Sponsors and Exhibitors

Cognizant

Website: www.cognizant.com

With Cognizant as your global partner, you get a technology and industry partner with the single passion of making your business stronger.

Today’s C-level leaders are hard-pressed to cut costs, tighten controls and improve performance—without disrupting internal operations or customer relationships. Previous BPO solutions often took too long to achieve, so competitive advantage was brief. With us, you can realize “business process opportunity” quickly. We understand how process redesign can transform businesses, as well as how underlying IT systems work.

Our approach pairs process and systems experts who understand your industry and know your pains. The same team stays with you across the entire lifecycle of business process transformation – from planning and development, to replication and operation.

With Cognizant, you have access to the best talent in the world: over 59,000 professionals working in more than 40 global delivery centres. All dedicated to delivering the IT, consulting, infrastructure, and business process outsourcing services you need. Together, we'll build a lasting relationship that delivers the cost savings and business results you want.

Get the results your business demands with higher levels of continuity, accountability, intellectual-property protection. Get the partnership your business deserves.

Get Cognizant at: www.cognizant.com

Scottish Development International (SDI)

Website: www.sdi.co.uk

Scottish Development International (SDI) is a joint venture between the Scottish Government and its economic development agencies, Scottish Enterprise and the Highlands and Islands Enterprise. In SDI we work to deliver the economic strategy of the Scottish Government. The organisation is segmented on the basis of six priority industries Energy, Financial Services, Digital Markets and Enabling Technologies, Life Sciences, Food and Drink and Tourism. In SDI we aim to encourage inward investment into Scotland and to help indigenous Scottish companies internationalise (develop their trade in exports). Scotland is one of Europe's leading financial centres and is internationally recognised as the most important UK financial centre outside London and the South East. Scotland has a long and proud tradition of excellence in the financial and business services sector and over 451,000 people are employed within this burgeoning industry. If you wish to explore any possible partnerships or investment opportunities then this is something that SDI could facilitate. SDI provides a wide range of support services, including advice, access to specialist expertise, selective business mentoring and development, market information, financial assistance, business location information, investor aftercare and specific services covering each phase of international trade activity. SDI has 21 field offices covering Asia Pac, EMEA and North America.

Itella Information

Website: www.itella.com/informationlogistics

Itella Information - Number one invoicing partner in Europe How might the rationalisation of invoicing processes enhance your company's competitiveness? Do growth and internationalisation pose challenges? How will the digitalisation of the operating environment affect your business operations? Itella Information boosts the efficiency of financial information flows and leads the way in electronic invoicing in Europe. Our solutions concern the core of financial management processes: handling outbound and inbound invoices. Our services include solutions for the efficient processing of incoming invoices within an organisation and, using state-of-the-art technology, the cost-efficient sending of invoices in electronic or printed form. Our services are scaled according to your needs, from standard services to full-scale business process outsourcing. If necessary, all processes relating to sending and receiving invoices can be submitted to Itella for handling. Outsourcing not only enables cost savings, but also for more efficient process management and transparency, when a single partner is in charge of your invoicing processes. Itella Information serves customers in Finland, Sweden, Norway, Denmark, Germany, Estonia, Latvia, Lithuania, Poland, Russia, Slovakia, Hungary, Austria, the Czech Republic and Romania.

Itella Information Oy, Keilaranta 13, 02150, Espoo, Finland, Tel: +358 20 452 3000

City of Edinburgh Council

Website: www.edinburgh.gov.uk

Economic Development Unit – Investor Support

The City of Edinburgh Council is responsible for providing political leadership and governance for services across the city from planning and licensing to social care. The Council’s Economic Development Unit (EDU) embraces a range of activities including tourism, local regeneration, innovation and entrepreneurship, inward investment and economic research.

Three teams collaborate to nurture investment into the city and raise awareness of investment opportunities via the city’s powerful international, diplomatic and civic network base:

• Investor Support
• Physical Development Support
• Destination Edinburgh Marketing Alliance

Investors can also make use of support from the other EDU Strategy and Research, Employability and Skills, Enterprise and Innovation teams.

Our invest strategy promotes the city to new investors as an investment location of first choice. The Council adopts a catalytic role, harnessing the resources and skills of strategic partners – Edinburgh Chamber of Commerce, Scottish Development International, Scottish Enterprise and the Edinburgh Science Triangle. Our services include: local market and economic research, property searches, key contacts and introductions, networking events, city familiarisation visits and sector specific support.

