8 Skills to Deliver #SharedServices 3.0
Delivering “value,” requires a particular understanding and skill set that is not generally fostered within the functional ranks of traditional shared services. Alongside strong negotiation skills, an acute awareness of business output targets, and the ability to inherently understand process drivers, SSO teams also need to be up-to-date on things like data analytics and automation.
Here are 8 skills SSO staff will need to provide more value-adding service...
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