Meet your SSOW Europe 2024 speakers!

Welcome to the forefront of shared services & GBS evolution – the 24th Annual Shared Services & Outsourcing Week Europe 2024! Prepare to be captivated by a lineup of visionary speakers who are at the forefront of innovation and transformation in the industry.

With a staggering 70% of new voices joining our esteemed panel, this year's event promises fresh perspectives, bold insights, and groundbreaking ideas. The 2024 brand new speakers and our SSOW community trailblazers, back by popular demands, hail from the world's most influential brands, bringing with them a wealth of experience and expertise that will inspire and empower you.

As we navigate the dynamic landscapes shaped by Generative AI and evolving sustainability demands, our speakers will lead the conversation, offering invaluable insights into operational transformations, digital advancements, and the crucial role of purposeful culture in shared services and GBS leadership.

But it's not just about the speakers – it's about the immersive experience that awaits you at SSOW Europe 2024. From SSOWomen Leadership Day to the GBS Certification Course, and Focus Days on Global Process Ownership (GPO), HR Shared Services, and AI & Generative AI, our event is designed to equip you with the knowledge and tools you need to drive success in your organization.

Delve into thought-provoking discussions, participate in interactive workshops, and explore cutting-edge concepts across intelligent operations, service excellence, and more. And don't miss out the Big Ideas Stage, Masterclasses, and dedicated tracks tailored to your specific interests and needs. With 15 interactive discussion groups, an exhilarating site tour, and exclusive networking opportunities like the private boat cruise hosted by EY (Invitation Only), SSOW Europe 2024 is not just an event – it's an immersive journey that will redefine what's possible in shared services and GBS.

Download the complete event guide now for a look at everything happening onsite and to secure your spot today, book online now.

MEET THE ALL-STAR SPEAKER PANEL FOR SSOW EUROPE 2024:

Inspirational Keynote Speaker


Mika Hakkinen
Mika Hakkinen
Two-times Formula One World Champion
F1 Legend

SSOW 2024 CO-CHAIRS:


Steve Rudderham
Steve Rudderham
Head of Global Business Services
Carrier
Jackie Crockford
Jackie Crockford
VP, Global Business Services
AstraZenca
Richard Williams
Richard Williams
VP, Finance Strategic Initiatives
Mars Global Services