We look forward to introducing Edinburgh to you as the ideal investment location.

Capgemini

Website: www.capgemini.com/bpo

Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business Experience™. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2009 global revenues of EUR 8.37 billion and employs over 90,500 people worldwide.

Capgemini’s expertise is recognized in Business Process Outsourcing (BPO) with a solution portfolio that spans Finance & Accounting, Customer Care & Intelligence, Procurement Services, Management Assurance Services, Human Resources and Knowledge Process Outsourcing services. As part of Capgemini’s Rightshore® delivery network, more than 8,500 BPO professionals provide services to clients worldwide 24 hours a day, seven days a week, in 36 languages, from centers located in Australia, Brazil, Canada, Chile, China, Guatemala, India, Poland, Sweden and the United States.

For more information, please visit: www.capgemini.com/bpo

Egypt ON

Website: www.itida.gov.eg

Egypt has developed into an ideal location for IT and business process outsourcing. Thanks to an abundant technically skilled and uniquely multilingual talent pool, the sustainable low cost of doing business, a reliable and scalable infrastructure supporting and substantial ongoing government investment, Egypt has become the Number One outsourcing and offshoring location of the EMEA region. As existing companies expand their operations and new companies arrive, Egypt is playing an increasingly important role in the world of IT and business process outsourcing. In the latest A.T. Kearney Global Services Location Index 2009, Egypt has been ranked the world's number six, surpassing more established locations such as the Philippines, Morocco, and Poland. This further strengthens Egypt vision to be recognized as top five global outsourcing and offshoring destination.

Every year over 330,000 students graduate from Egyptian universities. Of these, around 63,000 in commerce, around 14,000 in science and a further 17,000 in engineering – creating an annual talent flow of over 90,000 graduates suited to IT and business process outsourcing. At the same time, cost remains low. Companies operating in Egypt can benefit from some of the world’s competitive telecom costs with ready access to VoIP, paving Egypt's way to become one of the world's most attractive locations.

Genpact

Website: www.genpact.com

Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world. The company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform. Genpact helps companies improve the ways in which they do business by applying Six Sigma and Lean principles plustechnology to continuously improve their business processes. Genpact operates service delivery centers in China, Guatemala, Hungary, India, Mexico, Morocco, the Netherlands, the Philippines, Poland, Romania, South Africa, Spain and the United States.

TPI

Website: www.tpi.net

TPI, as an independent, trusted advisor, provides realistic and proven sourcing solutions. We have helped hundreds of clients streamline complex operations, reduce the cost of support functions and achieve sustainable service improvements. The hard-earned lessons that have forged our sourcing method ensure that we provide a robust and impartial approach.

Founded in 1989, TPI is the world’s largest and most established sourcing advisor. Voted Top Full Service Outsourcing Advisor by The Black Book of Outsourcing in 2009 for the second consecutive year, TPI is the leader by every measure in providing trusted industry knowledge to implement substantial and sustainable improvements in support operations through the best combination of outsourcing, offshoring, shared services and internal service optimisation.

For more information about TPI and how we can help you, please contact Denise Colgan on +44 (0)1737 371523 or at denise.colgan@tpi.net. Visit us at www.tpi.net .

The Hackett Group, Inc.

Website: www.thehackettgroup.com

The Hackett Group, Inc. (NASDAQ: HCKT), a global strategic advisory firm, is a leader in best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice. Utilizing best practices and implementation insights from more than 4,000 benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritize initiatives to enable world-class performance. Through its REL brand, Hackett offers working capital solutions focused on delivering significant cash flow improvements. Through its Hackett Technology Solutions group, Hackett offers business application consulting services that helps maximize returns on IT investments. Hackett has worked with 2,700 major corporations and government agencies, including 97% of the Dow Jones Industrials, 73% of the Fortune 100, 73% of the DAX 30 and 45% of the FTSE 100. Founded in 1991, The Hackett Group was acquired by Answerthink, Inc. in 1997. Answerthink was renamed The Hackett Group, Inc. in 2008. The Hackett Group has global offices in the United States, Europe and Asia/Pacific.

