14-17 May, 2018 | Lisbon, Portugal

Agenda Day 3

8:20 am - 8:40 am Cofee and registration

8:40 am - 8:45 am SSON Opening Remarks

8:45 am - 8:50 am Chairman' s Opening Day Three

8:50 am - 9:20 am Future Services – Will Blockchain be the next big thing, and when will it take off?

A few years ago it was RPA and cognitive that was being hailed as the next big thing for SSCs, but will 2018 be the year that Blockchain steps into the limelight? Largely explored so far within the realm of Financial Services, but with the potential to completely revolutionalise the way in which payments will be processed in a SSC environment, join is for a futuristic panel discussion about the possibilities of this new technology

9:20 am - 9:50 am To what extent do Geo-political factors impact upon GBS strategies?


Brexit, Trump, the rise of Far-Right political parties throughout Europe, domestic and international terrorism and Catalonian independence are a few examples of political and economic instabilities that are shaping European policy. What are the implications for GBS and SSC set up? For organisations with operations in tumultuous regions, how can they plan and adequately resource their centres and minimise risk to their businesses?

9:50 am - 10:25 am Revolution, Not Evolution – SSC Transformations


It doesn’t matter where you are on your journey; we all know that the essence of BAU within Shared or Business Services is a complete misnomer. If you aren’t continuously building upon
your offering, searching for additional ways to revolutionalise your services, you are going backwards relative to your competition – who will be moving faster than ever!
In this keynote address, delegates will discover about how a multinational organisation from a traditionally non-process driven industry have embarked upon an exciting and innovative transformation journey, putting structures in place that will allow them to be agile and proactive to changing business needs.