18th Annual Shared Services and Outsourcing Week 2018
Fast-track your service strategy: accomplish customer excellence through digital transformation and next-gen talent development.
This year, #SSOW is going to bigger and better than ever before, offering you 1 ticket, 20 experiences. This means your ticket will give you access to twenty different tracks, networking sessions, parties, awards and live demonstrations. You'll have the opportunity to join the largest global community of shared services and outsourcing experts in Europe and be able to connect with over 500 fellow expert-level practitioners and learn from 100+ expert speakers.
Download the full agenda now >>
Companies are currently experiencing the shockwaves of high-speed automation disrupting their business models, pushing them to rethink their priorities for future-proofing their operations. Highly regulated industries, in particular, are attracted by the potential of robotic process automation to balance strict compliance requirements with aggressive cost and efficiency targets.
This paper summarizes one of SSON's popular World Series webinars, based on a conversation between UiPath's COO, Guy Kirkwood, and two industry practitioners reflecting their experience in RPA implementation – Darryl Neff of Generali, and Dean Smith, previously with Zurich Insurance.
It discusses the integrated powers of 6 Sigma, Lean and robotic automation. Read the full paper – download it for free below.
As always, there are the pioneers amongst us who are blazing a path into the future. We have reviewed some of the most impressive examples to date, to identify how and where these pioneers are making a difference.
With quality and availability of talent the two core drivers for shared services location decisions, the UK’s multiple university cities are top contenders. Find an evaluation of key in-country developments and opportunities in the UK in this exclusive SSON report.
Join the leaders of today’s services industry, alongside senior level GBS leaders for a session which tackles this transformation and explores who’s winning the race for digital, in the Sourcing Matters Rally.
The GBS Evolutions track is a rare chance for individuals leading a Global Business Services model at a regional or global level to meet to in a closed-door environment to discuss and debate the direction of the industry and the challenges keeping them awake at night. Find out more!
The onslaught of the digital world is unstoppable. We’ve been telling our members for years about the advantages of digital transformation and thought it was high time we took some of our own advice. This year SSOW goes digital!
At a time where embedding robotics into an SSC is proven to automate transactional work, increase productivity, eliminate errors and more, it's vital to know the facts for the benefit of your own organization. View this RPA Guide for the SS&O Week and plan your event experience around Robotic Process Automation.
We are officially in the era of Intelligent Automation. However the depth and breadth of its impact is still unknown. The Bank of England Governor warned this week "Huge technological advances mean roles could be automated...entire professions, such as accountancy, could be pushed to the brink" Read this article to find out what's next...
At the 17th Annual European Shared Services & Outsourcing Week, Martin Ford, futurist and New York Times best-selling author offers a pragmatic view of what the future of work, and your place in it, will look like. He also addresses a bigger question: can accelerating technology disrupt our entire economic system to the point where a fundamental restructuring is required? And what should we do?
The truth is that there is still far too little thought given to Shared Services or GBS careers, this article aims to confront this and give you the know-how you need in order to carve the career you want within Shared Services.
We take 60 seconds to interview Julie Harbert, Royal Philips Head of Global Business Services, speaker at SS&O Week Europe 2017
We take 60 seconds to interview Mike Stops, Group Director Service Centres NSG Group, speaker at SSOW and judge of the 2017 European Excellence Awards.
We take 60 seconds to interview Alexander Von Thielmann, SVP, Siemens Shared Services, speaker at SSOW.