Day One –Tuesday 16th May 2017
12:00 PM - 1:10 PM Main conference registration opens and networking
1:10 PM - 1:20 PM SSON Opening Remarks
1:20 PM - 1:30 PM Opening Remarks from the Chairperson
1:30 PM - 2:10 PM State of the Industry AddressAlexander von Thielmann, SVP Shared Services, Siemens
The SSO market in 2017 is subject to many external and global factors. From a political stance; currency fluctuation, continuing regulatory pressures and the uncertainty of Brexit are causing many firms to re-think their strategy. Meanwhile, widespread adoption of automation, combined with rising costs in traditional locations and a move to knowledge-based services has resulted in many enterprises exploring alternative business models and even re-patriating their offshore centres. As a practitioner within the shared services and outsourcing industry, awareness of external forces and their potential impact on your organization is vital. Join our keynote address and understand these developments first hand.
Alexander von ThielmannSVP Shared Services
On-Stage Interview – Hosted by Automation Anywhere
2:10 PM - 2:40 PM Transitioning Global Business Services for the Smart and Automated Business EnvironmentMihir Shukla, Chief Executive Officer, Automation Anywhere
Never has a trend, technology or person disrupted the SSO market quite so quickly and completely as Robotics. Although some state profoundly that it’s no silver bullet; its impact on organizational model, talent, outsourcing contracts and productivity is undeniable. The ROI on RPA has been well documented, improvements on productivity and reductions in cost that we could only dream of 10 years ago, but aside from the numbers – what’s the bigger picture? Fewer FTEs, increased digitization, virtual workers; this session examines the new landscape for business services, where the SSO market is going and importantly where your organization fits
Mihir ShuklaChief Executive Officer
2:40 PM - 3:20 PM Networking Break
3:20 PM - 5:05 PM Stream Sessions – Maturity Curve Groups Begin
3:20 PM - 3:50 PM Battling big brands to ensure you get (and keep) the talent neededPaul Bryanhill, Head of Shared Services, Lloyd’s Register
- Utilising new technology: mobile apps, automation and digitisation to get the talent you need
- Building a brand that can compete
- Creating a culture that will help retain talent within your centre
- Including flexible and virtual working to encourage work-life balance
- Competing on quality not cost
Paul BryanhillHead of Shared Services
Stage 1 – Emerging
3:20 PM - 3:50 PM Panel Discussion: Bite size and quick wins: Accelerating your process standardisation and SSC journeyMichel Karam , International Head of Shared Services, WPP Helen Emmett, Head of the UK and EMEA Shared Service Centre, Experian Edwin Bennaars, General Manager, Head of Shared Services Europe, Arcelor Mittal
The SSO industry has been around for over thirty years and developed light-years since its inception. Therefore it would seem odd if as an industry we hadn’t learnt along the way. This session lifts the lid on some of the top lessons learnt from SSC veterans. Listen in to ensure you don’t waste time making the same mistakes and allow yourself you to leap-frog that maturity curve
Michel KaramInternational Head of Shared Services
Edwin BennaarsGeneral Manager, Head of Shared Services Europe
Stage 2 – Evolving
8:00 AM - AM Panel Discussion: Getting the buy-in for value-added servicesAndrew Parris, Director of Shared Services, Tarmac Rohit Nath, VP Global Head of Finance Operations, Cargill
-Proving thecase forvalue-added services
- Demonstrating value back to all stakeholders
- Dissecting the SSC: which processes are SSCs bringing in and which have the fastest ROI
- Transitioning to a strategic business partner and enabling business decision making
Andrew ParrisDirector of Shared Services
Rohit NathVP Global Head of Finance Operations
Stage 3 – Adding Value
8:00 AM - AM Leadership in a whole new landscape: Ensuring your ready to lead SSC 3.0Simona Simion-Popescu, BSO Director, Coca Cola Hellenic
Along with the SSC, the role of the SSC leader has changed drastically over the last 5 years, and shows no sign of slowing down. Rather than cutting costs and leading a transactional back-office, the new leader needs to be tech savvy and industry aware. This session examines how SSC leaders can evolve and embrace change, maximizing their unique position as a birds-eye across the business and ultimately leading their SSC to victory
Simona Simion-PopescuBSO Director
Coca Cola Hellenic
3:55 PM - 4:25 PM Culture Creation and Getting Quick WinsHelen Emmett, Head of the UK and EMEA Shared Service Centre, Experian
3:55 PM - 4:25 PM 5 Signs that Show if your Talent is Ready for a Modern SSC
-Building career paths in a modern SSC: What are the different routes your talent can take?
- Reassessing your talent needs: Digital, data, knowledge-based – where can you get these skills?
- Developing and tracking diversity
- Accelerating talent to prepare for the future
3:55 PM - 4:25 PM The price is right…Or is it? Outcome, value-based, gain-sharing or FTE – which is right for you?
As SSC and outsourcing models evolve, traditional FTE pricing may no longer be relevant, how often do you re-examine your pricing model and how easy is it to change:
-The pros and cons of FTE vs. outcome based pricing
- Analysing your pricing and identifying areas for improvement
- Gain-sharing, incentive-based contracts and shared risk-reward reward – can these work for you?