2024 Speakers


Rod Lindsay
Rod Lindsay
Vice President, Global Business Services
Nokia
Lizzy Bowling
Lizzy Bowling
Executive Director, Head of Strategy and Service Management Global Business Services
Astellas Pharma Europe
Caroline Basyn
Caroline Basyn
Chief Digital and Information Officer
The Adecco Group
Sumit Mitra
Sumit Mitra
Chief Executive Officer
Tesco Business Solutions
Deborah Kops
Deborah Kops
Industry Influencer and Shared Services Expert
Sourcing Change
Lars J Christophers
Lars J Christophers
Head of Transformation & Continuous Improvements
Alcon
Jan Babst
Jan Babst
Group CIO and Global Business Services
OMV
Mieke Van Gheluwe
Mieke Van Gheluwe
Vice President, Finance (Global Accounting Shared Services)
Dell Technologies
Jay Desai
Jay Desai
Vice President, Global Business Services
JTI
Jessica Shields
Jessica Shields
Vice President, International Business Operations
Dexcom
Cristina Duta
Cristina Duta
Director of Intelligent Automation, Global Business Services
AECOM
Christian Willenbruch
Christian Willenbruch
Finance Transformation Lead
EY
Majella Mungovan
Majella Mungovan
VP Global Financial Operations
Meta
Jonathan Preece
Jonathan Preece
Head of Global Finance Services
Haleon
Elisabeth Drouffe
Elisabeth Drouffe
SSC Director and Head of Group Finance Transformation
Europcar Mobility Group
Susanne Dreyer
Susanne Dreyer
Vice President, Global Head of Shell Business Operations
Shell International
Richard de Moucheron
Richard de Moucheron
Global Business Services (GBS) Vice President
SLB
Maria Saggese
Maria Saggese
GBS Solution Lead Partner Global & EMEIA
EY
Niklas Oldiges
Niklas Oldiges
Finance & GBS Practice Lead Partner Europe West
EY
Gabriela Stanakova
Gabriela Stanakova
GBS Global Source-To-Pay Senior Director
Kimberly-Clark
Serge De Vos
Serge De Vos
Head of Global Business Services
KraftHeinz
Florence Mui
Florence Mui
EVP, Head of Merck Business Services
Merck KGaA
Anil Yadav
Anil Yadav
Senior Vice President & Head of Global Business Services
Philips
Anat Markus
Anat Markus
Head of Global Business Services
AkzoNobel
Osman Mia
Osman Mia
Vice President and Chief Operating Officer of Global Finance Services
AstraZeneca
Sam Horton
Sam Horton
Global Services Finance Strategy & Design Director
Johnson and Johnson
Fausto Grelli
Fausto Grelli
VP Enterprise Service Management GBS
PepsiCo
Federico La Manna
Federico La Manna
Global Vice President, Finance and Business Transformation
ManpowerGroup
Ellen Cnudde
Ellen Cnudde
Head of GBS Strategy and Value Realization
Bayer
Lars Hölzer
Lars Hölzer
Head of Business Services & Digital
Fresenius Kabi
Barbara Cech
Barbara Cech
Vice President Record2Report
OMV
Christian Micheler
Christian Micheler
Vice President of Finance Transformation & GBS Excellence
OMV
Barbara Hodge
Barbara Hodge
Global Editor & Principal Analyst
SSON Research & Analytics
Sameer Jalundhwala
Sameer Jalundhwala
SVP, GBS Operations & Outsourcing
NTT
Carin Santos
Carin Santos
Director, Corporate Hub Strategy & Governance Officer
Grünenthal Group
Silke Zentner
Silke Zentner
VP, Head of Global Business Services
Lonza
Pieter de Bruijn
Pieter de Bruijn
VP Accounting EMEA
Digital Realty
Lukasz Wielochowski
Lukasz Wielochowski
Head of Enterprise Solution Hub in Poland
Moderna
Derek Binnicker
Derek Binnicker
Senior Vice President, Global Sales
apexanalytix
Phil Priest
Phil Priest
SVP, GBS
IFF
Matthias Giebelstein
Matthias Giebelstein
Head of Group Business Services
Unternehmensgruppe Theo Müller
Salvatore Russo
Salvatore Russo
Head of Strategy and Service Enablement
AstraZeneca
Yvan Laurent
Yvan Laurent
Managing director, Mediq Business Services Lithuania
Mediq
Frederic Peeters
Frederic Peeters
VP Group Finance & GBS
Bekaert
Tom Bangemann
Tom Bangemann
Head of Data Development & Research
SSON Research & Analytics
Dan French
Dan French
CEO
Consider Solutions
Keith Cowart
Keith Cowart
Global Market Owner – Receivables
FIS
Steve Fox
Steve Fox
Process Excellence Leader
Consider Solutions
Harvey Campbelton
Harvey Campbelton
Shared Services Business Partner
Consider Solutions
Krystian Bestry
Krystian Bestry
President & CEO
Adaptive Solutions & Advisory Group
Michał Bielawski
Michał Bielawski
Managing Partner
Adaptive Solutions Advisory Group
Balint Hoffer
Balint Hoffer
Vice President, RTR Service Delivery
Paramount
Laszlo Rab
Laszlo Rab
Director, Revenue Operations, EMEA
Novocure
Asko Vainio
Asko Vainio
Head of Group Finance Development
Cargotec
Christian Steinhoff
Christian Steinhoff
Senior Vice President, People Business Services and HR Transformation
The Adecco Group
Liezel Rautenbach
Liezel Rautenbach
Global Process Owner - Order to Cash
Lonza
Rafał Gajda
Rafał Gajda
Vice President Financial Services, Global Head of LGBS Finance and Delivery
Lufthansa Global Business Services
Eligiusz Pach
Eligiusz Pach
Head of Process Managers, Procure to Pay
Lufthansa Global Business Services
Timea Radics
Timea Radics
Head of BSC
Trivium Packaging
Sandeep Kulkarni
Sandeep Kulkarni
SVP and Head of Worley Enterprise Services
Worley
Christophe Boden,
Christophe Boden,
Vice President of Shared Services and Continuous Improvement
Imerys
Hanna Surkont
Hanna Surkont
Global PMO Leader
3M
Ana Ferrari
Ana Ferrari
Director Global Process Order to Cash
adidas
Vineet Dwivedi
Vineet Dwivedi
