Crucial Insights

6Sigma, Lean and RPA: An Open Conversation | Shared Services and Outsourcing Week

6Sigma, Lean and RPA: An Open Conversation | Shared Services and Outsourcing Week

Companies are currently experiencing the shockwaves of high-speed automation disrupting their business models, pushing them to rethink their priorities for future-proofing their operations. Highly regulated industries, in particular, are attracted by the potential of robotic process automation to balance strict compliance requirements with aggressive cost and efficiency targets.

This paper summarizes one of SSON's popular World Series webinars, based on a conversation between UiPath's COO, Guy Kirkwood, and two industry practitioners reflecting their experience in RPA implementation – Darryl Neff of Generali, and Dean Smith, previously with Zurich Insurance.

It discusses the integrated powers of 6 Sigma, Lean and robotic automation. Read the full paper – download it for free below.

How Finance Pioneers Are Driving Value for the Business | Shared Services and Outsourcing Week

How Finance Pioneers Are Driving Value for the Business | Shared Services and Outsourcing Week

As always, there are the pioneers amongst us who are blazing a path into the future. We have reviewed some of the most impressive examples to date, to identify how and where these pioneers are making a difference.

Which UK City Will Lead Shared Services into the Future? | Shared Services and Outsourcing Week

Which UK City Will Lead Shared Services into the Future? | Shared Services and Outsourcing Week

With quality and availability of talent the two core drivers for shared services location decisions, the UK’s multiple university cities are top contenders. Find an evaluation of key in-country developments and opportunities in the UK in this exclusive SSON report.

8 Skills to Deliver #SharedServices 3.0 | Shared Services and Outsourcing Week

8 Skills to Deliver #SharedServices 3.0 | Shared Services and Outsourcing Week

Delivering “value,” requires a particular understanding and skill set that is not generally fostered within the functional ranks of traditional shared services. Alongside strong negotiation skills, an acute awareness of business output targets, and the ability to inherently understand process drivers, SSO teams also need to be up-to-date on things like data analytics and automation.
Here are 8 skills SSO staff will need to provide more value-adding service...
Global Business Services Evolutions | Shared Services and Outsourcing Week

Global Business Services Evolutions | Shared Services and Outsourcing Week

The GBS Evolutions track is a rare chance for individuals leading a Global Business Services model at a regional or global level to meet to in a closed-door environment to discuss and debate the direction of the industry and the challenges keeping them awake at night. Find out more!

Robotics Process Automation and Intelligent Automation | Shared Services and Outsourcing Week

Robotics Process Automation and Intelligent Automation | Shared Services and Outsourcing Week

At a time where embedding robotics into an SSC is proven to automate transactional work, increase productivity, eliminate errors and more, it's vital to know the facts for the benefit of your own organization. View this RPA Guide for the SS&O Week and plan your event experience around Robotic Process Automation.

15 Million Jobs Lost to Robots? Why Tomorrow Might Not Be All Doom and Gloom | Shared Services and Outsourcing Week

15 Million Jobs Lost to Robots? Why Tomorrow Might Not Be All Doom and Gloom | Shared Services and Outsourcing Week

We are officially in the era of Intelligent Automation. However the depth and breadth of its impact is still unknown. The Bank of England Governor warned this week "Huge technological advances mean roles could be automated...entire professions, such as accountancy, could be pushed to the brink" Read this article to find out what's next...

What to Look Out For in Robotic Process Implementation | Shared Services and Outsourcing Week

What to Look Out For in Robotic Process Implementation | Shared Services and Outsourcing Week

For many enterprises considering robotic process automation, concerns around security are preventing action. More often than not, it's the IT department that is slamming on the brakes, concerned about the potential scenario of dozens of robots running amok across its systems. What’s real and what’s not when it comes to RPA security concerns?
The Digital Workforce and the New-style Enterprise | Shared Services and Outsourcing Week

The Digital Workforce and the New-style Enterprise | Shared Services and Outsourcing Week

At the 17th Annual European Shared Services & Outsourcing Week, Martin Ford, futurist and New York Times best-selling author offers a pragmatic view of what the future of work, and your place in it, will look like. He also addresses a bigger question: can accelerating technology disrupt our entire economic system to the point where a fundamental restructuring is required? And what should we do? 

New Horizons: An Interview with Schneider Electric | Shared Services and Outsourcing Week

New Horizons: An Interview with Schneider Electric | Shared Services and Outsourcing Week

Schneider Electric recently expanded its Finance GBS model by adding a North American Global Business Services center. Philip Woodburn, VP, Finance Global Shared Services and Operations at Schneider Electric, who is based in their Polish centre, took a leading role in identifying and selecting a North American location for this new centre. Barbara Hodge, SSON’s Editor, sat down with Philip recently to ask him about their final location choice and the factors that played into this decision.