WNS

Website: www.wns.com

WNS is a leading global business process outsourcing company. Deep industry and business process knowledge, a partnership approach, comprehensive service offerings and a proven track record enables WNS to deliver business value to the world’s leading companies. WNS is passionate about building a market leading company valued by our client, employees, business partners, investors and communities.

Deloitte

Website: www.deloitte.com

Deloitte is a global leader in professional services with 115,000 professionals in more than 150 countries.We draw upon a combination of audit, accounting, tax, consulting and corporate financial services. This unique 360-degree perspective is what we call the Deloitte Difference. By applying this approach every day, we provide greater value for the clients we serve. Within the European Compliance Centre – which is part of the Global Tax Cosourcing Group of Deloitte - we focus on statutory and tax compliance, shared service centre set-up including tax technology.

Basware

Website: www.basware.com

Basware is the global leader in Enterprise Purchase to Pay (EPP) solutions. We offer a comprehensive suite of invoice automation, procurement, and travel & expense management solutions that work together to meet your specific requirements. Our solutions are available as licensed, hosted, and on-demand (SaaS) offerings. We transform manual, paper-based purchasing and payables processes into an automated process that seamlessly integrates with, and complements existing accounting and ERP systems such as SAP, Oracle, JDE, Lawson, Baan, and 200 more. Approximately 1,000,000 users at 1,500 organizations worldwide depend on Basware software to automate business-critical financial processes.

avarto

Website: www.arvato.co.uk

arvato is one of the world‘s largest service providers for media and communication and forms a unique high-performance network holding leading market positions. With 270 subsidiaries it is part of Bertelsmann and employs over 62,500 employees in 37 countries worldwide. arvato offers a one-stop-shop, with all services from a single source. This creates unique opportunities, with the individual know-how of its companies intelligently combined into a comprehensive range of services. With 10 locations and more than 2,000 employees in the UK & Ireland arvato provides a wide selection of outsourcing solutions. The integrated value chain consisting of finance services, customer services, loyalty services, government and logistics services as core, is the key competitive advantage of using arvato.

arvato finance is the specialist for all F&A related BPO with core competencies being in billing, financial & accounting solutions and back office services. It has established itself as a key outsourcing partner for well-known, multi-national companies on a worldwide basis. With locations in Ireland, the United Kingdom, Germany, USA, Brazil, India and China, arvato finance provides a broad range of services for transaction-intensive businesses, for both online and offline business environments.

Please visit www.arvato.co.uk or contact us at info@arvato.co.uk to learn more about arvato’s services.

APEX Analytix

Website: www.apexanalytix.com

APEX Analytix serves global shared services with recovery audit services and technology solutions that prevent, detect, and rapidly recovery overpayments; support compliance, mitigate risk, and provide insight into accounts payable, purchasing and the procure to pay process. The company has over 40 software installations - more than any provider of A/P recovery audit services and prevention software. The software has prevented more than $1 billion in overpayments. APEX Analytix serves more than 30 of the Fortune 100 and has 110 active software and service clients.

UNIT4

Website: www.unit4.com/shared-services

UNIT4 is Europe’s 2nd largest ERP systems developer, providing business systems that focus on helping organizations to embrace change and are widely used for shared services and outsourcing operations. Its two principal international solutions are Agresso, an ERP solution for services based organisations and CODA, a best-of-class global accounting system.

Between them they are used by thousands of organizations across the globe. With rapid implementation, ease of integration and the ability to support on-going business change with minimal cost, they are well suited to even the most complex shared services environments.

The group has 3,500 staff in offices across 19 countries, supporting customers and partners in all regions of the world. It is publicly quoted on the Amsterdam Stock Exchange.

Intercomp Global Services

Website: www.intercompglobal.com

Intercomp Global Services. Clients from all industries have relied on Intercomp Global Services since 1994 for standardized multi-country payroll services. Delivering to over 500 clients (mostly Fortune 1000) varying from 1 to 14,000 employees across 25 countries and growing. We bring peace of mind, efficiency and cost savings to our clients with our centralized payroll model and platform. With high satisfaction rates our clients would definitely recommend our services to others. In selected countries we provide additional services that include HR administration, accounting and professional employer services. Intercomp Global Services develops and runs its own proprietary payroll software. Our centralized operations center brings true consistency in global service delivery. We offer a single contract, single SLA, single interface and single point of contact with tools that all contribute to harmonized payroll across multiple locations leading to a better bottom line. Regular internal and external audits support our process and keep us keenly focused. Intercomp Global Services is SAS 70 type 2 certified company

