Accomplish Customer Excellence through Digital Transformation and Next-Generation Talent Development

Since its inception over three decades ago, the Shared Services and Outsourcing industries have transformed, drastically. Whilst there is a wealth of information offering advice on the arduous and lengthy maturity journey of a shared service centre – It is time we updated the rulebook!

The days of Shared Service Centres acting as a cost centre are long-gone. Multi-tower Business Service Centres of tomorrow will be responsible for enabling business-critical decision making, and for providing advanced and valued services to their organisations. Wherever you are on your journey, you cannot afford to be left behind.

The 18th Annual Shared Services & Outsourcing Week Europe 2018 is where you will discover new ideas, trends and technologies that will keep you ahead of the game, transform your shared services centre and build on the fundamentals that have shaped Shared Services into the multi billion-dollar industry it is today.

Look no further, join the largest SS&O gathering in beautiful Lisbon this May!

The 2018 Expert Speaker Panel Is Joined By Europe's Leading Experts

Caroline Basyn

Senior Vice President, Global Business Services Leader


James Bruce

EVP Unilver Global Business Services


Maria Salvatore

Shared Services Programme Director

NBC Universal

Stephen Caulfield

Vice President Dell EMC Global Services & GM Dell Bratislava

Dell EMC

Stephen Sutcliffe

Director of Finance & Accounting

NHS Shared Business Services

Susana Hilario Alves

Head of Process Excellence HR Global Operations


Fred Stierlin

Vice President Shared Services


Michal Gryglewski

Head of GBS Europe

Sony Pictures

Holger Sigloch

Transition Leader Bose Global Business Services

Bose Global Business Services

Abigail De Rochemont

Head of Global Strategic Sourcing, Procurement

Wolters Kluwer

Jose Pedro Anacoreta

Strategic Project Management Director for HR and Data Protection


Maciej Piwowarczyk

Global Director F&A Shared Services

Discovery Communications

Geeta Malhorta

Vice President, Head of Global Business Services


Alf Franzoni

Shared Services Centre Director


Kim Leandersson

General Manager Shared Services

Tele 2

Nicolas Louit

Director of IT and Services, Europe. Global Leader for Business Process & Information Optimization

Proctor and Gamble

Angus Kidd

Manading Director - Head of Compliance & Regulatory Affairs Effectiveness a

Credit Suisse

Lars J Christophers

Global Busines Services Head of Operations


Katherine Heyward

Senior HR Director Global Business Services

Smith and Nephew

Morten Lillelund

Vice President of Business Services Operations (Shared Services)


Chris Wright

Global Business Services Director

SSP Group

T.J. Wolfe

Vice President Finance Shared Services and Transformation

Coca Cola

Alastair Collier

Head of Strategy, Solutions and Sustainability

Rob Bradford

Senior Vice President Global Business Services


Dave Hughes

Shared Services Director


Ekkehart von Roda

Senior Director Finance Transformation, Shared Services


Alex Frazer

Global Business Services Lead


Jamie Bull

Director of Accounting Shared Services


Ina Schreckenberger

Programme Stream Lead for Organisation and People


JC Schoeman

Director Finance Operations, International Bill to Cash


Isabel Duarte

Head of Global Financial Services, Lisbon

Grünenthal Group

Jennifer Sturch

Shared Service Centre Director


Bjorn Bergabo

General Manager - GE Global Operations

General Electric

Katerina Vranovska

Contact Centre Director

Johnson and Johnson

Julie Harbert

Senior Vice President, Head of GBS and Shared Services Transformation

Royal Philips

Bobby Abrahams

Managing Director & Chief of Transformation


1 Ticket, 20 Experiences!

Your Industry’s #1 Event






Practitioner Accounts






End User/ Sponsor Ratio

Key Topics To Be Addressed in 2018 Include

Transitioning from a transactional to value-adding shared service centre

Deploying Automation and Robotics to increase productivity and eliminate errors

Using PEX and creating a continuous improvement culture to continue to achieve marginal gains and productivity improvements

Creating a GBS and Global Process Owner Model to take advantage of global standardization, economies of scale and creating a truly advanced SSC

Leadership: Developing your leadership skills to lead your team through change!

Accelerating change, leapfrogging forward in the SSC journey

Venue & Accommodation

14 -17 May, 2018
The Estoril Congress Center, Portugal

Register Now

Here's What Went Down at #SSOW 2017

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