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What defines a modern HR operation?

What defines a modern HR operation?

What defines a modern HR operation? While many enterprises are still bogged down in traditional models, stuck in what we might call legacy mode, the reality is that digitalisation is hitting HR like a mallet. True, technologies like SuccessFactors and Workday have been driving this trend for years. What differentiates today, however, is the realisation that a global role pays dividends. Not just in standardised processes but also in more effective talent management and leadership.

State of the Shared Services Market Report 2019

State of the Shared Services Market Report 2019

SSOW Europe, in conjunction with SSON, conducted a comprehensive survey of the global SSO market.  The subsequent findings highlights the key opportunities and challenges represented by technology evolutions as well as skills shortages and new service demands.  This report focuses specifically on the trends identified by respondents across Europe and will highlight Ten Trends emerging from this year’s survey, which emphasize the new direction, strategies and value-add SSOs are carving out for themselves..


SSON Impact Awards 2019 - An Ultimate Guide

SSON Impact Awards 2019 - An Ultimate Guide

The Ultimate Guide to the SSON Impact Awards!

This guide provides crucial information to help you succeed at the prestigious SSON Impact Awards.

  • Hear from the Judges and previous winners of the awards.
  • Discover what it takes to succeed.
  • Gain insights into the award categories and much more!

Download the guide now... and Good luck!


Shared Services in Europe 2019 | SSON Analytics

Shared Services in Europe 2019 | SSON Analytics

Shared Services in Europe 2019: Scope expansion with fewer centres, outsourcing still relevant, searching for innovative talent, and assessing readiness for new IA tools?

This interactive report provides the latest trends on:

  • Sourcing model,
  • Intelligent automation
  • Digital workforce
  • Talent management across Europe’s Shared Services industry

Download now for your copy of the complimentary market report.

Year in Review | Shared Services and Outsourcing Week

Year in Review | Shared Services and Outsourcing Week

Take a look at what went down at the most recent editions of Europe's No.1 Biannual Shared Services & Outsourcing Event - Download the Year in Review of both SSOW Lisbon and SSOW Autumn and uncover the key themes that emerged, including:

  • What were the Standout Sessions of 2018?
  • Highlights of the Year 
  • The European Event Director's Core Takeaways!
  • Who Attends? 
  • Letter from the Chairs
  • SSON Excellence Award Winners
The Journey to Prosperity: An Interview with JLL | Shared Services and Outsourcing Week

The Journey to Prosperity: An Interview with JLL | Shared Services and Outsourcing Week

Press play to watch this insightful interview with AJ Wijesinghe, Chief Global Business Services Officer of JLL. Here, AJ disccusess how JLL's value proposition to provide a globally scalable solution to their customers that has lead the business to success!

Transforming Global Business Services: Interview with Swiss Re | Shared Services and Outsourcing Week

Transforming Global Business Services: Interview with Swiss Re | Shared Services and Outsourcing Week

"GBS has become a partner, and part of our daily business...we treat them as equals". In this interview with Devi Kencki, Global Head of Software, SaaS and Licenses, Swiss Re we take a look at the experience of setting up and transforming Global Business Services. Watch this video to learn more!

Quality Service and Transparency: Interview with NSG | Shared Services and Outsourcing Week

Quality Service and Transparency: Interview with NSG | Shared Services and Outsourcing Week

Catch this insightful and exclusive interview with Mike Stops, Group Director Service Centres of NSG Pilkington. Mike discusses his experience of setting up group business services and how NSG achieved their recovery and success stage through the quality service and transparency. Watch the video interview to gain insight into how NSG took on more value-added work to help the group progress even further.

Delivering on Promises: An Interview with OMV Petrom Global Solutions SRL | Shared Services and Outsourcing Week

Delivering on Promises: An Interview with OMV Petrom Global Solutions SRL | Shared Services and Outsourcing Week

This exclusive video interview explores how OMV embarked on a new journey to deliver a different promise to its stakeholders: innovation. 

The War for Talent: Interview with Microsoft | Shared Services and Outsourcing Week

The War for Talent: Interview with Microsoft | Shared Services and Outsourcing Week

‘War for talent is a big thing’ - Hear first-hand from Phil Gillingham, Director, Global Human Resource Operations, on why and how Microsoft set out to deliver HR services with a high degree of employee satisfaction, quality and accuracy.

State of The Shared Services and Outsourcing Industry - Europe 2018 | SSON Annual Report

State of The Shared Services and Outsourcing Industry - Europe 2018 | SSON Annual Report

SSON’s annual European state-of-the-industry report highlights the underlying trends driving current shifts, identifies the ‘new and improved’ profile of the modern Shared Services team, and points to strategic value-add embedded in Shared Services model. Find out how you can improv  decisions as you move your model forward.

A World Class GBS: An Interview With Mondelez | Shared Services and Outsourcing Week

A World Class GBS: An Interview With Mondelez | Shared Services and Outsourcing Week

Caroline Basyn of Mondelez International Global Business Services explains how one of the world’s largest snacking companies have developed a Global Business Service centre that surpasses delivery expectations and how they plan to sustain and surpass this in the future.

What's Next For Next-Gen Leadership in Shared Services? | Shared Services and Outsourcing Week

What's Next For Next-Gen Leadership in Shared Services? | Shared Services and Outsourcing Week

Shared services organisations are embarking on their next phase of development – a phase more demanding than it’s leaders have ever seen before.

This new market requires capabilities not normally fostered by SSO leaders.

This report shows the vital skills required of the modern day shared services leader and includes first-hand advice from experts in the sector.

10 Tips on How to Succeed in Global Business Services | Shared Services and Outsourcing Week

10 Tips on How to Succeed in Global Business Services | Shared Services and Outsourcing Week

We surveyed 10 of the most respected Global Business Service leaders in SSON’s global database to identify how they are making great strides to deliver superior performance through their operating model.

They highlight governance frameworks, talent strategy, leadership style, and value-add. What emerges is a cheat sheet based on first hand experience on how to outperform in global service delivery.

CRYSTAL CLEAR: How Swarovski’s Shared Services Tackled HR

CRYSTAL CLEAR: How Swarovski’s Shared Services Tackled HR

In light of the recent drive for HR in Shared Service Organisations Ina Schreckenberger, Transformation Programme Stream Lead for People and Organisation of Swarovski, spoke to us about one of Swarovski’s recent transformations, and the benefits of having HR in the Global Business Services Organisation (GBS).

Learn about the challenges they faced related to HR transformation and special client experiences and relationships.

HR, Crystal Clear: An Interview with Swarovski | Shared Services and Outsourcing Week

HR, Crystal Clear: An Interview with Swarovski | Shared Services and Outsourcing Week

In light of the recent drive for HR in Shared Service Organisations Ina Schreckenberger, Transformation Programme Stream Lead for People and Organisation of Swarovski, spoke to us about one of Swarovski’s recent transformations, and the benefits of having HR in the Global Business Services Organisation (GBS).

Learn about the challenges they faced related to HR transformation and special client experiences and relationships.