Europe’s premier Shared Services & Outsourcing Conference

It was an absolute pleasure to have the entire European Shared Services & Outsourcing community join us at SS&O Week Europe this year in Dublin . We really hope that you enjoyed it as much as the SSO Network team did!

Looking to the future, we are now in the throws of completing the European SS&O Week agenda in 2017, which will run in Manchester - if you would like to speak, attend, or recommend a colleague in Europe to get involved then please do let us know today.

Thank you once again for joining us and making it such a great success - We hope to see you back next year!

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Here's What Went Down in SS&O Week 2016!

Did You Know?


28% of the total practitioners attending SS&O Week consider Improved Skill Sets to be helping them deliver more “value adding” services


67% define value adding service based on its impact on a business unit’s output targets (strategic impact)


48% believe the key benefit to Global business services is Global process ownership


50% of attendees consider GBS has helped with change across processes/ implement technologies more easily


The key priority of 58% of the attendees in Dublin is providing more Business intelligence in support of customers requirements


68% of the audience believe they are on the “Beginners knowledge” stage with regards to Robotics Process Automation

Featured Speakers

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Key Topics To Be Addressed in 2017 Include:

Interactive Sessions


Whether you’re a multi-tower GBS or single function shared service centre over 40% of SSC’s state their no1 priority as improving business performance and driving value!

Real Situation Analysis

Utilising the full force of your data!

With 48% of SSCs already using data analytics to drive process excellence, we demonstrate how you can add serious value back to the business through data analytics, business intelligence, master data management and visualization

ISO Technical Committee

Deploying Robotics and Automation

to increase productivity and compliance is a key concern as over 30% of SSC and GBS leaders stated that process automation was no1 on their list of technology priorities

Reduce Costs and Improve Quality

Creating a GBS and Global Process Owner Model

to take advantage of global standardisation, economies of scale and creating a truly advanced SSC

Networking Opportunities

Driving Talent for the new SSC

Now service excellence (42%) and data analytics (18%) are emerging as the key skills SSC professionals need to succeed




Practitioner Accounts





End User/Sponsor Ratio

Top Reasons to Attend

Discover Inspiring Leadership

Discover Inspiring Leadership

With over 75% new speakers from Shared Services and GBS all over the world, SSO Week Europe truly is the place to find out what’s cutting-edge within SSO

Completely Unbiased Advice

Completely Unbiased Advice

Starting last year SSOW is the only event in the market guaranteed to give you completely unbiased advice with our No Sales Pitches on Stage policy!

Forge New Connections

Forge New Connections

With over 600 attendees from blue-chip companies; our drinks receptions, awards night and speedy networking are the perfect place for you to connect with colleagues old and new

Tailored Advice just for you:

Tailored Advice just for you:

There are multiple small group or one-to-one sessions sprinkled throughout SSOW meaning that you can get expert advice on the exact problems your facing as part of your conference package

Celebrate Success!

Celebrate Success!

There's a lot to be proud of and the 2016 SS&O Week Excellence Awards is your chance to celebrate yours and your team achievements, which translated into benefits across the business, and through to your customers

Grow Your Business

Grow Your Business

SSO Week showcases some the most cutting edge technology and service providers in the SSO community, therefore it is THE place for SSCs to view and select potential tech investments.

Sponsors & Exhibitors
Media Partners