Digitally Empowered Service: Innovate, Transform, Deliver
Digitally empowered service is driving the fourth wave of business service optimisation. Long gone are the days of “labour arbitrage” and “back office cost savings” providing the basis of the industry.
The next generation of business services will be truly strategically valued and recognised parts of the business, no longer relegated to “transactional, back-office” functions in far-flung locations, but a critical part of business-wide decision-making that impacts both the top and the bottom line.
The Annual European Shared Services & Outsourcing Week is where you will discover new ideas, trends and technologies that will keep you ahead of the game, transform your shared services centre and build on the fundamentals that have shaped Shared Services into the multi billion-dollar industry it is today. Join us to create your SSO of tomorrow, today.
Meet your 2019 expert SSOW speaker panel
Alexander von Thielmann
Senior Vice President Shared Services
Global Chief Information Officer and Global Business Services Officer
Mondelez Business Services
President, Mars Global Services
Vice President Finance Transformation
Head of Global Business Services
Managing Director, Group Business Services
Vice President Finance Operations
Ellen van Essen
Global Head Vodafone Shared Services
Vice President Business Services
Senior Director, HR Operations
Director Global Business Services Center HR, Europe
Global Shared Services Consultant Director
Jaguar Land Rover
1 Ticket, 20 Experiences!
Go Exploring! Discover in the sun-drenched streets of Lisbon, three state-of-the-art SSCs, and return home with solid take-aways on how to improve your centre! For the first time, SSOW brings you a full day of site tours, showcasing a range of SSCs, GBS, and centres of excellence. The day will start at 08:00, where you will be picked up by bus at the conference centre, and taken on your multifunctional SSC adventure. Seats are limited, so book now!
In this session, interact with our solution providers and watch them showcase their innovative solutions with live demonstration drives. Get answers for how much of an impact can new technology have on your business, how quickly can it be implemented, and critically, how soon will you see your ROI?
Problem Solver Case Studies
Attend targeted case studies which will help you to find a solution to a common SSC problem. Engage with your speaker’s story, offer advice, and help them to find a solution to their problem. Present your conclusions to the audience and walk away with a list of new approaches to complex issues.
“Ask the Experts” Panel Sessions
Interactivity is the name of the game! This is not your average panel discussion, in this session, contributions are a must. Get the conversation flowing as you come armed with questions for our expert-level panel speakers.
Process Excellence Corner
In this part of the exhibition space, meet with your contemporaries and discuss your PEX strategy – what do you need to be doing to stay ahead of the curve? Here is your break-out space to meet with other GPOs, in order to help trouble-shoot and network.
There are some issues that simply can’t be solved in a 30 minute session. In our Deep-dive workshops, apply your knowledge in a classroom environment, with two hour immersive learning experiences to enable you to truly tackle your key issues. Leave the room feeling like an expert, equipped with new strategies and innovative solutions to your issues.
Interactive Discussion Groups
The perfect forum to collaborate with your peers on your most pressing issues. Tailor your experience and sign up to these small, capped roundtables, and discuss your problems with leaders who are facing the same challenges as you. Contribute to the debate, and leave your IDG armed with new insights and ideas.
Tired of the same old sales pitches? Wouldn’t it be more helpful to actually hear from an End User customers about the realities of solution implementation? In this new and innovative hot-seating session, talk to implementers who have already been through it all, and who are now realising the results…
Secure your front-row seat in the auditorium as we host our “presidential debates” sessions, which tackle the key issues in the SSC and GBS space. Who will get your vote?
Spotlight on Leadership
In these limited masterclass sessions, hone and develop the leadership skills of you and your team. In this ever-changing landscape, adaptability is key. This session will ensure your ongoing professional and personal development, and will prepare you for the challenges of the future…
In our invitation-only break-out space, designed specifically for Global Leaders, collaborate with your peers and formulate a strategy to leverage on the innovation, know-how, and insights from the collective brainpower in the boardroom.
Robots may be on the rise, but humans are, and will remain, your most important asset. In our HR Innovations session, develop the essential skills you will need to empower your workers and to join forces with your peers to evolve your HR approach.
There ain’t no party like a SSOW party…and we are going to be making the most of this year’s fantastic beach-side location. As the sun sets, let your hair down, enjoy delicious cocktails and canapes and network with your new contacts. Some say this is the time you will learn the most!
Future of Finance
Push the boundary of innovation and create explosive business value through transforming your Finance function in our Future of Finance sessions. Explore the changing VP of finance, digital transformation, and finance process excellence, and leave with real life examples of how to impact your bottom line.
Interactive Benchmarking powered by SSON Analytics
Where does your SSC lie in comparison to its counterparts? Benchmark yourself against other SSCs in your industry or region, and construct a strategy to get your operations to the top!
At SSOW, we like to reward you for excellence and to recognise the leaders and teams that are truly innovating the SSC World. Our awards are judged by a panel of industry experts, who understand first-hand the challenges and opportunities associated with SSC transformations. Will you be recognised this year?
Hear from SSOW’s keynote presenters; true industry influencers within the world of Shared and Business Services who are at the cutting edge of business innovation. Be inspired by their pioneering approaches and leadership!
Sometimes, you need to take a break from the high-level content and networking and have a bit of a relax! In our gamification zone, find activities such as morning yoga, free massages, and Mario-carts – who will get the top score?
Wanting to pick that last speaker’s brains over the methods they adopted in their Customer excellence transformation? Or wanting to meet someone from the app? Head to our networking centre, grab a coffee and have that one-on-one conversation.
SSON has gone digital! This year, our app is more interactive than ever before. Arrange meet-ups, take part in live polling, ask our panellists questions in real time, the list is endless. A great opportunity to meet and engage with more of your fellow delegates than ever before!
Your Industry’s #1 Event
End User/ Sponsor Ratio
The hottest topics discussed at SSOW 2019
Transitioning from a transactional to value-adding shared service centre
Deploying Automation and Robotics to increase productivity and eliminate errors
Using PEX and creating a continuous improvement culture to continue to achieve marginal gains and productivity improvements