Free resources from SSON

Full Event Guide - 19th Annual Shared Services and Outsourcing Week 2019

Explore the exciting new interactive event guide and discover 50+ case studies, 13 different track sessions, SSOW parties and exclusive transformation stories from Amazon, Mars, Tesco, Heineken, Adidas and Vodafone. Plus 

New and Exclusive Resources

GBS Revolution at SSOW

With more and more SSOs transitioning to Global Business Services, or setting up GBS from scratch in order to leapfrog the maturity curve and add significant value back to the business, SSOW is the place to be to learn about the realities of the challenges and the successes of GBS.Preview...

Finance Innovation at SSOW

Historically the first function to be centralised, and often the first function to be partially automated, there are a wealth of innovations Finance professionals need to embrace to establish themselves as service pioneers.Discover how SSOW will help you transform your finance function now!

HR Transformation at SSOW

Many enterprises are still bogged down in traditional HR models, stuck in what we might call legacy mode, the reality is that digitalisation is hitting HR like a hammer! SSOW is your perfect opportunity to learn all the tips and tricks to create modern, optimised HR Operations.Discover more in this...

State of the Shared Services Market Report 2019

SSOW Europe, in conjunction with SSON, conducted a comprehensive survey of the global SSO market.  The subsequent findings highlights the key opportunities and challenges represented by technology evolutions as well as skills shortages and new service demands.  This report focuses specifically on the trends identified by respondents across Europe and...

People, Process and the path to the future of Shared Services

Throughout the shared services world, there is a strong consensus that robotics and humanistic AI are the future. With insight from Kathleen Terjesen, Head of Global Business Services at Bose and Dr Sumit Mitra, CEO Global Business Services at Tesco we explore some of the key people and process related...

How Experian is creating a Continuously Improving Organisation

With the the goal of training 20% of its organisation to be Six Sigma black belts within the next three years, Experian Global Finance Services is setting a new standard for excellence.Including crucial insights from Helen Emmett, Operations Director, Global Finance Services at Experian we take a look at how Experian's...

How can Shared Services transform Finance?

More than 50% of global companies have either already consolidated their Finance and Accounting functions into a Shared Service Organisation (SSO), or are considering doing so. With insight from SSOW speakers Thomas Haseneder, Global Head GBS Finance Services, Ingram Micro and Lóránt Besnyi, Head of Accounting & Tax, MOL Group,...

What defines a modern HR operation?

What defines a modern HR operation? While many enterprises are still bogged down in traditional models, stuck in what we might call legacy mode, the reality is that digitalisation is hitting HR like a mallet. True, technologies like SuccessFactors and Workday have been driving this trend for years. What differentiates...

How to transform your Global Business Services

According to SSON’s most recent industry survey, one third of global organisations are currently implementing Global Business Services. Not just that. Within five years another 30% plan to transition to GBS. So, why all this interest? What does GBS offer that traditional Shared Services does not? The answer, in a...

SSON Impact Awards 2019 - An Ultimate Guide

The Ultimate Guide to the SSON Impact Awards!This guide provides crucial information to help you succeed at the prestigious SSON Impact Awards.Hear from the Judges and previous winners of the awards.Discover what it takes to succeed.Gain insights into the award categories and much more!Download the guide now... and Good luck!

Shared Services in Europe 2019 | SSON Analytics

Shared Services in Europe 2019: Scope expansion with fewer centres, outsourcing still relevant, searching for innovative talent, and assessing readiness for new IA tools?This interactive report provides the latest trends on:Sourcing model, Intelligent automationDigital workforce Talent management across Europe’s Shared Services industryDownload now for your copy of the complimentary market...

Year in Review | Shared Services and Outsourcing Week

Take a look at what went down at the most recent editions of Europe's No.1 Biannual Shared Services & Outsourcing Event - Download the Year in Review of both SSOW Lisbon and SSOW Autumn and uncover the key themes that emerged, including:What were the Standout Sessions of 2018?Highlights of the...

Delivering on Promises: An Interview with OMV Petrom Global Solutions SRL | Shared Services and Outsourcing Week

This exclusive video interview explores how OMV embarked on a new journey to deliver a different promise to its stakeholders: innovation. 

State of The Shared Services and Outsourcing Industry - Europe 2018 | SSON Annual Report

SSON’s annual European state-of-the-industry report highlights the underlying trends driving current shifts, identifies the ‘new and improved’ profile of the modern Shared Services team, and points to strategic value-add embedded in Shared Services model. Find out how you can improv  decisions as you move your model forward.

A World Class GBS: An Interview With Mondelez | Shared Services and Outsourcing Week

Caroline Basyn of Mondelez International Global Business Services explains how one of the world’s largest snacking companies have developed a Global Business Service centre that surpasses delivery expectations and how they plan to sustain and surpass this in the future.

What's Next For Next-Gen Leadership in Shared Services? | Shared Services and Outsourcing Week

Shared services organisations are embarking on their next phase of development – a phase more demanding than it’s leaders have ever seen before.This new market requires capabilities not normally fostered by SSO leaders.This report shows the vital skills required of the modern day shared services leader and includes first-hand advice...

10 Tips on How to Succeed in Global Business Services | Shared Services and Outsourcing Week

We surveyed 10 of the most respected Global Business Service leaders in SSON’s global database to identify how they are making great strides to deliver superior performance through their operating model.They highlight governance frameworks, talent strategy, leadership style, and value-add. What emerges is a cheat sheet based on first hand...

HR, Crystal Clear: An Interview with Swarovski | Shared Services and Outsourcing Week

In light of the recent drive for HR in Shared Service Organisations Ina Schreckenberger, Transformation Programme Stream Lead for People and Organisation of Swarovski, spoke to us about one of Swarovski’s recent transformations, and the benefits of having HR in the Global Business Services Organisation (GBS).Learn about the challenges they...

