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60 Seconds with Philip Whelan | Shared Services and Outsourcing Week

60 Seconds with Philip Whelan | Shared Services and Outsourcing Week

We take 60 seconds to interview Philip Whelan, Head of Strategy & Process Management at GBS & speaker at SS&O Week.
60 Seconds with Jean-Claude de Vera | Shared Services and Outsourcing Week

60 Seconds with Jean-Claude de Vera | Shared Services and Outsourcing Week

We took 60 seconds to interview Jean-Claude de Vera, VP Global Business Services at LafargeHolcim, and speaker at Shared Services and Outsourcing Week.
Full Event Guide - 19th Annual Shared Services and Outsourcing Week 2019

Full Event Guide - 19th Annual Shared Services and Outsourcing Week 2019

Explore the exciting new interactive event guide and discover 50+ case studies, 13 different track sessions, SSOW parties and exclusive transformation stories from Amazon, Mars, Tesco, Heineken, Adidas and Vodafone. Plus much, much more.

What’s new for 2019?

  • More expert-level practitioner speakers than ever before - 100+ leading companies 
  • More opportunity for functional networking 
  • The SSON Impact Awards – new categories and criteria, and the opportunity to share your transformation on the main stage!
  • SSON Roadtrip – join us and visit three new and leading Business Services organisations in the Lisbon area.
GBS Revolution at SSOW

GBS Revolution at SSOW

With more and more SSOs transitioning to Global Business Services, or setting up GBS from scratch in order to leapfrog the maturity curve and add significant value back to the business, SSOW is the place to be to learn about the realities of the challenges and the successes of GBS.

Preview how SSOW is at the forefront of GBS Revolution now!

Finance Innovation at SSOW

Finance Innovation at SSOW

Historically the first function to be centralised, and often the first function to be partially automated, there are a wealth of innovations Finance professionals need to embrace to establish themselves as service pioneers.

Discover how SSOW will help you transform your finance function now!

6Sigma, Lean and RPA: An Open Conversation | Shared Services and Outsourcing Week

6Sigma, Lean and RPA: An Open Conversation | Shared Services and Outsourcing Week

Companies are currently experiencing the shockwaves of high-speed automation disrupting their business models, pushing them to rethink their priorities for future-proofing their operations. Highly regulated industries, in particular, are attracted by the potential of robotic process automation to balance strict compliance requirements with aggressive cost and efficiency targets.

This paper summarizes one of SSON's popular World Series webinars, based on a conversation between UiPath's COO, Guy Kirkwood, and two industry practitioners reflecting their experience in RPA implementation – Darryl Neff of Generali, and Dean Smith, previously with Zurich Insurance.

It discusses the integrated powers of 6 Sigma, Lean and robotic automation. Read the full paper – download it for free below.

The Sourcing Matters Rally | Shared Services and Outsourcing Week

The Sourcing Matters Rally | Shared Services and Outsourcing Week

Join the leaders of today’s services industry, alongside senior level GBS leaders for a session which tackles this transformation and explores who’s winning the race for digital, in the Sourcing Matters Rally.

HR Transformation at SSOW

HR Transformation at SSOW

Many enterprises are still bogged down in traditional HR models, stuck in what we might call legacy mode, the reality is that digitalisation is hitting HR like a hammer! SSOW is your perfect opportunity to learn all the tips and tricks to create modern, optimised HR Operations.

Discover more in this exclusive look at SSOW 2019!

How Finance Pioneers Are Driving Value for the Business | Shared Services and Outsourcing Week

How Finance Pioneers Are Driving Value for the Business | Shared Services and Outsourcing Week

As always, there are the pioneers amongst us who are blazing a path into the future. We have reviewed some of the most impressive examples to date, to identify how and where these pioneers are making a difference.

Which UK City Will Lead Shared Services into the Future? | Shared Services and Outsourcing Week

Which UK City Will Lead Shared Services into the Future? | Shared Services and Outsourcing Week

With quality and availability of talent the two core drivers for shared services location decisions, the UK’s multiple university cities are top contenders. Find an evaluation of key in-country developments and opportunities in the UK in this exclusive SSON report.

People, Process and the path to the future of Shared Services

People, Process and the path to the future of Shared Services

Throughout the shared services world, there is a strong consensus that robotics and humanistic AI are the future. With insight from Kathleen Terjesen, Head of Global Business Services at Bose and Dr Sumit Mitra, CEO Global Business Services at Tesco we explore some of the key people and process related challenges that SSO leaders are facing. And take a look at the benefits of moving from a manual way of working toward a sleeker, digitised future.

“Everything has to be process-led. The more organisations understand that the better” - CEO, GBS at Tesco

Download now to read the report in full >>>

8 Skills to Deliver #SharedServices 3.0 | Shared Services and Outsourcing Week

8 Skills to Deliver #SharedServices 3.0 | Shared Services and Outsourcing Week

Delivering “value,” requires a particular understanding and skill set that is not generally fostered within the functional ranks of traditional shared services. Alongside strong negotiation skills, an acute awareness of business output targets, and the ability to inherently understand process drivers, SSO teams also need to be up-to-date on things like data analytics and automation.
Here are 8 skills SSO staff will need to provide more value-adding service...
How Experian is creating a Continuously Improving Organisation

How Experian is creating a Continuously Improving Organisation

With the the goal of training 20% of its organisation to be Six Sigma black belts within the next three years, Experian Global Finance Services is setting a new standard for excellence.

