Latest Insights and Market Reports

Your 2018 Chairs | Shared Services and Outsourcing Week

Your 2018 Chairs | Shared Services and Outsourcing Week

Bobby Abraham of Barclays and Rosita Vasikeviciute of Danske Bank share an insight into their experiences of working within the Shared Services and Outsourcing industry and offer advice for those seeking to embark on their own journey. Read now. 
State of The Shared Services and Outsourcing Industry - Europe 2018 | SSON Annual Report

State of The Shared Services and Outsourcing Industry - Europe 2018 | SSON Annual Report

SSON’s annual European state-of-the-industry report highlights the underlying trends driving current shifts, identifies the ‘new and improved’ profile of the modern Shared Services team, and points to strategic value-add embedded in Shared Services model. Find out how you can improv  decisions as you move your model forward.

A World Class GBS: An Interview With Mondelez | Shared Services and Outsourcing Week

A World Class GBS: An Interview With Mondelez | Shared Services and Outsourcing Week

Caroline Basyn of Mondelez International Global Business Services explains how one of the world’s largest snacking companies have developed a Global Business Service centre that surpasses delivery expectations and how they plan to sustain and surpass this in the future.

What's Next For Next-Gen Leadership in Shared Services? | Shared Services and Outsourcing Week

What's Next For Next-Gen Leadership in Shared Services? | Shared Services and Outsourcing Week

Shared services organisations are embarking on their next phase of development – a phase more demanding than it’s leaders have ever seen before.

This new market requires capabilities not normally fostered by SSO leaders.

This report shows the vital skills required of the modern day shared services leader and includes first-hand advice from experts in the sector.

10 Tips on How to Succeed in Global Business Services | Shared Services and Outsourcing Week

10 Tips on How to Succeed in Global Business Services | Shared Services and Outsourcing Week

We surveyed 10 of the most respected Global Business Service leaders in SSON’s global database to identify how they are making great strides to deliver superior performance through their operating model.

They highlight governance frameworks, talent strategy, leadership style, and value-add. What emerges is a cheat sheet based on first hand experience on how to outperform in global service delivery.