Day One –Tuesday 16th May 2017

12:00 PM - 1:10 PM Main conference registration opens and networking

1:10 PM - 1:20 PM SSON Opening Remarks

1:20 PM - 1:30 PM Opening Remarks from the Chairperson

1:30 PM - 2:10 PM State of the Industry Address

Alexander von Thielmann, SVP Shared Services, Siemens
The SSO market in 2017 is subject to many external and global factors. From a political stance; currency fluctuation, continuing regulatory pressures and the uncertainty of Brexit are causing many firms to re-think their strategy. Meanwhile, widespread adoption of automation, combined with rising costs in traditional locations and a move to knowledge-based services has resulted in many enterprises exploring alternative business models and even re-patriating their offshore centres. As a practitioner within the shared services and outsourcing industry, awareness of external forces and their potential impact on your organization is vital. Join our keynote address and understand these developments first hand.

Alexander von Thielmann

SVP Shared Services
On-Stage Interview – Hosted by Automation Anywhere

2:10 PM - 2:40 PM Transitioning Global Business Services for the Smart and Automated Business Environment

Mihir Shukla, Chief Executive Officer, Automation Anywhere Viji Varghese, Head - Business Excellence & COE Head - Robotic Process Automation, ANZ
Never has a trend, technology or person disrupted the SSO market quite so quickly and completely as Robotics. Although some state profoundly that it’s no silver bullet; its impact on organizational model, talent, outsourcing contracts and productivity is undeniable. The ROI on RPA has been well documented, improvements on productivity and reductions in cost that we could only dream of 10 years ago, but aside from the numbers – what’s the bigger picture? Fewer FTEs, increased digitization, virtual workers; this session examines the new landscape for business services, where the SSO market is going and importantly where your organization fits


Mihir Shukla

Chief Executive Officer
Automation Anywhere

Viji Varghese

Head - Business Excellence & COE Head - Robotic Process Automation

2:40 PM - 3:20 PM Networking Break

3:20 PM - 5:05 PM Stream Sessions – Maturity Curve Groups Begin

Mid-Cap Enterprise

3:20 PM - 3:50 PM Battling big brands to ensure you get (and keep) the talent needed

Paul Bryanhill, Head of Shared Services, Lloyd’s Register
- Utilising new technology: mobile apps, automation and digitisation to get the talent you need
- Building a brand that can compete
- Creating a culture that will help retain talent within your centre
- Including flexible and virtual working to encourage work-life balance
- Competing on quality not cost

Paul Bryanhill

Head of Shared Services
Lloyd’s Register

Stage 1 – Emerging

3:20 PM - 3:50 PM Panel Discussion: Bite size and quick wins: Accelerating your process standardisation and SSC journey

Michel Karam , International Head of Shared Services, WPP Helen Emmett, Head of the UK and EMEA Shared Service Centre, Experian Edwin Bennaars, General Manager, Head of Shared Services Europe, Arcelor Mittal
The SSO industry has been around for over thirty years and developed light-years since its inception. Therefore it would seem odd if as an industry we hadn’t learnt along the way. This session lifts the lid on some of the top lessons learnt from SSC veterans. Listen in to ensure you don’t waste time making the same mistakes and allow yourself you to leap-frog that maturity curve

Michel Karam

International Head of Shared Services

Helen Emmett

Head of the UK and EMEA Shared Service Centre

Edwin Bennaars

General Manager, Head of Shared Services Europe
Arcelor Mittal

Stage 2 – Evolving

8:00 AM - AM Panel Discussion: Getting the buy-in for value-added services

Rohit Nath, VP Global Head of Finance Operations, Cargill
-Proving thecase forvalue-added services
- Demonstrating value back to all stakeholders
- Dissecting the SSC: which processes are SSCs bringing in and which have the fastest ROI
- Transitioning to a strategic business partner and enabling business decision making

Rohit Nath

VP Global Head of Finance Operations

Stage 3 – Adding Value

8:00 AM - AM Leadership in a whole new landscape: Ensuring your ready to lead SSC 3.0

Simona Simion-Popescu, BSO Director, Coca Cola Hellenic
Along with the SSC, the role of the SSC leader has changed drastically over the last 5 years, and shows no sign of slowing down. Rather than cutting costs and leading a transactional back-office, the new leader needs to be tech savvy and industry aware. This session examines how SSC leaders can evolve and embrace change, maximizing their unique position as a birds-eye across the business and ultimately leading their SSC to victory

Simona Simion-Popescu

BSO Director
Coca Cola Hellenic

3:55 PM - 4:25 PM Culture Creation and Getting Quick Wins

Helen Emmett, Head of the UK and EMEA Shared Service Centre, Experian

Helen Emmett

Head of the UK and EMEA Shared Service Centre

3:55 PM - 4:25 PM 5 Signs that Show if your Talent is Ready for a Modern SSC

andreas mayer, Head of Global HR Shared Services, Teva Pharmaceuticals
-Building career paths in a modern SSC: What are the different routes your talent can take?
- Reassessing your talent needs: Digital, data, knowledge-based – where can you get these skills?
- Developing and tracking diversity
- Accelerating talent to prepare for the future


andreas mayer

Head of Global HR Shared Services
Teva Pharmaceuticals

3:55 PM - 4:25 PM Adding value to the C-Suite: Becoming a strategic partner to the business

Gary Critchley, Head of UK Shared Services, National Grid
There are many ways your shared services can add value back to the board. As you move beyond cost-saving, its vital you explore these
to keep driving your shared services forward. This session examines how National Grid is using their SSC to liberate executives time, whilst
simultaneously providing strategic insight that contributes to company top and bottom line.


