People, Change Management & Transition
So you've got your operations and processes in place but you're just not getting the results you expected, or fast enough! Many of you have told us that delivering change is much more complex within increasingly global business and multinational cultures. Whatever your functional discipline and scope of change programme, you'll find focused sessions on how to deliver sustainable change by investing in people, how to maximise buy-in from your operational staff as well as your business partners, and how to smooth the move to captive or outsourced.
Globalisation & Shoring
Location is still a massive decision for any business and there's certainly no one size fits all model. Low cost locations are perfect for cost cutting and high volume low value activities, but are you increasing risk and what does this mean for the customer? But with cost cutting critical in today's economy can you really afford to select and higher cost location? And what about keeping jobs close to home in recession and keeping the workers unions happy? There so many questions that need to be answered and that's why this year's Shared Services & Outsourcing Week provides you with the open forum to thrash out the answers that suit your business.
Contracting & Outsourcing
Whether you're looking to leverage outsourcing to drive your captive SSC's costs out further, or want to garner more value from your pre-existing outsourcing contracts the Week contains all the need to know facts about sourcing excellence whatever stage of the journey.
Plus, for the first time SSON has teamed up with IACCM to bring together the best in Europe on contracting, shared services and sourcing to build a better future in supplier relationship management and true transformational ability. Just select the sessions from two dedicated streams to touch up on the latest outsourcing models, smart contracting negotiation and post contract performance management.
Process Transformation & Automation
It's all about streamlining, standardising and taking out waste. In a world where both cost cutting and service delivery go hand in hand, process transformation still remains top priority in SSC and outsourcing performance. Through both technology and process focused sessions, delve deep strategies for delivering optimal ROI from ERP, the latest innovations in functional automation and how to create a global platform for process management and change. The solutions are out there, you just need to pick the right ones!
Risk & Governance
With a more complex multinational business model and dispersed global process ownership, managing your risk is becoming a bigger and bigger challenge. So who is accountable for service delivery? Where do you draw the line between promised value and risk to the business? And how far should you really take your most crucial operations from home in an unpredictable markecenet? Through dedicated risk management sessions you walk away with an unprecedented glimpse into the most successful risk and governance frameworks, ready to apply to your business service model.
Service Delivery
Everyone is looking to drive more and more value to the customer, but how do you really balance service delivery with pressures on cost-out? And what are the most effective global frameworks to deliver to a growing business model? Touch base with your industry peers to see what really works, from 'centres of excellence', cross functional and multifunctional frameworks, to commercial delivery and change back models.
Continuous Improvement & Performance Management
It's all about getting that extra 1% and even more so considering the recent recession. So what can you do to cut out that extra bit of waste and reach that next level of capability? There's always a little bit more to be gained - Pick and mix sessions on process excellence and Lean to drive out increased costs and shorten cycles, KPIs and performance based management and what it takes to become a truly world class operation.
Public Sector Transformation
With expected attendance form the full range of public sector transformation and shared services agents Shared Services & Outsourcing Week 2010 hosts the latest in public sector content. Start with a pre-arranged site tour to the IT shared services centre for the Scottish Government to see a successful public sector SSC in practice, and follow this with a double length group working session public-private and joint service ventures as well as public sector specific case studies throughout the 4 days. Mix this with the first rate experience form the industries best and you'll be on the road to success.