Redefining Business Services for the Smart and Automated Business Environment

With sleek end-to-end processes, digital transformation and business critical insight defining today's business strategies, many shared services leaders find themselves rapidly moving into uncharted territory. 

Although challenging, the smart and automated business environment provides immense opportunities for shared services that have a plan and know how to manage that transformation.

SS&O Week Europe 2017 is where you will discover new ideas, trends and technologies that will transform your shared services centre while keeping an eye on the fundamentals that have built Shared Services into the multi billion-dollar industry it is today!

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Practitioner Accounts






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Key Topics To Be Addressed in 2017 Include:

Transitioning from a transactional to value-adding shared service centre

Deploying Automation and Robotics to increase productivity and eliminate errors

Using PEX and creating a continuous improvement culture to continue to achieve marginal gains and productivity improvements

Creating a GBS and Global Process Owner Model to take advantage of global standardization, economies of scale and creating a truly advanced SSC

Leadership: Developing your leadership skills to lead your team through change!

Accelerating change, leapfrogging forward in the SSC journey

Top Reasons to Attend

Discover Inspiring Leadership

Discover Inspiring Leadership

With over 75% new speakers from Shared Services and GBS all over the world, SSO Week Europe truly is the place to find out what’s cutting-edge within SSO

Completely Unbiased Advice

Completely Unbiased Advice

Starting last year SSOW is the only event in the market guaranteed to give you completely unbiased advice with our No Sales Pitches on Stage policy!

Forge New Connections

Forge New Connections

With over 600 attendees from blue-chip companies; our drinks receptions, awards night and speedy networking are the perfect place for you to connect with colleagues old and new

Tailored Advice just for you:

Tailored Advice just for you:

There are multiple small group or one-to-one sessions sprinkled throughout SSOW meaning that you can get expert advice on the exact problems your facing as part of your conference package

Celebrate Success!

Celebrate Success!

There's a lot to be proud of and the 2016 SS&O Week Excellence Awards is your chance to celebrate yours and your team achievements, which translated into benefits across the business, and through to your customers

Grow Your Business

Grow Your Business

SSO Week showcases some the most cutting edge technology and service providers in the SSO community, therefore it is THE place for SSCs to view and select potential tech investments.

Here's What Went Down in SS&O Week 2016!

Did You Know?


28% of the total practitioners attending SS&O Week consider Improved Skill Sets to be helping them deliver more “value adding” services


67% define value adding service based on its impact on a business unit’s output targets (strategic impact)


48% believe the key benefit to Global business services is Global process ownership


50% of attendees consider GBS has helped with change across processes/ implement technologies more easily


The key priority of 58% of the attendees in Dublin is providing more Business intelligence in support of customers requirements


68% of the audience believe they are on the “Beginners knowledge” stage with regards to Robotics Process Automation

Sponsors & Exhibitors
Media Partners