Digitally Empowered Service: Innovate, Transform, Deliver

Digitally empowered service is driving the fourth wave of business service optimisation. Long gone are the days of “labour arbitrage” and “back office cost savings” providing the basis of the industry.

The next generation of business services will be truly strategically valued and recognised parts of the business, a far cry from being relegated to “transactional, back-office” functions in far-flung locations, but a critical part of business-wide decision-making that impacts both the top and the bottom line.

Two strands will be at the heart of the Business Services Organisation of the future. Discover how SSOW 2019 is at the heart of this development.

Meet your 2019 expert SSOW speaker panel

Bobby Abraham

Vice President Finance Transformation
AstraZeneca

Caroline Basyn

Global Chief Information Officer and Global Business Services Officer
Mondelez Business Services

Angela Mangiapane

President, Mars Global Services
Mars Inc

Clara Durodié

Ai Technology Strategist
and Big Ideas Speaker

Sandy Khanna

Managing Director, Group Business Services
BT

Suzanne Ryder

Vice President Finance Operations
Pearson

Alexander von Thielmann

Senior Vice President Shared Services
Siemens

Maciej Piwowarczyk

Vice President Business Services
Discovery

Wendy Allardes

Senior Director, HR Operations
Thermo Fisher

Teresa Michelena

Director Global Business Services Center HR, Europe
Mastercard

Sandeep Kulkarni

Global Shared Services Consultant Director
Jaguar Land Rover

Your Industry’s #1 Event

 

600+

Attendees

 

165+

Practitioner Accounts

 

90+

Speakers

 

3:1

End User/ Sponsor Ratio


The hottest topics to be discussed at SSOW 2019

How to deliver complex business change – creating GBS organisations which drive leadership and value

How to rethink value creation through business transformation to stay ahead of the speed of change  

Workforce and workplace transformation – establishing strategies for generation Y, Z, and beyond

Enhanced functional activity, with more HR and Finance topics than ever before! 

Creating award-winning service – join us for our SSOW Impact Awards!

People-enabled change - putting the customer at the heart of your operational strategy

Venue & Accommodation

13 - 16 May, 2019
The Estoril Congress Center, Portugal

Venue

Shared Services & Outsourcing Week in Pictures.

Sponsors & Exhibitors
Media Partners