Global Head - Alcon Global Services & Head AGS India
Alcon
Fatih Ozturk
Fatih Ozturk
Head of GBS Center Wroclaw, Managing Director
Boehringer Ingelheim Business Services
David Böhm
David Böhm
Head of Business Services Europe
Knorr-Bremse Business Services Europe
Sergio Oliveira
Sergio Oliveira
Global Business Services Excellence & Automation Leader
Philips
Marcel Baalhuis
Marcel Baalhuis
Head of Global Business Services (GBS)
Agfa
Jarek Rusek
Jarek Rusek
Head of Global Business Services Krakow
ABB
Nick Ward-Hunt
Nick Ward-Hunt
Vice President, Head of Finance Shared Services
PPD
Hans Kristian Lange
Hans Kristian Lange
VP Global People Experience
Statkraft
Vincent Faramaz
Vincent Faramaz
Director of Business and Partnership Management
TikTok
Philipp Mischke
Philipp Mischke
Global Head of GBS+ Digital Transformation
Henkel
Simona Stavrositu
Simona Stavrositu
Director Corporate & Business Services
Michelin
Stefan Alexander Schmid
Stefan Alexander Schmid
Chief Customer Officer
Allianz Services
Stephane Alby
Stephane Alby
Group VP of Global Business Services
Kerry Group
Fausto Brembilla
Fausto Brembilla
Senior Vice President, Global Head HR Service Delivery
SAP
Ricardo Henriques
Ricardo Henriques
Business Automation for the Future of Work Director
Catolica University
Wojciech Tatys
Wojciech Tatys
Global Business Excellence & Transformation Director
Warner Bros. Discovery
Mira Viswanathan
Mira Viswanathan
GBS & Finance Transformation Programme Office Director
Imperial Brands PLC
Max Jouan
Max Jouan
Vice President, Head of GBS
Danish Crown
Li Wallin
Li Wallin
Head, Employee Life Cycle Services, Global Business Services
Stora Enso
Nadia Hutchinson
Nadia Hutchinson
Global Director HR Operations,
Cabot Corporation
Phil Gillingham
Phil Gillingham
General Manager, HR Service Delivery
Microsoft
Craig Foster
Craig Foster
Global HR Operations Manager
Microsoft
Nathan Moores
Nathan Moores
Shared Services Strategy Director
Cabinet Office
John O'Shea
John O'Shea
Global Business Services (GBS) General Manager
Solvay
Andrea Schaffell
Andrea Schaffell
Director Shared Services
Equans
Sebastian Schweitzer
Sebastian Schweitzer
Head of Process Management
Fresenius Kabi
Pedro López
Pedro López
Global Head of Sandoz Competency Centres
Sandoz
Salvatore Russo
Salvatore Russo
GBS Strategy Director
AstraZeneca
Shak Akhtar
Shak Akhtar
General Manager, Finance Automation
Redwood
Satish Nair
Satish Nair
Senior Vice President and Head of Client Partnership
Infosys BPM
Jison John
Jison John
Chief Delivery Officer for Allianz Services in India, Mauritius, and Morocco, MD and CEO of
Allianz Services India
Alina Dumitriu
Alina Dumitriu
Chief People Officer
Allianz Services
Andreas Mayer
Andreas Mayer
COO Global Human Resources / Head of Global People Services
ING
Andras Kohl
Andras Kohl
Head of Finance Business Services - Central Europe
Tesco
Emma Beaumont
Emma Beaumont
Head of GBS Change Management, Engagement & Communications
Japan Tobacco International
Diederick Badon Ghijben
Diederick Badon Ghijben
Industry Principal
Celonis
Zach Low
Zach Low
Senior VP of Sales
Rossum
Jan Pieter Janssen
Jan Pieter Janssen
VP Business Development
Alight Solutions
Killian McCarthy
Killian McCarthy
VP Sales Europe
SoftCo
Julien Chatagny
Julien Chatagny
Head Customer Service, GBS
Swiss Re
Bas Zwart
Bas Zwart
Global Head Change Management, Communications & Training, Global Services
Johnson & Johnson
Rolf Lux
Rolf Lux
Head of Strategy and Operations, Global Business Solutions
Swiss Re
Gillian Barton
Gillian Barton
Vice President, HR Transformation
Otis Worldwide
Priyambhu Arya
Priyambhu Arya
CEO
ArcelorMittal Business Center of Excellence
Sebastian Frey
Sebastian Frey
Managing Director
Kärcher Global Services
Patrick Franchinard
Patrick Franchinard
Vice President - Business Services
Air Liquide
Maria Janosikova
Maria Janosikova
Enterprise IA Program Change Management Lead
Johnson & Johnson
Mohit Bhatia
Mohit Bhatia
SVP and Head of GSC
Maersk
Ana Martins
Ana Martins
Head of GBS
Syensqo
Bill Jolly
Bill Jolly
SVP Global Business Services (GBS)
Bayer
Carol Roncagliolo
Carol Roncagliolo
Head of Global Processes, Global Business Services
Kraft Heinz
Carlos Guimaraes
Carlos Guimaraes
VP GBS Operations
adidas
Maria Salvatore
Maria Salvatore
Transformation Director
PEPCO Group
Michael Van Der Ploeg
Michael Van Der Ploeg
Vice President Global Business Services and Corporate Controller
Amway
Fernando Nunes
Fernando Nunes
Intelligent Automation Product Owner and Senior Process Automation Architect
MAN Energy Solutions
Ioana Botezatu
Ioana Botezatu
Head of CSR
Societe Generale Global Solution Centre
Martin Ray
Martin Ray
Accounts Payable Manager
Superdry
Dr. Ulrich Erxleben
Dr. Ulrich Erxleben
Founcer & CEO
Hypatos
Namrata Relwani
Namrata Relwani
Head of Transformation & Process Excellence
Holcim GHBS
Janardhana Reddy
Janardhana Reddy
Head of Procure to Pay (P2P)
Holcim GHBS
Nikola Kisidayova
Nikola Kisidayova
Head of RPA Centre of Excellence
Holcim GHBS
Lucía Ferreiro Martínez
Lucía Ferreiro Martínez
Senior Customer Success Manager
Hypatos
Ondrej Beranek
Ondrej Beranek
Executive Director
Veolia Support Services
Ashok Pai
Ashok Pai
Senior Vice President & Global Head Enterprise Cognitive Business Operations
TCS
Bob Booth
Bob Booth
Head of Strategy Enablement
Basware

