14-17 May, 2018 | Lisbon, Portugal

About SSON

SSON-LogoAbout SSON and the Shared Services & Outsourcing Week

The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals, with over 85,000 members globally. We provide the roof under which key industry experts and organisations share their experience, knowledge and tools, and your practitioner peers connect with others all over the world, face to face and online.

SSON focuses on developing its members through providing training, tools, and networking opportunities. Our staff members work from international offices in New York, London, Singapore, Sydney, Johannesburg, Berlin, Brazil and Dubai to research current trends and developments in shared services.

For more information on SSON and how to become a member visit: www.ssonetwork.com.


SSO Pro: Shared Services & Outsourcing Professional Training

"I’ve applied some of the learnings from this excellent course to cost-saving business initiatives we’ve implemented (largely related to better procurement and more active management of telecommunications devices). As a result, to date, our savings are around $400,000 per annum."
-SSO Pro Graduate

Does your Shared Services team have the skills, knowledge and pragmatic experience to generate better results?

Take advantage of strategic knowledge and pragmatic experience, hard-won from years of frontline work in captive shared services and outsourced environments, by our impressive line up of senior course leaders and enrol for the SSO Pro course today.

What is SSOPro?

The Shared Services Outsourcing Professional Course (SSOPro) fills a much needed gap in the skill level of the current shared services talent pool. Given the trend of staff entering shared services from what is generally a purely functional background, many are finding themselves not well-equipped to provide the value-adding, customer-centric services required by today’s ever more savvy business customers.

In designing this program, SSON has researched skill requirements and core competencies across a range of functions and industries. We have taken advice from some of the leading practitioners in the global marketplace, and are delighted to offer a comprehensive, monitored online program.

What does SSOPro cover?

10 competency and skill areas:

  • Benchmarking
  • Change Management
  • Project Management
  • Financial Acumen
  • Risk Management
  • Contracting & Negotiation
  • Talent Management
  • Quality Management
  • Governance & Compliance
  • Customer and Stakeholder Service

Who Should Participate?

SSO Pro covers the full spectrum of competencies and skills, from practitioners to senior executives, covering all levels of experience.

"Online learning has always been attractive to me because I can continue my education without the commitment of having to be somewhere at a specific time. This program allows me to learn in the evenings and on the weekends, outside of working hours, but still allows me to collaborate with others through online discussion and scheduled conference calls."
- Anne Utendorf, Global Contracting Manager, Microsoft

Previous students come from leading organizations such as:


For further information on the course and/or book a live demonstration please contact enquire@ssonetwork.com or call 44 (0)20 7368 9300.

Shared Services & Outsourcing Around the World

The Shared Services & Outsourcing conference series is well-known around the world, with events taking place in the UK, Australia, Singapore and the United States.

Across the board, these events offer the same high-quality content, top industry experts on the speaker faculty, and key decision-makers in the audience.  However, each event has its own personality, catering to the region in which it takes place, and dealing with challenges that can be unique to that region.

If you have a colleague in an international office, please refer them to this calendar of events and find out where the nearest Shared Services & Outsourcing conference is taking place!