Free resources from SSON

The 18th Annual Shared Services and Outsourcing Week 2018 Agenda

18th Annual Shared Services and Outsourcing Week 2018Fast-track your service strategy: accomplish customer excellence through digital transformation and next-gen talent development. 

New and Exclusive Resources

Your 2018 Chairs for Shared Services & Outsourcing Week

This interview with Bobby Abraham of Barclays and Rosita Vasikeviciute of Danske Bank, explain what it is like to work in this industry as well as offering some advice to anyone starting out. Read now. 

[SSON's Annual Report] State of The Shared Services and Outsourcing Industry - Europe 2018

SSON’s annual European state-of-the-industry report highlights the underlying trends driving current shifts, identifies the ‘new and improved’ profile of the modern Shared Services team, and points to strategic value-add embedded in Shared Services model. Find out how the report can guide you to improved decisions as you move your model...

The Journey to Becoming a World Class GBS - An Interview With Mondelez

Caroline Basyn of Mondelez International Global Business Services explains how one of the world’s largest snacking companies have developed a GBS that surpasses delivery expectations and how they plan to sustain and surpass this in the future.

What's Next For Next-Gen Leadership in Shared Services? - Tips From The Experts

Shared services organisations are embarking on their next phase of development – a phase more demanding than it’s leaders have ever seen before.This new market requires capabilities not normally fostered by SSO leaders.This report shows the vital skills required of the modern day shared services leader and includes first-hand advice...

10 Expert Tips on How to Success in Global Business Services

We surveyed 10 of the most respected GBS leaders in SSON’s global database to identify how they are making great strides to deliver superior performance through their operating model.They highlight governance frameworks, talent strategy, leadership style, and value-add. What emerges is a cheat sheet based on first hand experience on...

CRYSTAL CLEAR: How Swarovski’s Shared Services Tackled HR

In light of the recent drive for HR in Shared Service Organisations Ina Schreckenberger, Transformation Programme Stream Lead for People and Organisation of Swarovski, spoke to us about one of Swarovski’s recent transformations, and the benefits of having HR in the Global Business Services Organisation (GBS).Learn about the challenges they...

CRYSTAL CLEAR: How Swarovski’s Shared Services Tackled HR

In light of the recent drive for HR in Shared Service Organisations Ina Schreckenberger, Transformation Programme Stream Lead for People and Organisation of Swarovski, spoke to us about one of Swarovski’s recent transformations, and the benefits of having HR in the Global Business Services Organisation (GBS).Learn about the challenges they...

Crucial Insights

6Sigma, Lean and RPA

Companies are currently experiencing the shockwaves of high-speed automation disrupting their business models, pushing them to rethink their priorities for future-proofing their operations. Highly regulated industries, in particular, are attracted by the potential of robotic process automation to balance strict compliance requirements with aggressive cost and efficiency targets.This paper summarizes one...

What Finance Pioneers Are Doing to Drive Value for the Business [and What's Working]

As always, there are the pioneers amongst us who are blazing a path into the future. We have reviewed some of the most impressive examples to date, to identify how and where these pioneers are making a difference.

Which city in the UK will lead Shared Services into the next decade?

With quality and availability of talent the two core drivers for shared services location decisions, the UK’s multiple university cities are top contenders. Find an evaluation of key in-country developments and opportunities in the UK in this exclusive SSON report.

8 Skills to Deliver #SharedServices 3.0

Delivering “value,” requires a particular understanding and skill set that is not generally fostered within the functional ranks of traditional shared services. Alongside strong negotiation skills, an acute awareness of business output targets, and the ability to inherently understand process drivers, SSO teams also need to be up-to-date on things...

SSOW GBS Evolutions

The GBS Evolutions track is a rare chance for individuals leading a Global Business Services model at a regional or global level to meet to in a closed-door environment to discuss and debate the direction of the industry and the challenges keeping them awake at night. Find out more!

SSOW Robotics Process Automation and Intelligent Automation

At a time where embedding robotics into an SSC is proven to automate transactional work, increase productivity, eliminate errors and more, it's vital to know the facts for the benefit of your own organization. View this RPA Guide for the SS&O Week and plan your event experience around Robotic Process...

15 Million Jobs Lost to Robots? Why Tomorrow Might Not Be All Doom and Gloom

We are officially in the era of Intelligent Automation. However the depth and breadth of its impact is still unknown. The Bank of England Governor warned this week "Huge technological advances mean roles could be automated...entire professions, such as accountancy, could be pushed to the brink" Read this article to...