European SSON Advisory Panel


Caroline Basyn
Caroline Basyn
Chief Digital and Information Officer
The Adecco Group
Kamila Grembowicz
Kamila Grembowicz
Head GBS Delivery Excellence and Transition
JTI
Chris Gunning
Chris Gunning
Head of Service Enablement, Global Finance Operations
Nielsen IQ
Sumit Mitra
Sumit Mitra
Chief Executive Officer
TESCO Global Business Services
Steve Rudderham
Steve Rudderham
Head of Global Business Services
Carrier
Jay Desai
Jay Desai
Vice President, Global Business Services
JTI
Niklas Oldiges
Niklas Oldiges
Finance & GBS Practice Lead Partner Europe West
EY
Maria Saggese
Maria Saggese
GBS Lead Partner Global & EMEIA
EY
Dr. Frank Schüler
Dr. Frank Schüler
Managing Director Global Service Center
DHL Global Forwarding
Michael van der Steen
Michael van der Steen
Former VP Plan to Invoice and Strategy
adidas

SSOW Impact Awards Judges


Chris Gunning
Chris Gunning
Global Finance Transformation
Nielsen IQ
Phil Priest
Phil Priest
SVP, GBS
IFF
Joanne Griffin
Joanne Griffin
Founder & CEO
AdaptIQ
Fraser Kirk
Fraser Kirk
VP HR Transformation & Systems
GKN Automotive
Kamila Grembowicz
Kamila Grembowicz
Head GBS Delivery Excellence and Transition
JTI
Sarunas Suipis
Sarunas Suipis
MD & EVP
Citco Fund Services Lithuania
Lafras Moolman
Lafras Moolman
Director Finance Transformation
CRH – Tarmac
Deborah Kops
Deborah Kops
Founder
Sourcing Change
Sameer Jalundhwala
Sameer Jalundhwala
SVP, GBS Operations & Outsourcing
NTT
Tony Saldanha
Tony Saldanha
President
Inixia
Leigh Nicholson
Leigh Nicholson
Strategy and Program Delivery Solutions Lead, Takeda Business Solutions (TBS)
Takeda
Bobby Abraham
Bobby Abraham
Former Global VP – Finance Architecture, Change & Transformation (FACT)
AstraZeneca