- Pricing RPA
3:55 PM - 4:25 PM Beyond reporting: Harnessing predictive analytics to create immediate cash-flowAndrew Jackson, Head of Global Shared Services, Anglo American
Many SSCs continue to struggle with information over-load and fail to derive actionable insights from the data they possess. However fast but significant improvements can be gleaned if you can gain visibility on your payments process and working capital. This panel discussion provides tips on how you can optimise your cash-flow through analytics utilising methods such as prioritising the right customers and optimising your collections process
Andrew JacksonHead of Global Shared Services
4:30 PM - 5:00 PM Doing it on the cheap: Creating a jet from a bi-plane whilst still flying itCharles Scott, Managing Director, Commercial and Shared Services, Action for Children
Running the best shared service centre possible on a shoe-string. Action for Children has 450 different locations across the UK supported by a shared service centre, set up under increasing scrutiny of charities and pressure from all sides to minimise expenditure on overheads. This session will explore how to improve service whilst also cutting budgets
Charles ScottManaging Director, Commercial and Shared Services
Action for Children
4:30 PM - 5:00 PM From classical F&A Operations to advanced GBS: Leapfrogging steps on the evolution pathMarcel Angst, EVP Global Operations Finance and Admin, Swarovski
Unlike the incremental approach of many firms, Swarovski aims right away to create a Global Business Services model that would add value to the business and engender new ways of working. Striving to organize its service development and delivery around end-to-end processes under a single governance structure, Swarovski’s EVP F&A Operations explains how they’ve stared this bold transformation. After just over a year on the transformation journey, the global foundations are successfully set. This session details how to balance empowerment vs. engagement of the line throughout such a change
Marcel AngstEVP Global Operations Finance and Admin
4:30 PM - 5:00 PM The back office is eating the middle-office’: Re-examining your operating model as your SSC moves up the value-curveLoretta Smith, Global Head of HR Transformation and Services, Pladis Global
As shared service centres move up the maturity curve, the line between back-office, middle and even front office is being blurred. Rather than panicking, how do you use this as an opportunity to re-organize your SSC:
- Re-examining the activities within your centre: What else can you absorb?
- Teaching your staff to be data miners: Finding client insight to steer the business
- Re-skilling the back-office
-Re-defining and communicating the shared services career path
Loretta SmithGlobal Head of HR Transformation and Services
4:30 PM - 5:00 PM Innovation Session: What’s in your value-added service catalogue?Mike Stops, Group Director Service Centres, NSG Alexander von Thielmann, SVP Shared Services, Siemens
Pricing, Sales, Marketing, Treasury, Risk; there are a wealth of innovative activities being integrated into their shared service centre. This session examines a few of the most-innovative service catalogues around and looks at:
-What are the most exciting activities being added into the SSC
- Service-depth: What is actually being provided?
- What’s Next?: What new activities can benefit from a SSC environment
Mike StopsGroup Director Service Centres
Alexander von ThielmannSVP Shared Services
5:05 PM - 5:15 PM Live Benchmarking Session – Part One
Wondering in which direction to take your SSC strategy? You’re not alone. Many SSC leaders are struggling to decide on the next step but lack the data to back their decision up. Using data obtained from SSON’s 100k plus members, 20 years of conferences, plus our state of the industry survey SSON has obtained first-hand benchmarking data to assist you in deciding on the most profitable option for your SSC. This first session focuses on examining global and regional benchmarks for finance and automation; including cost-per-invoice, invoice cycle-time and RPA adoption.
The Big Talent Conversation!
5:15 PM - 5:55 PM Automation, Digitization and the Four Generation Workplace: How can Shared Services adapt to the Future WorkforceTibor Nagy, EMEA Finance, CFO – Continental European Accounting Centres, AIG Stephan Rabier, Head of Extended Workforce Solutions EMEA, Google Julie Fenton, Controller, Global Finance Service Centre, Strategy & Control, Rolls Royce Lee Brittain, Director Shared Services, Sodexo
The shared service market is transforming right before our eyes, ignore it at your peril! Automation, Robotics, Digitization; these changes often suggest fewer FTEs, more judgment based activities and thus a whole different profile of (expensive) talent. Coupled with this, as baby-boomers continue to work longer and millennials progress their career, SSC leaders for the first time are finding themselves managing staff across multiple-generational divides. A perfect storm or an opportunity for true innovation? In this session we discuss:
- How will automation impact the GBS workforce?
- Gut or gigabytes: Should we really be making talent decisions based on data?
- How can we exploit digital and mobile tools to result in a more global workforce?
- How can we create a culture across multiple generations whilst still treating people as individuals?
Tibor NagyEMEA Finance, CFO – Continental European Accounting Centres
Stephan RabierHead of Extended Workforce Solutions EMEA
Julie FentonController, Global Finance Service Centre, Strategy & Control
Lee BrittainDirector Shared Services
5:55 PM - 6:20 PM SSON Excellence Awards
SSON’s Excellence Awards are the perfect opportunity to mark your team’s progress and achievements within the shared services and outsourcing world. Winners are announced live on-stage by our panel of expert judges. To see who’s winning the race for excellence in culture, customer service, automation and transformation, don’t miss this session!