Exclusive Content

Interview with JLL

Interview with JLL

Watch this insightful interview with Chief Global Business Services Officer from JLL about their value proposition to provide a globally scalable solution to their customers that has lead them to a success! Access the video and gain insight to JLL's journey to prosperity.

Interview with Swiss Re

Interview with Swiss Re

"GBS has become a partner, and part of our daily business...we treat them as equals". Interview with Devi Kencki from Swiss Re at the18th Annual European Shared Services & Outsourcing Week last month, talking about his experience of setting up and transforming Global Business Services. Watch this video to learn more!

Interview with NSG

Interview with NSG

Catch this insightful and exclusive interview with Mike Stops, where he discusses setting up group business services and how NSG got to the recovery and success stage through the quality of the service and the transparency that they give. Watch the interview to gain insight on how NSG took on more value-added work to help the group even further.

Interview with OMV Petrom Global Solutions SRL

Interview with OMV Petrom Global Solutions SRL

Interview on how OMV embark on a new journey to deliver a different promise to its stakeholders, which is innovation. Watch this exclusive interview for a look on how they accomplished this successfully. 

Interview with Microsoft

Interview with Microsoft

‘War for talent is a big thing’ - Hear first-hand from Phil Gillingham, Director, Global Human Resource Operations, on what Microsoft set out to achieve – to deliver HR services with a high degree of employee satisfaction, quality and accuracy.

18th Shared Services and Outsourcing Week Sample Delegate List

Fancy joining us at the 18th Annual Shared Services and Outsourcing Week in Lisbon in May? Download the sample list of delegates to find out what big names in the industry you will be meeting with! Watch this space - the list is growing!

18th Annual Shared Service & Outsourcing Week Agenda 2018

In 2018, fast-track your service strategy and accomplish customer excellence through digital transformation and next-gen talent development!

This year, the largest global gathering of shared services and outsourcing experts in Europe; 'The 18th Annual Shared Services and Outsourcing Week' is set to be bigger, bolder and better than ever before. This means access to 20 different tracks, networking sessions, parties, awards and live demonstrations. You'll have the opportunity to join the largest global community of shared services and outsourcing experts in Europe and be able to connect with over 500 fellow expert-level practitioners and learn from 100+ expert speakers.

Get your copy of the event guide now

CRYSTAL CLEAR: How Swarovski’s Shared Services Tackled HR

CRYSTAL CLEAR: How Swarovski’s Shared Services Tackled HR

In light of the recent drive for HR in Shared Service Organisations Ina Schreckenberger, Transformation Programme Stream Lead for People and Organisation of Swarovski, spoke to us about one of Swarovski’s recent transformations, and the benefits of having HR in the Global Business Services Organisation (GBS).

Learn about the challenges they faced related to HR transformation and special client experiences and relationships.

CRYSTAL CLEAR: How Swarovski’s Shared Services Tackled HR

CRYSTAL CLEAR: How Swarovski’s Shared Services Tackled HR

In light of the recent drive for HR in Shared Service Organisations Ina Schreckenberger, Transformation Programme Stream Lead for People and Organisation of Swarovski, spoke to us about one of Swarovski’s recent transformations, and the benefits of having HR in the Global Business Services Organisation (GBS).

Learn about the challenges they faced related to HR transformation and special client experiences and relationships.

Schneider Electric Interview

Schneider Electric Interview

Schneider Electric recently expanded its Finance GBS model by adding a North American Global Business Services center. Philip Woodburn, VP, Finance Global Shared Services and Operations at Schneider Electric, who is based in their Polish centre, took a leading role in identifying and selecting a North American location for this new centre. Barbara Hodge, SSON’s Editor, sat down with Philip recently to ask him about their final location choice and the factors that played into this decision.