Crucial Insights

6Sigma, Lean and RPA: An Open Conversation | Shared Services and Outsourcing Week

Companies are currently experiencing the shockwaves of high-speed automation disrupting their business models, pushing them to rethink their priorities for future-proofing their operations. Highly regulated industries, in particular, are attracted by the potential of robotic process automation to balance strict compliance requirements with aggressive cost and efficiency targets.This paper summarizes...

How Finance Pioneers Are Driving Value for the Business | Shared Services and Outsourcing Week

As always, there are the pioneers amongst us who are blazing a path into the future. We have reviewed some of the most impressive examples to date, to identify how and where these pioneers are making a difference.

Which UK City Will Lead Shared Services into the Future? | Shared Services and Outsourcing Week

With quality and availability of talent the two core drivers for shared services location decisions, the UK’s multiple university cities are top contenders. Find an evaluation of key in-country developments and opportunities in the UK in this exclusive SSON report.

8 Skills to Deliver #SharedServices 3.0 | Shared Services and Outsourcing Week

Delivering “value,” requires a particular understanding and skill set that is not generally fostered within the functional ranks of traditional shared services. Alongside strong negotiation skills, an acute awareness of business output targets, and the ability to inherently understand process drivers, SSO teams also need to be up-to-date on things...

Global Business Services Evolutions | Shared Services and Outsourcing Week

The GBS Evolutions track is a rare chance for individuals leading a Global Business Services model at a regional or global level to meet to in a closed-door environment to discuss and debate the direction of the industry and the challenges keeping them awake at night. Find out more!

Robotics Process Automation and Intelligent Automation | Shared Services and Outsourcing Week

At a time where embedding robotics into an SSC is proven to automate transactional work, increase productivity, eliminate errors and more, it's vital to know the facts for the benefit of your own organization. View this RPA Guide for the SS&O Week and plan your event experience around Robotic Process...

15 Million Jobs Lost to Robots? Why Tomorrow Might Not Be All Doom and Gloom | Shared Services and Outsourcing Week

We are officially in the era of Intelligent Automation. However the depth and breadth of its impact is still unknown. The Bank of England Governor warned this week "Huge technological advances mean roles could be automated...entire professions, such as accountancy, could be pushed to the brink" Read this article to...

What to Look Out For in Robotic Process Implementation | Shared Services and Outsourcing Week

For many enterprises considering robotic process automation, concerns around security are preventing action. More often than not, it's the IT department that is slamming on the brakes, concerned about the potential scenario of dozens of robots running amok across its systems. What’s real and what’s not when it comes to...

The Digital Workforce and the New-style Enterprise | Shared Services and Outsourcing Week

At the 17th Annual European Shared Services & Outsourcing Week, Martin Ford, futurist and New York Times best-selling author offers a pragmatic view of what the future of work, and your place in it, will look like. He also addresses a bigger question: can accelerating technology disrupt our entire economic...

New Horizons: An Interview with Schneider Electric | Shared Services and Outsourcing Week

Schneider Electric recently expanded its Finance GBS model by adding a North American Global Business Services center. Philip Woodburn, VP, Finance Global Shared Services and Operations at Schneider Electric, who is based in their Polish centre, took a leading role in identifying and selecting a North American location for this...

60 Seconds With...

60 Seconds with Philip Whelan | Shared Services and Outsourcing Week

We take 60 seconds to interview Philip Whelan, Head of Strategy & Process Management at GBS & speaker at SS&O Week.

60 Seconds with Jean-Claude de Vera | Shared Services and Outsourcing Week

We took 60 seconds to interview Jean-Claude de Vera, VP Global Business Services at LafargeHolcim, and speaker at Shared Services and Outsourcing Week.

60 seconds with the Advisory Board | Shared Services and Outsourcing Week

SSON's Global Advisory Board guided our event agenda for this year to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This month, we introduce our new European Board Members...

60 Seconds with Chris Gunning | Shared Services and Outsourcing Week

We take 60 seconds to interview Chris Gunning, Global Shared Services (GSS) Finance Operations Lead Vimplecom, speaker at SSOW and judge of the 2017 European Excellence Awards.

60 Seconds with Julie Harbert | Shared Services and Outsourcing Week

We take 60 seconds to interview Julie Harbert, Royal Philips Head of Global Business Services, speaker at Shared Services and Outsourcing Week Europe 2017.

60 seconds interview with Mike Stops | Shared Services and Outsourcing Week

We take 60 seconds to interview Mike Stops, Group Director Service Centres, NSG group, a speaker at Shared Services and Outsourcing Week and judge of the 2017 European Excellence Awards.

60 Seconds with Alexander Von Thielmann | Shared Services and Outsourcing Week

We take 60 seconds to interview Alexander Von Thielmann, SVP, Siemens Shared Services, speaker at Shared Services and Outsourcing Week.

SSOW Information

Sample Attendee List | Shared Services and Outsourcing Week

Fancy joining us at the 18th Annual Shared Services and Outsourcing Week in Lisbon in May? Download the sample attendee list to find out what big names in the industry you will be networking with! Watch this space - the list is growing!

SSOW Goes Digital | Shared Services and Outsourcing Week

The onslaught of the digital world is unstoppable. We’ve been telling our members for years about the advantages of digital transformation and thought it was high time we took some of our own advice. This year SSOW goes digital!

Solution Provider Insights

The Sourcing Matters Rally | Shared Services and Outsourcing Week

Join the leaders of today’s services industry, alongside senior level GBS leaders for a session which tackles this transformation and explores who’s winning the race for digital, in the Sourcing Matters Rally.