Raytheon Professional Services (RPS)

Website: www.rps.com

Raytheon Professional Services (RPS) is a global leader in training services and training outsourcing. For more than a decade, RPS ensures businesses realize cost efficiencies through outsourced training by redesigning how they train their employees, customers and partners; implementing the new training design; and managing their training in long-term outsourcing engagements. RPS training capabilities include strategic planning for the training function, design, development, delivery, administration and measurement. Other services include the ability to help clients globally integrate their training function; a patent pending process for redesigning and maintaining client’s training curricula; the ability to develop training programs in one language, followed by localization and deployment in more than 39 languages; the ability to help clients to develop and refine their financial business case for training outsourcing; and a strong programme management discipline influenced by Raytheon’s defence background. Our work with customers has been recognized by organizations like e.g. the American Society for Training and Development, Bersin & Associates, Brandon Hall and Chief Learning Officer. RPS has been ranked first in HRO Today's Learning Baker's Dozen – a ranking of learning BPO providers based upon input from companies that have purchased learning services.

Learn more about how we can help you maximize business performance whilst significantly minimize training cost. Contact us at +49 (0) 61 42 917 0, e-mail: rps-contact@raytheon.com

EquaTerra

Website: www.equaterra.com

EquaTerra sourcing advisors help clients achieve sustainable value in their IT and business processes. Our advisors average more than 20 years of industry experience and have supported over 2000 transformation and outsourcing projects across more than 60 countries. Supporting clients throughout the Americas, Europe, and Asia Pacific, we have deep functional knowledge in Finance and Accounting, HR, IT, Procurement and other critical business processes. EquaTerra helps clients achieve significant cost savings and process improvement with internal transformation, shared services and outsourcing solutions.

Hanse Orga International

Website: www.hanseorga.com

Hanse Orga International B.V. FinanceSolutions in SAP® Are you looking for innovative software solutions to help your organisation anticipate on the challenges of regulatory control and compliance, SEPA, Faster Payments, or getting a real time view on improve your working capital? Would you like to optimise your processes, save costs while preserving investments in your SAP systems? Hanse Orga, SAP Software Solution Partner with SAP certified “Finance Solution 4.0”, shows you how! As an official SAP® Software Solution Partner Hanse Orga provides holistic SAP consulting services with special focus on cash management, payments and bank reconciliation. All solution groups are certified by SAP as "Finance Solutions 4.0", an official confirmation of the high quality of Hanse Orga software solutions. The certification ensures that our solutions are seamlessly integrated in SAP, providing a standard and unique finance solution within your existing and known SAP environment. The customer centric approach before, during and after the implementation has resulted in more than 400 satisfied clients internationally. Companies like IBM, Philips, BMW and DuPont successfully use our products in a shared services environment. We kindly invite you to talk to us and identify how we can help you stay ahead with our market leading solutions.

Tata Consultancy Services

Website: www.tcs.com

Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence. TCS BPO specializes in Industry specific services and leverages its IT heritage to offer transformational services including Platform BPO. A part of the Tata Group, India’s largest industrial conglomerate, TCS has over 140,000 of the world's best trained IT consultants in 42 countries. The company generated consolidated revenues of US $6 billion for fiscal year ended 31 March 2009. For the H1 FY 2010 quarter, BPO revenues were close to 12%of TCS revenues. TCS is listed on the National Stock Exchange and Bombay Stock Exchange in India.

MIDA

Website: www.invest.gov.ma

MIDA IS THE INSTITUTIONAL KEY PARTNER IN ANY INVESTMENT PROJECT IN MOROCCO

With its international network and a wide range of institutional partnerships with other Moroccan government and private institutions throughout the country, MIDA offers a free and professional public service to all investors. It is the point of entry to the Kingdom of Morocco.

MIDA:

• Inform,
• Assist,
• Do the follow up,
• Facilitate contacts with local partners and administrations,
• Provide the best possible environment for the development of the activity,
• Negotiate for the investor the optimal business deals.

THE MOROCCAN INVESTMENT DEVELOPMENT AGENCY

The Moroccan Investment Development Agency (AMDI) was created in 2009. The agency has 2 main areas:

• Promote investments in Morocco,
• Develop investment for the following sectors: Industry, New technologies and Commerce.

