13 - 16 May, 2019 | Lisbon, Portugal
Agenda Day 2
7:30 am - 7:50 am Coffee& Registration
7:50 am - 8:00 am Chairman's Opening Day Two
8:00 am - 8:50 am Back Office” to “One Office”, How Mars Global Services is Pole-Vaulting to MaturityAngela Mangiapane - President, Mars Global Services, Mars Inc
8:30 am - 9:00 am Plug & Play Robotics, Enabling Key Delivery for a Forward-Looking Business Services Organsiation
9:00 am - 9:30 am Digitalising Outsourcing Transformation – The Future of the Industry
9:30 am - 10:00 am “Intelligently Automating at Scale – Have we Reached a “Tipping Point?”
10:40 am - 11:15 am DEMO DRIVE
10:55 am - 11:25 am Morning Coffee and Networking
IDG A11:20 am - 1:30 pm SSC Starter Pack– Setting up from scratch to deliver maximum business value
IDG B11:25 am - 1:35 pm Blockchain & Business Services – A Discussion on Future Application & Innovation
IDG C11:25 am - 1:35 pm Change Management – Cope with Transformation Execution Challenges & Drive Through Your Agenda
IDG D11:25 am - 1:35 pm Automating your Human Resources Service – Establishing Harmony between Bots & People
IDG E11:25 am - 1:35 pm Expanding the Scope of Business Services
IDG F11:25 am - 1:35 pm Finance Process Automation in Business Services –Where to start?
IDG G11:25 am - 1:35 pm RPA Is One Part Of The Puzzle Of Digitalisation – What Are The Others?
IDG H11:25 am - 1:35 pm Hire-to-Retire Process Excellence
IDG I11:25 am - 1:35 pm Global Service, Global Problem? How important a factor are global issues on Business Services
IDG J11:25 am - 1:35 pm Order-to-Cash Process Excellence
IDG K11:25 am - 1:35 pm Procure-to-Pay Process Excellence
IDG L11:25 am - 1:35 pm Record-to-Report Process Excellence
- Successfully deploying your most
important asset – your people
- Values to live and work by – instilling rituals
in the heart of your SSC
- Creating a sustainable, bottom up
approach to drive engagement levels of
IDG M11:25 am - 1:35 pm On the journey to GBS, ensuring your move to global doesn’t cause a world of problems
IDG N11:25 am - 1:35 pm Automation vs Roboticisation…knowing what form of “digital” will best enhance your operations
IDG O11:25 am - 1:35 pm Onboarding process transformation – why getting the process right from the start will lead to an engaged & loyal workforce
IDG P11:25 am - 1:35 pm Creating a Culture of Continuous Improvement & Constant Value Add
IDG Q11:25 am - 1:35 pm Artificial Intelligence in Business Services… Re-imagining the boundaries
IDG R11:25 am - 1:35 pm Customer Centric Service – Manage & Delight Your Customer
IDG S11:25 am - 1:35 pm Workplace Discussions – Creating Exceptional, Inspirational Places of Work to Drive Productivity
IDG T11:25 am - 1:35 pm Outsourced Service – How to get the most out of your hybrid model
IDG U11:25 am - 1:35 pm Intelligent Automation for 2020 & Beyond
IDG V11:25 am - 1:35 pm Digital Talent, Future Workforce Trends Jim MacDougall - Director, Global HR Services, Amazon
IDG W11:25 am - 1:35 pm Owning your 2.0 Process Transformation
IDG X11:25 am - 1:35 pm Adding Value in the HR GBS of the Future – From Set-Up to Data, Bots, & Talent Acquisition
IDG Y11:25 am - 1:35 pm Transformation Challenges – When “Going Global” isn’t going to plan
IDG Z11:25 am - 1:35 pm What is the Optimum level of Attrition Within Business Services?
1:35 pm - 2:40 pm Networking Lunch
Finance Innovations2:40 pm - 3:10 pm Creating a “SWAT” Team for Finance Innovation
HR Tranformation2:40 pm - 3:10 pm Setting the Foundation for HR Innovation – People Remain Key
Multi- Functional Excellence2:40 pm - 3:10 pm Designing, Framing & Scaling your Robotics Centre of Excellence
Intelligent Automation - Hosted by Automation Anywhere2:40 pm - 3:10 pm RPA 101 – Advancing at Scale
Developing Business Services2:40 pm - 3:10 pm Expanding the Scope of Business Services – Looking Outside of the “Traditional Functions” to design “What’s next?”
Finance Innovators Summit3:15 pm - 3:40 pm Interactive Panel Session Leading Finance – Becoming a Strategic Business Partner
HR Transformation Summit3:15 pm - 3:40 pm Interactive Panel Session HR Transformation Panel Discussion – is automation now a prerequisite to success?
Multi-Functional Excellence Summit3:15 pm - 3:40 pm Interactive Panel Session: Breaking Down The Silo’s – Establishing A Culture Of Cross- Functional Collaboration within Business Services
Intelligent Automation Disruptors3:15 pm - 3:40 pm Interactive Panel Session Stepping beyond the Bots – Cognitive Learning within Business Services
Finance Innovators Summit3:50 pm - 4:20 pm RPA Adoption: Innovating the speed of business
No technological trend has ever disrupted
the SSC market as quickly and as
effectively as RPA.
In this session:
- Cut through the chatter and discover how approaching RPA in the right way will lead to benefit realisation.
- Learn which processes to automate first
HR Transformation Summit3:50 pm - 4:20 pm SSO and GDPR – How can HR leaders ensure compliance across multiple geographies?
The GDPR comes into effect this month,
and with it, all companies operating in
Europe need to evaluate their security
measures surrounding their personal data.
- What will be the impact of GDPR to SSCs servicing multiple geographies?
- How can HR leaders ensure compliance and that the personal data is safe?
- Centralised systems? The impact of GDPR on non-EU affiliates
Multi-Functional Excellence Summit3:50 pm - 4:20 pm Global Business Services – has the tide turned?
The benefits that can be realised from
adopting a GBS model have been
incredibly well documented; increased
visibility across your business operations,
the efficiencies that come with
standardized, global processes to name
However, this is not an easy transition
to make, with 45% of SSCs having only
partially implemented their models, and
4% who have attempted to adopt GBS but
have decided to switch back to a more
In this session, hear from four leaders, with
different views on the optimum target
operating model of the future...
Intelligent Automation Disruptors3:50 pm - 4:20 pm Stepping beyond the Bots – Cognitive Learning within Business Services
With separate budgets, access to vast amounts of data, and relatively few FTEs, SSCs offer the perfect microcosm for technological innovation. SSC FTEs are perfectly placed to be testers and adapters of new methods of working, which means they are perfectly placed to test new products. Nobody could have anticipated the impact of RPA on the SSC industry, but what about the next frontier of machine learning?
This session will delve into the role AI is currently playing in some pioneering SSC/GBS organisations, and will give real-life examples of how “machine-life” may be poised to step into knowledge-based work in the not too distant future….