the key steps to move from fragmented finance to building a foundation for value delivery?

·       How can we leverage key technologies such as digital twin and Generative AI to boost your transformation? What are the use cases?

·       How can we interrogate the data to enable real time decision making?

·       Ho do we build and embed digital skills to enable the next stage of value delivery at scale? 

Osman Mia

Vice President and Chief Operating Officer of Global Finance Services
AstraZeneca

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With a core focus on building digital capabilities and harnessing the power of data, Henkel has brought together diverse talents under one roof, constituting 10% of its workforce in the data domain. Join this session to explore Henkel's approach in analytics, AI integration, and organisational optimisation.

·       Building a Centre of Excellence for Analytics to enable strategic transformation goals

·       Leading the Citizen Development program and embedding AI capabilities with a digital network

·       Creating specific platforms such as a knowledge fair for GBS  to support upskilling 

Philipp Mischke

Global Head of GBS+ Digital Transformation
Henkel

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Low code platforms are becoming the cornerstone for enterprise transformation, connecting SMEs and technologies like never before. In this session, we will hear the unique approach from MAN Energy Solutions on how they are fully leveraging the potential of low code and AI tools for different user profiles and developing a full government framework around that to make a true business impact. Join Fernando in this session to hear: 

·       A unique approach in providing different automation tools and flavors for different types of low code users

·       Sharing examples on how Low Code and AI can speed up up digital transformation

·       Developing a sound governance framework and strategy for low code adoption across the wider organisation

·       A practical view on how to robust AI-connected solutions that drive end-to-end transformation without a single line of code

Sponsored by: Nintex

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Fernando Nunes

Intelligent Automation Product Owner and Senior Process Automation Architect
MAN Energy Solutions

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Launching a full end-to-end Global Business Services (GBS) model is a mega project that requires a huge amount of work and involves inherent risks. Getting it right from the beginning is crucial. This session brings together leaders who have recently been on that journey to share their experiences and lessons learned:

·       Concept & Governance: finding the right end -to-end concept and implement governance in (existing) target operating model

·       Designing for the right set up: analysing business processes and designing the end-to-end approach with the full business context in mind

·       Preparing for the change: has your end-to-end concept landed with your business?

·       Managing the change: addressing the key question of “why” and managing the impact pragmatically

·       Approaching the implementation: what comes first, and what are the key goals and objectives at different phases?

·       Recap: is the activity split still in line with end-to-end concept, was everything transferred group wide?

Matthias Giebelstein

Head of Group Business Services
Unternehmensgruppe Theo Müller

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Federico La Manna

Global Vice President, Finance and Business Transformation
ManpowerGroup

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For many shared services organisations that do not have a mandate, value selling customer management is critical to their success. Successfully predicting and addressing customer pain points often means a greater step towards becoming a valued partner of choice. Join this session to hear practical insights on how to achieve that:

·       Define a framework of clear roles and responsibilities

·       Identify and address customers true business needs and pain points

·       Developing an integrated interface to deliver frictionless customer experience

Ellen Cnudde

Head of GBS Strategy and Value Realization
Bayer

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Florence Mui

EVP, Head of Merck Business Services
Merck KGaA

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As GBS organisations move towards the next phase of value delivery, a paradigm shift is underway. Service delivery need to go beyond SLA delivery and productivity. Embedding experience in the service delivery framework is becoming the imperative. Yet it remains a challenge to build and prove a business case. Join us in this session as we explore how PepsiCo has been shaping its service excellence framework, acknowledging and addressing the pivotal role of experience - and overcoming the hurdles encountered on this transformative journey.

·       Why the time is now to focus on service experience

·       Sharing the PepsiCo approach to the service excellence framework from Design to Deployment and Measurement

·       Sharing practical ways on how to build your business case for service excellence and service experience

·       The role of experience in enabling the mindset shift from productivity powerhouse to transformation engine

Fausto Grelli

VP Enterprise Service Management GBS
PepsiCo

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