Accomplish Customer Excellence through Digital Transformation and Next-Generation Talent Development

Since its inception over three decades ago, the Shared Services and Outsourcing industries have transformed, drastically. Whilst there is a wealth of information offering advice on the arduous and lengthy maturity journey of a shared service centre – It is time we updated the rulebook!

The days of Shared Service Centres acting as a cost centre are long-gone. Multi-tower Business Service Centres of tomorrow will be responsible for enabling business-critical decision making, and for providing advanced and valued services to their organisations. Wherever you are on your journey, you cannot afford to be left behind.

The 18th Annual Shared Services & Outsourcing Week Europe 2018 is where you will discover new ideas, trends and technologies that will keep you ahead of the game, transform your shared services centre and build on the fundamentals that have shaped Shared Services into the multi billion-dollar industry it is today.

Look no further, join the largest SS&O gathering in beautiful Lisbon this May!

The 2018 Expert Speaker Panel Is Joined By Europe's Leading Experts

Nigel Coffey

Vice President - Head of EU GBS
Shire Pharmaceuticals

Orla Weare

Senior Manager, Operational Excellence, HR Services

AJ Wijesinghe

Chief Global Business Services Officer
JLL | Business Services

David Lawrence

Head of Cash Operations
Standard Bank

Christophe Mac Garry

Directeur de la transformation Finance

Muhammad A. Samad

Director Strategy and Digitalisation
Volvo Car Group

Carlos Norte

Accounting Manager at R2R Department
EDP Valor

Neeti Mehta

Co-founder and Vice President of Brand and Culture
Automation Anywhere

Guy Kirkwood

Chief Evangelist

Albert Peynsaert

Vice President Global Business Development
APEX Analytix

Shak Akhtar

Global SVP Robotic Solutions

Kapil Jain

SVP and Global Head of Sales and Enterprise Capability.
Infosys BPM

Josh May

Senior Solution Consultant

Iain Wadie


1 Ticket, 20 Experiences!

Your Industry’s #1 Event






Practitioner Accounts






End User/ Sponsor Ratio

Key Topics To Be Addressed in 2018 Include

Transitioning from a transactional to value-adding shared service centre

Deploying Automation and Robotics to increase productivity and eliminate errors

Using PEX and creating a continuous improvement culture to continue to achieve marginal gains and productivity improvements

Creating a GBS and Global Process Owner Model to take advantage of global standardization, economies of scale and creating a truly advanced SSC

Leadership: Developing your leadership skills to lead your team through change!

Accelerating change, leapfrogging forward in the SSC journey

Venue & Accommodation

14 -17 May, 2018
The Estoril Congress Center, Portugal

Register Now

Here's What Went Down at #SSOW 2017

Sponsors & Exhibitors
Media Partners