13 - 16 May, 2019 | Lisbon, Portugal

Agenda Day 4

9:00 am - 3:40 pm SSON Road Trip

VISIT 3 OF PORTUGAL’S LEADING SHARED SERVICE CENTRES, AND GO HOME WITH SOLID TAKE-AWAYS ON HOW TO IMPROVE YOUR CENTRE!


Full day site tours include a tour of THREE ‘Best in Class’ Shared and Business Service Centres, transport between the venues plus a networking lunch or dinner. 

Site tours range from 1.5-2.5 hours at each site and include:
•Corporate Presentation
•Shared Service Presentation
•Challenges and Q&A
•Walking tour of the operating premises
•Refreshment (for great networking opportunities)

Benefits of attending:
•Understand the operational ins and outs of running a ‘best in class’ Shared Services Centre
•A first-hand look at how companies operating in this space use innovative methods to create company culture,
•attracting and retaining millennial staff 
•Acquire first-hand knowledge by speaking to those who head up the operational SSCs
•Share your thoughts and questions about the technological solutions and their practical ROI
•Network with SSC professionals from across Europe in a more relaxed setting following the conference


You will be visiting:

Grünenthal Financial Services: The Role of Company Culture in the Success of an Organisation

Grünenthal is a multinational pharmaceutical company, specialized in the area of pain and women health, with affiliates in Europe, Latin America and United States of America, as well as a commercial presence in more than 155 countries.

In 2016, the group decided to centralize its accounting and financial operations. Taking into account the relative weight of the group’s business in both Europe and Latin America besides Germany, Portugal was the chosen destination since it served in perfection the role of bridge, linking the operations in Europe to the other side of the Atlantic, both in cultural and linguistic terms.
Grünenthal Financial Services, and its sister company in Portugal, were awarded, by the Great Place to Work Institute, as one of the 25 Best Places to Work, in Portugal in 2018.

As part of the tour, participants will have the opportunity to:
·         Learn more about the engagement initiatives in place that make us one of the 25 Best Places to Work, in Portugal in 2018.
·         Hear firsthand insights from our employees about the company culture of Workiness.
·         Experience our vibrant workplace.


Santander Global Operations – Agile, Collaborative Service, and Continuous Efficiency

Santander Global Operations is a company within the Santander Group that manages all operations conducted by its Banks and Financial Institutions. 
 
In December 2012 SGO decided to launch the Data Quality Global Center in Portugal, providing Global Reconciliation Services across all the financial products and Global Data Analysis directly from Portugal. We work as an extension of our mother DQGC area in Madrid, working side-by-side, despite the 632km distance between both sites. We are continuously sharing best practices and creating inventive ecosystems, to drive excellence in relation to our customers in Portugal, Spain, Brasil, USA and UK. 
As part of the tour, participants will have the opportunity to:
 
-Witness first-hand the experience of a multicultural environment in a Corporate Area, providing Global Services on a daily basis;
-Learn more about our Methods: Agile, Customer Experience and Continuous Efficiency;
-Experience our workplace atmosphere.