THE AGENCY HAS 4 MAIN MISSIONS:

• Suggest programs aiming to develop investments to the Moroccan government,
• Launch communication campaigns promoting investment opportunities as well as increase Morocco consideration and preference among foreign investors,
• Develop activity zones dedicated to the industry, commerce and new technologies sectors,
• Ensure a prospecting plan for investors.

KellyOCG

Website: www.kellyocg.com

KellyOCG is the Outsourcing and Consulting Group of Fortune 500 human resources solutions provider, Kelly Services, Inc. KellyOCG is a global leader in innovative talent management solutions in the areas of Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), Contingent Workforce Outsourcing (CWO), Human Resources Consulting, Career Transition and Organizational Effectiveness, and Executive Search.

PA Consulting Group

Website: www.paconsulting.com/sourcing

PA Consulting Group (PA) have over 300 sourcing experts working internationally on sourcing programmes, focused around our shared services and outsourcing practice and supported by experts in other disciplines across the firm. This deep expertise, combined with our independence from providers, enables PA to think differently about sourcing, delivering unique and ethical solutions for private and public sector organisations. These solutions based upon clear insight and detailed knowledge of markets, business practices and geographies, transform businesses to deliver real and sustainable value rather than short term cost savings.

Chazey Partners

Website: www.chazeypartners.com

Chazey Partners brings together a unique wealth of expertise and real life experience in implementing and operating world class Shared Services Organizations (SSOs) across the globe. We pride ourselves in having built, operated and turned around some of the world’s most highly commended and ground breaking Shared Service Organizations. Our experience spans numerous Shared Service and Business Process Outsourcing programmes delivered over the last 20 years. Our functional breadth of experience includes Finance, HR, IT and Procurement.

Invest Chile

Website: www.hightechchile.com

In 2000, CORFO launched Invest Chile, a program designed to promote and attract IT and BPO investments to the country. The program supports the installation of businesses such as shared service centers, call centers and technical support centers, software development centers, electronic integration and assembly operations. We have a vast range of services for investors and a full variety of grants for setting up a project.

The Hungarian Investment and Trade Development Agency

Website: www.itdh.com

The Hungarian Investment and Trade Development Agency, ITD Hungary, was founded by the Ministry of National Development and Economy. Through its extensive network of contacts in both the public and private sectors, ITD Hungary provides foreign investors with high-quality support for key decision-making processes and a wealth of supplementary services in the project preparation, implementation and after-care.

Euromediterranee

Website: www.euromediterranee.fr

Euromediterranee in Marseille develops one of the largest business district in Southern Europe. As France's second largest city, Marseille offers a non saturated, multilingual labour pool. The higher education system in this city boasts an unsurpassed reputation for its diverse studies and research including 3 universities and 16 advanced universities with over 100,000 students. Situated in scenic Provence, Marseille Euromediterranee proves an exceptional place to live and a great transition for any relocating executive. With such an amazing quality of life, working can become less of a compromise.

Automatic Data Processing, Inc.

Website: www.adp.com

Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

IDA Ireland

Website: www.idaireland.com

IDA Ireland is the Irish government's Investment and Development Agency. It is responsible for promoting Ireland as a location for foreign direct investment by leading Business-to-Business Services companies as well as other sectors including Consumer Products, Media & Entertainment, Life Sciences, International Financial Services and Information Communications & Technology.

Companies carry out a broad range of activities in Ireland including, European HQ, Shared Services Centre, Supply Chain Management, Sales & Marketing, Customer Support, IP Management and Research Development & Innovation. IDA Client companies include leading names such as Google, Accenture, Microsoft, Ebay, Amazon, Facebook, Citigroup, Hertz, Pfizer and Pepsi.

Ireland's reputation as an attractive location for doing business is supported by its skilled workforce, enhanced infrastructure and its pro-business attitude. This is endorsed by the many leading brands that have invested and continue to invest in Ireland over the last 20+ years.

Steria

Website: www.steria.co.uk

Visma

Website: www.visma.com

Visma is an international and innovative organization in growth. We have more than 210 000 customers, 3 400 employees and more than 85 offices throughout Europe, mainly in the Nordic region. We are the leading provider of software and outsourcing services for finance & accounting, and HR & payroll processes. By combining accounting and payroll systems with outsourcing services, we offer financial solutions for any businesses, public agencies and associations. All based on efficiency improving products and services. For many businesses the outsourcing of accounting and financial functions is a good recipe for efficiency. Together with our customers we determine which financial functions should be performed internally and which should be entrusted to us, all depending on the nature of their business. We run centres of excellences within different marked segments. Through our dedicated consultants, we continuously aim for improving the efficiency and processes. Our competence in accounting, payroll and making efficient processes, provides our customers with better transparency, management and control.

