Exclusive Content

2018 Floorplan | Shared Services and Outsourcing Week

2018 Floorplan | Shared Services and Outsourcing Week

Explore the list of floorplan for the Shared Services and Outsourcing Week in Lisbon 2018.

Sponsorship Pack | Shared Services and Outsourcing Week

Sponsorship Pack | Shared Services and Outsourcing Week

Explore the sponsorship opportunities for Shared Services and Outsourcing Week in Lisbon 2018.

Past Attendees List | Shared Services and Outsourcing Week

Explore the past attendees for the annual Shared Services and Outsourcing Week.

2019 Floorplan | Shared Services and Outsourcing Week

Explore the floorplan for the Shared Services and Outsourcing Week 2019.

18th Shared Services and Outsourcing Week Sample Delegate List

Fancy joining us at the 18th Annual Shared Services and Outsourcing Week in Lisbon in May? Download the sample list of delegates to find out what big names in the industry you will be meeting with! Watch this space - the list is growing!

The Journey to Prosperity: An Interview with JLL | Shared Services and Outsourcing Week

The Journey to Prosperity: An Interview with JLL | Shared Services and Outsourcing Week

Press play to watch this insightful interview with AJ Wijesinghe, Chief Global Business Services Officer of JLL. Here, AJ disccusess how JLL's value proposition to provide a globally scalable solution to their customers that has lead the business to success!

18th Annual Shared Service & Outsourcing Week Agenda 2018

In 2018, fast-track your service strategy and accomplish customer excellence through digital transformation and next-gen talent development!

This year, the largest global gathering of shared services and outsourcing experts in Europe; 'The 18th Annual Shared Services and Outsourcing Week' is set to be bigger, bolder and better than ever before. This means access to 20 different tracks, networking sessions, parties, awards and live demonstrations. You'll have the opportunity to join the largest global community of shared services and outsourcing experts in Europe and be able to connect with over 500 fellow expert-level practitioners and learn from 100+ expert speakers.

Get your copy of the event guide now

Transforming Global Business Services: Interview with Swiss Re | Shared Services and Outsourcing Week

Transforming Global Business Services: Interview with Swiss Re | Shared Services and Outsourcing Week

"GBS has become a partner, and part of our daily business...we treat them as equals". In this interview with Devi Kencki, Global Head of Software, SaaS and Licenses, Swiss Re we take a look at the experience of setting up and transforming Global Business Services. Watch this video to learn more!

Quality Service and Transparency: Interview with NSG | Shared Services and Outsourcing Week

Quality Service and Transparency: Interview with NSG | Shared Services and Outsourcing Week

Catch this insightful and exclusive interview with Mike Stops, Group Director Service Centres of NSG Pilkington. Mike discusses his experience of setting up group business services and how NSG achieved their recovery and success stage through the quality service and transparency. Watch the video interview to gain insight into how NSG took on more value-added work to help the group progress even further.

Delivering on Promises: An Interview with OMV Petrom Global Solutions SRL | Shared Services and Outsourcing Week

Delivering on Promises: An Interview with OMV Petrom Global Solutions SRL | Shared Services and Outsourcing Week

This exclusive video interview explores how OMV embarked on a new journey to deliver a different promise to its stakeholders: innovation. 

The War for Talent: Interview with Microsoft | Shared Services and Outsourcing Week

The War for Talent: Interview with Microsoft | Shared Services and Outsourcing Week

‘War for talent is a big thing’ - Hear first-hand from Phil Gillingham, Director, Global Human Resource Operations, on why and how Microsoft set out to deliver HR services with a high degree of employee satisfaction, quality and accuracy.

New Horizons: An Interview with Schneider Electric | Shared Services and Outsourcing Week

New Horizons: An Interview with Schneider Electric | Shared Services and Outsourcing Week

Schneider Electric recently expanded its Finance GBS model by adding a North American Global Business Services center. Philip Woodburn, VP, Finance Global Shared Services and Operations at Schneider Electric, who is based in their Polish centre, took a leading role in identifying and selecting a North American location for this new centre. Barbara Hodge, SSON’s Editor, sat down with Philip recently to ask him about their final location choice and the factors that played into this decision.
CRYSTAL CLEAR: How Swarovski’s Shared Services Tackled HR

CRYSTAL CLEAR: How Swarovski’s Shared Services Tackled HR

In light of the recent drive for HR in Shared Service Organisations Ina Schreckenberger, Transformation Programme Stream Lead for People and Organisation of Swarovski, spoke to us about one of Swarovski’s recent transformations, and the benefits of having HR in the Global Business Services Organisation (GBS).

Learn about the challenges they faced related to HR transformation and special client experiences and relationships.

HR, Crystal Clear: An Interview with Swarovski | Shared Services and Outsourcing Week

HR, Crystal Clear: An Interview with Swarovski | Shared Services and Outsourcing Week

In light of the recent drive for HR in Shared Service Organisations Ina Schreckenberger, Transformation Programme Stream Lead for People and Organisation of Swarovski, spoke to us about one of Swarovski’s recent transformations, and the benefits of having HR in the Global Business Services Organisation (GBS).

Learn about the challenges they faced related to HR transformation and special client experiences and relationships.