Latest Insights and Market Reports
SSON’s annual European state-of-the-industry report highlights the underlying trends driving current shifts, identifies the ‘new and improved’ profile of the modern Shared Services team, and points to strategic value-add embedded in Shared Services model. Find out how you can improv decisions as you move your model forward.
Caroline Basyn of Mondelez International Global Business Services explains how one of the world’s largest snacking companies have developed a Global Business Service centre that surpasses delivery expectations and how they plan to sustain and surpass this in the future.
Shared services organisations are embarking on their next phase of development – a phase more demanding than it’s leaders have ever seen before.
This new market requires capabilities not normally fostered by SSO leaders.
This report shows the vital skills required of the modern day shared services leader and includes first-hand advice from experts in the sector.
We surveyed 10 of the most respected Global Business Service leaders in SSON’s global database to identify how they are making great strides to deliver superior performance through their operating model.
They highlight governance frameworks, talent strategy, leadership style, and value-add. What emerges is a cheat sheet based on first hand experience on how to outperform in global service delivery.