Enterprise Estonia

Website: www.investinestonia.com

Enterprise Estonia is the largest business support organization in Estonia helping both Estonian and foreign companies to build sustainable competitive advantage. A dedicated team of Enterprise Estonia professionals is here to support foreign companies investing and expanding in Estonia. We aim to be your Business Development Managers and work together with you all the way from an initial information request to ramp-up of operations. Enterprise Estonia has all the connections in Estonia you need to do business and our services are FREE of charge and confidential. Estonia’s unique mix of languages (English, Russian, German, Finnish, Swedish and others) and sustainable talent pool of IT and financial professionals offers best-in-class quality of service at an internationally competitive cost. . Estonia has the lowest public deficit in the EU (2009 -1.7%), low wage inflation, a simple low tax system (0% corporate tax on retained profits) and a world class ICT infrastructure. Estonia is the low-risk, high quality, competitive location for shared services and BPO operations in the Nordic region.

The Gdansk Metropolitan Area

Website: www.investgda.pl

The Gdansk Metropolitan Area is the fastest developing region of northern Poland, with the greatest potential of becoming the leader amongst BPO/SSC locations in Europe. Local availability of modern world-class office space, investment tools and financial support as well as a top rank in the ‘quality of life index’ make Gdansk much more than just a convenient location. GE Money Bank, Thomson Reuters, Acxiom, Intel, IBM, Arla Foods, First Data, have already seized the opportunity. With a population of 1.26 million, 22 colleges and universities attended by nearly 100 000 students, along with a further 140 000 from neighboring provinces, with a focus on finance, accounting, IT, and management, over 97% know English, 60% are fluent in German and30% have studied Swedish, Danish, Norwegian, French, Spanish and Italian. New investors are offered refunds from regional EU program for SSCs and BPOs, up to 30% of investment costs. The County Labour Office refunds the creation of new workplaces. The Gdansk Scholarship offers grants up to EUR 7 500 per employed student. InvestGDA provides complete pre and post investment support needed to locate and run you’re BPO/SSC in the Gdansk Metropolitan Area.

the dti

Website: www.thedti.gov.za

South Africa is emerging as an important destination for BPO.

The industry has been growing rapidly at a rate of 33% per year. Service providers in South Africa have established credible scale in Financial Services BPO. The industry is evolving to deliver business benefits beyond labour arbitrage in multiple ways, such as Leveraging technology to drive process transformation and delivering a higher quality of service compared to the baseline (e.g. improved First Call Resolution, Customer Satisfaction, reduced Turnaround Time)

South Africa has a sizeable pool of specialized Financial Services skills such as actuaries and certified analysts. For example, South Africa has ~4 times the number of actuaries than India and ~2 times the number of Chartered Accountants than the Philippines (Everest Research, 2008) The presence of specialized skills positively positions South Africa to deliver complex Financial Services BPO processes.

South African Financial Services majors are expanding operations rapidly into sub-Saharan Africa. This presents opportunities for service providers to use South Africa as a base to serve the sub-Saharan Africa operations of domestic majors

For more information contact :

Dean Hoff
Trade and Investment South Africa
Department of Trade and Industry
Email : DHoff@thedti.gov.za
Tel : +27 (0) 12- 394 1893

International Business Wales

Website: www.ibwales.com/

Newgen Software Technologies

Website: www.newgensoft.com

Newgen Software Technologies Limited is the market leader in Business Process Management (BPM) and Enterprise Content Management (ECM), with a global footprint of about 750 installations in over 35 countries. More than 100 of these implementations are large, mission-critical solutions deployed at world's leading BFSI, BPO and Fortune Global 500 companies.

Newgen is recognized by distinguished analyst firms like Frost and Sullivan as A 'Hot Company to Watch for' in their global ECM Market report, 2009 and by IDC in its exclusive report “Newgen Software: Global Leader in Business Process Management and Document Management Solutions”. Newgen is a winner of prestigious award, such as CNBC-TV18, “Emerging India Award 2008”.

