Latest Insights and Market Reports

Your 2018 Chairs for Shared Services & Outsourcing Week

Your 2018 Chairs for Shared Services & Outsourcing Week

This interview with Bobby Abraham of Barclays and Rosita Vasikeviciute of Danske Bank, explain what it is like to work in this industry as well as offering some advice to anyone starting out. Read now. 
[SSON's Annual Report] State of The Shared Services and Outsourcing Industry - Europe 2018

[SSON's Annual Report] State of The Shared Services and Outsourcing Industry - Europe 2018

SSON’s annual European state-of-the-industry report highlights the underlying trends driving current shifts, identifies the ‘new and improved’ profile of the modern Shared Services team, and points to strategic value-add embedded in Shared Services model. Find out how the report can guide you to improved decisions as you move your model forward.

The Journey to Becoming a World Class GBS - An Interview With Mondelez

The Journey to Becoming a World Class GBS - An Interview With Mondelez

Caroline Basyn of Mondelez International Global Business Services explains how one of the world’s largest snacking companies have developed a GBS that surpasses delivery expectations and how they plan to sustain and surpass this in the future.

What's Next For Next-Gen Leadership in Shared Services? - Tips From The Experts

What's Next For Next-Gen Leadership in Shared Services? - Tips From The Experts

Shared services organisations are embarking on their next phase of development – a phase more demanding than it’s leaders have ever seen before.

This new market requires capabilities not normally fostered by SSO leaders.

This report shows the vital skills required of the modern day shared services leader and includes first-hand advice from experts in the sector.

10 Expert Tips on How to Success in Global Business Services

10 Expert Tips on How to Success in Global Business Services

We surveyed 10 of the most respected GBS leaders in SSON’s global database to identify how they are making great strides to deliver superior performance through their operating model.

They highlight governance frameworks, talent strategy, leadership style, and value-add. What emerges is a cheat sheet based on first hand experience on how to outperform in global service delivery.