FAST-TRACK YOUR SERVICE STRATEGY:
Accomplish Customer Excellence through Digital Transformation and Next-Generation Talent Development
Since its inception over three decades ago, the Shared Services and Outsourcing industries have transformed, drastically. Whilst there is a wealth of information offering advice on the arduous and lengthy maturity journey of a shared service centre – It is time we updated the rulebook!
The days of Shared Service Centres acting as a cost centre are long-gone. Multi-tower Business Service Centres of tomorrow will be responsible for enabling business-critical decision making, and for providing advanced and valued services to their organisations. Wherever you are on your journey, you cannot afford to be left behind.
The 18th Annual Shared Services & Outsourcing Week Europe 2018 is where you will discover new ideas, trends and technologies that will keep you ahead of the game, transform your shared services centre and build on the fundamentals that have shaped Shared Services into the multi billion-dollar industry it is today.
Look no further, join the largest SS&O gathering in beautiful Lisbon this May!
The 2018 Expert Speaker Panel Is Joined By Europe's Leading Experts
Senior Vice President, Global Business Services Leader
EVP Unilver Global Business Services
Shared Services Programme Director
Vice President Dell EMC Global Services & GM Dell Bratislava
Director of Finance & Accounting
NHS Shared Business Services
Susana Hilario Alves
Head of Process Excellence HR Global Operations
Vice President Shared Services
Head of GBS Europe
Transition Leader Bose Global Business Services
Bose Global Business Services
Abigail De Rochemont
Head of Global Strategic Sourcing, Procurement
Jose Pedro Anacoreta
Strategic Project Management Director for HR and Data Protection
Global Director F&A Shared Services
Vice President, Head of Global Business Services
Shared Services Centre Director
General Manager Shared Services
Director of IT and Services, Europe. Global Leader for Business Process & Information Optimization
Proctor and Gamble
Manading Director - Head of Compliance & Regulatory Affairs Effectiveness a
Lars J Christophers
Global Busines Services Head of Operations
Senior HR Director Global Business Services
Smith and Nephew
Vice President of Business Services Operations (Shared Services)
Global Business Services Director
Vice President Finance Shared Services and Transformation
Head of Strategy, Solutions and Sustainability
Senior Vice President Global Business Services
Shared Services Director
Ekkehart von Roda
Senior Director Finance Transformation, Shared Services
Global Business Services Lead
Director of Accounting Shared Services
Programme Stream Lead for Organisation and People
Director Finance Operations, International Bill to Cash
Head of Global Financial Services, Lisbon
Shared Service Centre Director
General Manager - GE Global Operations
Contact Centre Director
Johnson and Johnson
Senior Vice President, Head of GBS and Shared Services Transformation
Managing Director & Chief of Transformation
1 Ticket, 20 Experiences!
Go Exploring! Discover in the sun-drenched streets of Lisbon, three state-of-the-art SSCs, and return home with solid take-aways on how to improve your centre! For the first time, SSOW brings you a full day of site tours, showcasing a range of SSCs, GBS, and centres of excellence. The day will start at 08:00, where you will be picked up by bus at the conference centre, and taken on your multifunctional SSC adventure. Seats are limited, so book now!
In this session, interact with our solution providers and watch them showcase their innovative solutions with live demonstration drives. Get answers for how much of an impact can new technology have on your business, how quickly can it be implemented, and critically, how soon will you see your ROI?
Problem Solver Case Studies
Attend targeted case studies which will help you to find a solution to a common SSC problem. Engage with your speaker’s story, offer advice, and help them to find a solution to their problem. Present your conclusions to the audience and walk away with a list of new approaches to complex issues.
“Ask the Experts” Panel Sessions
Interactivity is the name of the game! This is not your average panel discussion, in this session, contributions are a must. Get the conversation flowing as you come armed with questions for our expert-level panel speakers.
Process Excellence Corner
In this part of the exhibition space, meet with your contemporaries and discuss your PEX strategy – what do you need to be doing to stay ahead of the curve? Here is your break-out space to meet with other GPOs, in order to help trouble-shoot and network.
There are some issues that simply can’t be solved in a 30 minute session. In our Deep-dive workshops, apply your knowledge in a classroom environment, with two hour immersive learning experiences to enable you to truly tackle your key issues. Leave the room feeling like an expert, equipped with new strategies and innovative solutions to your issues.
Interactive Discussion Groups
The perfect forum to collaborate with your peers on your most pressing issues. Tailor your experience and sign up to these small, capped roundtables, and discuss your problems with leaders who are facing the same challenges as you. Contribute to the debate, and leave your IDG armed with new insights and ideas.
Tired of the same old sales pitches? Wouldn’t it be more helpful to actually hear from an End User customers about the realities of solution implementation? In this new and innovative hot-seating session, talk to implementers who have already been through it all, and who are now realising the results…
Secure your front-row seat in the auditorium as we host our “presidential debates” sessions, which tackle the key issues in the SSC and GBS space. Who will get your vote?
Spotlight on Leadership
In these limited masterclass sessions, hone and develop the leadership skills of you and your team. In this ever-changing landscape, adaptability is key. This session will ensure your ongoing professional and personal development, and will prepare you for the challenges of the future…
In our invitation-only break-out space, designed specifically for Global Leaders, collaborate with your peers and formulate a strategy to leverage on the innovation, know-how, and insights from the collective brainpower in the boardroom.
Robots may be on the rise, but humans are, and will remain, your most important asset. In our HR Innovations session, develop the essential skills you will need to empower your workers and to join forces with your peers to evolve your HR approach.
There ain’t no party like a SSOW party…and we are going to be making the most of this year’s fantastic beach-side location. As the sun sets, let your hair down, enjoy delicious cocktails and canapes and network with your new contacts. Some say this is the time you will learn the most!
Future of Finance
Push the boundary of innovation and create explosive business value through transforming your Finance function in our Future of Finance sessions. Explore the changing VP of finance, digital transformation, and finance process excellence, and leave with real life examples of how to impact your bottom line.
Interactive Benchmarking powered by SSON Analytics
Where does your SSC lie in comparison to its counterparts? Benchmark yourself against other SSCs in your industry or region, and construct a strategy to get your operations to the top!
At SSOW, we like to reward you for excellence and to recognise the leaders and teams that are truly innovating the SSC World. Our awards are judged by a panel of industry experts, who understand first-hand the challenges and opportunities associated with SSC transformations. Will you be recognised this year?
Hear from SSOW’s keynote presenters; true industry influencers within the world of Shared and Business Services who are at the cutting edge of business innovation. Be inspired by their pioneering approaches and leadership!
Sometimes, you need to take a break from the high-level content and networking and have a bit of a relax! In our gamification zone, find activities such as morning yoga, free massages, and Mario-carts – who will get the top score?
Wanting to pick that last speaker’s brains over the methods they adopted in their Customer excellence transformation? Or wanting to meet someone from the app? Head to our networking centre, grab a coffee and have that one-on-one conversation.
SSON has gone digital! This year, our app is more interactive than ever before. Arrange meet-ups, take part in live polling, ask our panellists questions in real time, the list is endless. A great opportunity to meet and engage with more of your fellow delegates than ever before!
Your Industry’s #1 Event
End User/ Sponsor Ratio
Key Topics To Be Addressed in 2018 Include
Transitioning from a transactional to value-adding shared service centre
Deploying Automation and Robotics to increase productivity and eliminate errors
Using PEX and creating a continuous improvement culture to continue to achieve marginal gains and productivity improvements