Including crucial insights from Helen Emmett, Operations Director, Global Finance Services at Experian we take a look at how Experian's Global Finance Services has transformed over the years, what the employee training process looks like, the role of Automation in Experian and the impact on the employees.

Download the interview now to read in full >>

Global Business Services Evolutions | Shared Services and Outsourcing Week

Global Business Services Evolutions | Shared Services and Outsourcing Week

The GBS Evolutions track is a rare chance for individuals leading a Global Business Services model at a regional or global level to meet to in a closed-door environment to discuss and debate the direction of the industry and the challenges keeping them awake at night. Find out more!

Robotics Process Automation and Intelligent Automation | Shared Services and Outsourcing Week

Robotics Process Automation and Intelligent Automation | Shared Services and Outsourcing Week

At a time where embedding robotics into an SSC is proven to automate transactional work, increase productivity, eliminate errors and more, it's vital to know the facts for the benefit of your own organization. View this RPA Guide for the SS&O Week and plan your event experience around Robotic Process Automation.

SSOW Goes Digital | Shared Services and Outsourcing Week

SSOW Goes Digital | Shared Services and Outsourcing Week

The onslaught of the digital world is unstoppable. We’ve been telling our members for years about the advantages of digital transformation and thought it was high time we took some of our own advice. This year SSOW goes digital!

15 Million Jobs Lost to Robots? Why Tomorrow Might Not Be All Doom and Gloom | Shared Services and Outsourcing Week

15 Million Jobs Lost to Robots? Why Tomorrow Might Not Be All Doom and Gloom | Shared Services and Outsourcing Week

We are officially in the era of Intelligent Automation. However the depth and breadth of its impact is still unknown. The Bank of England Governor warned this week "Huge technological advances mean roles could be automated...entire professions, such as accountancy, could be pushed to the brink" Read this article to find out what's next...

What to Look Out For in Robotic Process Implementation | Shared Services and Outsourcing Week

What to Look Out For in Robotic Process Implementation | Shared Services and Outsourcing Week

For many enterprises considering robotic process automation, concerns around security are preventing action. More often than not, it's the IT department that is slamming on the brakes, concerned about the potential scenario of dozens of robots running amok across its systems. What’s real and what’s not when it comes to RPA security concerns?
SSON Impact Awards 2019 - An Ultimate Guide

SSON Impact Awards 2019 - An Ultimate Guide

The Ultimate Guide to the SSON Impact Awards!

This guide provides crucial information to help you succeed at the prestigious SSON Impact Awards.

  • Hear from the Judges and previous winners of the awards.
  • Discover what it takes to succeed.
  • Gain insights into the award categories and much more!

Download the guide now... and Good luck!


The Digital Workforce and the New-style Enterprise | Shared Services and Outsourcing Week

The Digital Workforce and the New-style Enterprise | Shared Services and Outsourcing Week

At the 17th Annual European Shared Services & Outsourcing Week, Martin Ford, futurist and New York Times best-selling author offers a pragmatic view of what the future of work, and your place in it, will look like. He also addresses a bigger question: can accelerating technology disrupt our entire economic system to the point where a fundamental restructuring is required? And what should we do? 

Year in Review | Shared Services and Outsourcing Week

Year in Review | Shared Services and Outsourcing Week

Take a look at what went down at the most recent editions of Europe's No.1 Biannual Shared Services & Outsourcing Event - Download the Year in Review of both SSOW Lisbon and SSOW Autumn and uncover the key themes that emerged, including:

  • What were the Standout Sessions of 2018?
  • Highlights of the Year 
  • The European Event Director's Core Takeaways!
  • Who Attends? 
  • Letter from the Chairs
  • SSON Excellence Award Winners
60 seconds with the Advisory Board | Shared Services and Outsourcing Week

60 seconds with the Advisory Board | Shared Services and Outsourcing Week

SSON's Global Advisory Board guided our event agenda for this year to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This month, we introduce our new European Board Members...
60 Seconds with Chris Gunning  | Shared Services and Outsourcing Week

60 Seconds with Chris Gunning | Shared Services and Outsourcing Week

We take 60 seconds to interview Chris Gunning, Global Shared Services (GSS) Finance Operations Lead Vimplecom, speaker at SSOW and judge of the 2017 European Excellence Awards.
60 Seconds with Julie Harbert | Shared Services and Outsourcing Week

60 Seconds with Julie Harbert | Shared Services and Outsourcing Week

We take 60 seconds to interview Julie Harbert, Royal Philips Head of Global Business Services, speaker at Shared Services and Outsourcing Week Europe 2017.

60 seconds interview with Mike Stops | Shared Services and Outsourcing Week

60 seconds interview with Mike Stops | Shared Services and Outsourcing Week

We take 60 seconds to interview Mike Stops, Group Director Service Centres, NSG group, a speaker at Shared Services and Outsourcing Week and judge of the 2017 European Excellence Awards.

60 Seconds with Alexander Von Thielmann | Shared Services and Outsourcing Week

60 Seconds with Alexander Von Thielmann | Shared Services and Outsourcing Week

We take 60 seconds to interview Alexander Von Thielmann, SVP, Siemens Shared Services, speaker at Shared Services and Outsourcing Week.