Latest Insights and Market Reports

State of the Shared Services Market Report 2019

State of the Shared Services Market Report 2019

SSOW Europe, in conjunction with SSON, conducted a comprehensive survey of the global SSO market.  The subsequent findings highlights the key opportunities and challenges represented by technology evolutions as well as skills shortages and new service demands.  This report focuses specifically on the trends identified by respondents across Europe and will highlight Ten Trends emerging from this year’s survey, which emphasize the new direction, strategies and value-add SSOs are carving out for themselves..


What defines a modern HR operation?

What defines a modern HR operation?

What defines a modern HR operation? While many enterprises are still bogged down in traditional models, stuck in what we might call legacy mode, the reality is that digitalisation is hitting HR like a mallet. True, technologies like SuccessFactors and Workday have been driving this trend for years. What differentiates today, however, is the realisation that a global role pays dividends. Not just in standardised processes but also in more effective talent management and leadership.

Shared Services in Europe 2019 | SSON Analytics

Shared Services in Europe 2019 | SSON Analytics

Shared Services in Europe 2019: Scope expansion with fewer centres, outsourcing still relevant, searching for innovative talent, and assessing readiness for new IA tools?

This interactive report provides the latest trends on:

  • Sourcing model,
  • Intelligent automation
  • Digital workforce
  • Talent management across Europe’s Shared Services industry

Download now for your copy of the complimentary market report.

State of The Shared Services and Outsourcing Industry - Europe 2018 | SSON Annual Report

State of The Shared Services and Outsourcing Industry - Europe 2018 | SSON Annual Report

SSON’s annual European state-of-the-industry report highlights the underlying trends driving current shifts, identifies the ‘new and improved’ profile of the modern Shared Services team, and points to strategic value-add embedded in Shared Services model. Find out how you can improv  decisions as you move your model forward.

A World Class GBS: An Interview With Mondelez | Shared Services and Outsourcing Week

A World Class GBS: An Interview With Mondelez | Shared Services and Outsourcing Week

Caroline Basyn of Mondelez International Global Business Services explains how one of the world’s largest snacking companies have developed a Global Business Service centre that surpasses delivery expectations and how they plan to sustain and surpass this in the future.

What's Next For Next-Gen Leadership in Shared Services? | Shared Services and Outsourcing Week

What's Next For Next-Gen Leadership in Shared Services? | Shared Services and Outsourcing Week

Shared services organisations are embarking on their next phase of development – a phase more demanding than it’s leaders have ever seen before.

This new market requires capabilities not normally fostered by SSO leaders.

This report shows the vital skills required of the modern day shared services leader and includes first-hand advice from experts in the sector.

10 Tips on How to Succeed in Global Business Services | Shared Services and Outsourcing Week

10 Tips on How to Succeed in Global Business Services | Shared Services and Outsourcing Week

We surveyed 10 of the most respected Global Business Service leaders in SSON’s global database to identify how they are making great strides to deliver superior performance through their operating model.

They highlight governance frameworks, talent strategy, leadership style, and value-add. What emerges is a cheat sheet based on first hand experience on how to outperform in global service delivery.