Accomplish Customer Excellence through Digital Transformation and Next-Generation Talent Development

The days of Shared Service Centres acting as a cost centre are long-gone. Multi-tower Business Service Centres of tomorrow will be responsible for enabling business-critical decision making, and for providing advanced and valued services to their organisations. Wherever you are on your journey, you cannot afford to be left behind.

The Annual European Shared Services & Outsourcing Week is where you will discover new ideas, trends and technologies that will keep you ahead of the game, transform your shared services centre and build on the fundamentals that have shaped Shared Services into the multi billion-dollar industry it is today.

If you missed the opportunity to join your peers in Lisbon this May, fret not! Join us at Europe's largest and favourite SS&O event taking place for a second time this year in September.

The 2018 Expert Speaker Panel

AJ Wijesinghe

Chief Global Business Services Officer
JLL | Business Services

Albert Peynsaert

Vice President Global Business Development
APEX Analytix

Carlos Norte

Accounting Manager at R2R Department
EDP Valor

Christophe MacGarry

Directeur de la transformation Finance

David Lawrence

Head of Cash Operations
Standard Bank

Guy Kirkwood

Chief Evangelist

Iain Wadie


Josh May

Senior Solution Consultant

Kapil Jain

SVP and Global Head of Sales and Enterprise Capability.
Infosys BPM

Muhammad A. Samad

Director Strategy and Digitalisation
Volvo Car Group

Nigel Coffey

Vice President - Head of EU GBS
Shire Pharmaceuticals

Orla Weare

Senior Manager, Operational Excellence, HR Services

1 Ticket, 20 Experiences!

Your Industry’s #1 Event






Practitioner Accounts






End User/ Sponsor Ratio

Key Topics To Be Addressed in 2018 Include

Transitioning from a transactional to value-adding shared service centre

Deploying Automation and Robotics to increase productivity and eliminate errors

Using PEX and creating a continuous improvement culture to continue to achieve marginal gains and productivity improvements

Creating a GBS and Global Process Owner Model to take advantage of global standardization, economies of scale and creating a truly advanced SSC

Leadership: Developing your leadership skills to lead your team through change!

Accelerating change, leapfrogging forward in the SSC journey

Venue & Accommodation

13 - 16 May, 2019
The Estoril Congress Center, Portugal

2019 Ticket Info

Here's What Went Down at #SSOW 2017

Shared Services & Outsourcing Week in Pictures.

Sponsors & Exhibitors
Media Partners