Gary Critchley

Head of UK Shared Services
National Grid

3:55 PM - 4:25 PM Shining Light in Dark Corners: Simple tricks to uncover insight and value from your SSC data

Andrew Jackson, Head of Global Shared Services, Anglo American
• Dark corners: Where to look for insights and value
• Examining payroll analytics, payables, working capital
• Travel and expense mng, spend analytics, R2R etc.
• Tax and Mobile Telephony
• Practical examples: How to shine the light
• How Anglo American created insight and value
• What´s next for SSC data

Andrew Jackson

Head of Global Shared Services
Anglo American

4:30 PM - 5:00 PM Doing it on the cheap: Creating a jet from a bi-plane whilst still flying it

Charles Scott, Managing Director, Commercial and Shared Services, Action for Children
Running the best shared service centre possible on a shoe-string. Action for Children has 450 different locations across the UK supported by a shared service centre, set up under increasing scrutiny of charities and pressure from all sides to minimise expenditure on overheads. This session will explore how to improve service whilst also cutting budgets

Charles Scott

Managing Director, Commercial and Shared Services
Action for Children

4:30 PM - 5:00 PM From classical F&A Operations to advanced GBS: Leapfrogging steps on the evolution path

Marcel Angst, EVP Global Operations Finance and Admin, Swarovski
Unlike the incremental approach of many firms, Swarovski aims right away to create a Global Business Services model that would add value to the business and engender new ways of working. Striving to organize its service development and delivery around end-to-end processes under a single governance structure, Swarovski’s EVP F&A Operations explains how they’ve stared this bold transformation. After just over a year on the transformation journey, the global foundations are successfully set. This session details how to balance empowerment vs. engagement of the line throughout such a change

Marcel Angst

EVP Global Operations Finance and Admin

4:30 PM - 5:00 PM The back office is eating the middle-office’: Re-examining your operating model as your SSC moves up the value-curve

Loretta Smith, Global Head of HR Transformation and Services, Pladis Global
As shared service centres move up the maturity curve, the line between back-office, middle and even front office is being blurred. Rather than panicking, how do you use this as an opportunity to re-organize your SSC:
- Re-examining the activities within your centre: What else can you absorb?
- Teaching your staff to be data miners: Finding client insight to steer the business
- Re-skilling the back-office
-Re-defining and communicating the shared services career path

Loretta Smith

Global Head of HR Transformation and Services
Pladis Global

4:30 PM - 5:00 PM Innovation Session: What’s in your value-added service catalogue?

Mike Stops, Group Director Service Centres, NSG Alexander von Thielmann, SVP Shared Services, Siemens Daniel Broekhuizen, Director, Accounting, Treasury, Tax and Audit, Toyota Motor Europe
Pricing, Sales, Marketing, Treasury, Risk; there are a wealth of innovative activities being integrated into their shared service centre. This session examines a few of the most-innovative service catalogues around and looks at:
-What are the most exciting activities being added into the SSC
- Service-depth: What is actually being provided?
- What’s Next?: What new activities can benefit from a SSC environment

Mike Stops

Group Director Service Centres

Alexander von Thielmann

SVP Shared Services

Daniel Broekhuizen

Director, Accounting, Treasury, Tax and Audit
Toyota Motor Europe

4:30 PM - 5:00 PM Exclusive Masterclass: Discover how Robofinance™ robots possess the “know-how” to improve the efficiency of any financial process

Join Redwood’s experts as they unveil how our leadership in Robotic Process Automation (RPA) helps global enterprises eliminate slow and error prone manual activities across their entire finance and accounting landscape. This includes AP, AR, FA, GL, R2R, Internal Controls and Reporting

Sponsored by: Redwood

The shared service market is transforming right before our eyes, ignore it at your peril! Automation, Robotics, Digitization; these changes often suggest fewer FTEs, more judgment based activities and thus a whole different profile of (expensive) talent. Coupled with this, as baby-boomers continue to work longer and millennials progress their career, SSC leaders for the first time are finding themselves managing staff across multiple-generational divides. A perfect storm or an opportunity for true innovation? In this session we discuss:
- How will automation impact the GBS workforce?
- Gut or gigabytes: Should we really be making talent decisions based on data?
- How can we exploit digital and mobile tools to result in a more global workforce?
- How can we create a culture across multiple generations whilst still treating people as individuals?


Tibor Nagy

EMEA Finance, CFO – Continental European Accounting Centres

Stephan Rabier

Head of Extended Workforce Solutions EMEA

Julie Fenton

Controller, Global Finance Service Centre, Strategy & Control
Rolls Royce

Lee Brittain

Director Shared Services

5:45 PM - 6:10 PM SSON Excellence Awards

SSON’s Excellence Awards are the perfect opportunity to mark your team’s progress and achievements within the shared services and outsourcing world. Winners are announced live on-stage by our panel of expert judges. To see who’s winning the race for excellence in culture, customer service, automation and transformation, don’t miss this session!

6:20 PM - 6:30 PM Chairman’s Closing Remarks

6:30 PM - 6:30 PM Welcome Party