What to Look Out For in Robotic Process Implementation

For many enterprises considering robotic process automation, concerns around security are preventing action. More often than not, it's the IT department that is slamming on the brakes, concerned about the potential scenario of dozens of robots running amok across its systems. What’s real and what’s not when it comes to...

The Digital Workforce and the New-style Enterprise

At the 17th Annual European Shared Services & Outsourcing Week, Martin Ford, futurist and New York Times best-selling author offers a pragmatic view of what the future of work, and your place in it, will look like. He also addresses a bigger question: can accelerating technology disrupt our entire economic...

Schneider Electric Interview

Schneider Electric recently expanded its Finance GBS model by adding a North American Global Business Services center. Philip Woodburn, VP, Finance Global Shared Services and Operations at Schneider Electric, who is based in their Polish centre, took a leading role in identifying and selecting a North American location for this...

Is There a Long Term Career in Shared Services?

The truth is that there is still far too little thought given to Shared Services or GBS careers, this article aims to confront this and give you the know-how you need in order to carve the career you want within Shared Services.

60 Seconds With...

60 Seconds with Philip Whelan

We take 60 seconds to interview Philip Whelan, Head of Strategy & Process Management at GBS & speaker at SS&O Week.

60 Seconds with Jean-Claude de Vera

We took 60 seconds to interview Jean-Claude de Vera, VP Global Business Services at LafargeHolcim, and speaker at SS&O Week.

60 seconds with SSOWeek Europe Advisory Board

SSON's Global Advisory Board guided our event agenda for this year to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This month, we introduce our new European Board Members...

60 Seconds with... Chris Gunning

We take 60 seconds to interview Chris Gunning, Global Shared Services (GSS) Finance Operations Lead Vimplecom, speaker at SSOW and judge of the 2017 European Excellence Awards.

60 Seconds with...Julie Harbert

We take 60 seconds to interview Julie Harbert, Royal Philips Head of Global Business Services, speaker at SS&O Week Europe 2017

60 seconds interview with ...Mike Stops

We take 60 seconds to interview Mike Stops, Group Director Service Centres NSG Group, speaker at SSOW and judge of the 2017 European Excellence Awards.

60 Seconds with...Alexander Von Thielmann

We take 60 seconds to interview Alexander Von Thielmann, SVP, Siemens Shared Services, speaker at SSOW.

SSOW Information

Best Shared Services Team

SSON’s Excellence Awards are the perfect opportunity to mark your team’s progress and achievements within the shared services and outsourcing world. Winners will be announed live on stage by a panel of expert judges at the 18th Annual Shared Services and Outsourcing Week 2018, in Lison this May!Download your application...

Best Process Improvement & Innovation

SSON’s Excellence Awards are the perfect opportunity to mark your team’s progress and achievements within the shared services and outsourcing world. Winners will be announed live on stage by a panel of expert judges at the 18th Annual Shared Services and Outsourcing Week 2018, in Lison this May! Download your...

Excellence in Transformation

SSON’s Excellence Awards are the perfect opportunity to mark your team’s progress and achievements within the shared services and outsourcing world. Winners will be announed live on stage by a panel of expert judges at the 18th Annual Shared Services and Outsourcing Week 2018, in Lisbon this May! Download your...

Excellence in Culture Creation

SSON’s Excellence Awards are the perfect opportunity to mark your team’s progress and achievements within the shared services and outsourcing world. Winners will be announed live on stage by a panel of expert judges at the 18th Annual Shared Services and Outsourcing Week 2018, in Lisbon this May! Download your...

Excellence in Automation

SSON’s Excellence Awards are the perfect opportunity to mark your team’s progress and achievements within the shared services and outsourcing world. Winners will be announed live on stage by a panel of expert judges at the 18th Annual Shared Services and Outsourcing Week 2018, in Lisbon this May! Download your...

Shared Services and Outsourcing Week Sample Attendee List

Fancy joining us at the 18th Annual Shared Services and Outsourcing Week in Lisbon in May? Download the sample attendee list to find out what big names in the industry you will be networking with! Watch this space - the list is growing!

SSOW Goes Digital

The onslaught of the digital world is unstoppable. We’ve been telling our members for years about the advantages of digital transformation and thought it was high time we took some of our own advice. This year SSOW goes digital!

Solution Provider Insights

SSOW Sourcing Matters Rally

Join the leaders of today’s services industry, alongside senior level GBS leaders for a session which tackles this transformation and explores who’s winning the race for digital, in the Sourcing Matters Rally.