With HSBC and SAP investment, Newgen is one of the rare product companies to have backing of both leading financial and technology companies of the world. Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMI Level3.

ServiceFrame

Website: www.serviceframe.com

Management of SLAs, Risks and Issues has historically been a manual and time consuming process for Shared Services and Outsourcing Teams. ServiceFrame is a revolutionary online governance tool for Shared Services and Outsourcing. Organisations use ServiceFrame to move to online management of SLAs, Risks and Issues within Shared Services and Vendor Governance. ServiceFrame is software as a service which means it can be deployed rapidly and at low cost.

Intelenet Global Services

Website: www.intelenetglobal.com

Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing Services to Fortune 500 companies in the UK, USA, Australia and India in industries as diverse as banking & finance, insurance, retail, telecom, healthcare, information technology, travel and hospitality. Intelenet is backed by Blackstone; the world’s largest private equity company.

Intelenet has built a robust infrastructure consisting of state-of-the-art facilities strategically located throughout the globe. We have 33,000 employees across 36 delivery centres located in India, UK, USA, Philippines, Mauritius and Poland.

Intelenet constantly seeks to provide cost- effective solutions to global organisations seeking to reduce costs while consistently maintaining superior service levels. Our focused third party BPO expertise helps us to cost-effectively align practical and effective solutions with the specific outsourcing strategies and needs of our client base.

Over the years, Intelenet has built an impeccable track record of its service offerings for its clients and has its operations and processes certified under some of the best standards globally. It also has the distinction of being ranked amongst the top 25 Employers in India as part of the Best Employers in India Study for 2009 conducted by Hewitt Associates. Intelenet has also is ranked amongst the Top 25 Best Workplaces at Economic Times Best Workplaces in India 2008. 2009 and 2010

Transaction Analysts Limited (TA)

Website: www.ta-uk.com

Transaction Analysts Limited (TA) has, since its formation in 2001, assisted more than 150 clients by contributing over £100m to their bottom lines. We have achieved this by identifying and recovering duplicate and overpayments to suppliers. We are a multi-disciplined, specialist consultancy; the largest supplier of historic cost recovery services based in the UK. Our presence in the UK, mainland Europe, Australasia, North America and South Africa gives us a global capacity.

Our work spans all direct and indirect costs, goods for resale, occupational property costs and VAT, and is designed to be low impact and non-intrusive. We work across all business sectors including manufacturing, finance, IT, retail, not-for-profit and professional services. We ensure that our work has no adverse impact on the client/supplier relationship, and we only contact suppliers once our client has given specific approval to do so.

We firmly believe in building long-lasting business relationships with our clients and providing an unparalleled service based on our unique service offerings. Our core services are provided on a contingency fee basis, giving the twin benefits of making significant recoveries on a “no win - no fee” basis and providing demonstrable and independent business assurance at no additional cost.

Brainware

Website: www.brainware.com

Global Shared Service Centres choose Brainware for OCR-based intelligent data capture and search solutions to exponentially improve control and drive profit from transactional business processes. Take your SSC to the next level by increasing the speed at which you can access and process information locked in paper and electronic documents. Brainware’s solutions provide real-time visibility into Accounts Payable, Order-to-Cash, Freight Accounting, Proof-of-Delivery, HR, and Remittance processing. Brainware’s unique language agnostic features make it a perfect fit for multi-national SSCs that need to accurately process documents in many languages without installing multiple instances of software. While virtually eliminating manual data entry, Brainware quickly delivers accurate and validated information to SAP, Oracle, Lawson, JD Edwards, or other back-end systems for final processing. To augment the efficiency with which you are able to input data into your transactional systems, Brainware’s unique approach to search and retrieval allows for context-based, high-speed discovery of enterprise information from voluminous files and repositories. Headquartered in Ashburn, Virginia, Brainware maintains global sales and support operations through its North American, U.K. and European offices. Brainware customers include Airbus, biomerieux, British American Tobacco, Her Majesty’s Prison Service, NHS/Steria, Northumbrian Water, Philip Morris International, Shell, and many others. For more information, please visit www.brainware.com.

Germany Trade & Invest

Website: www.gtai.com

Germany Trade & Invest is the foreign trade and inward investment promotion agency of the Federal Republic of Germany. The Federal Ministry of Economics and Technology is our shareholder. The agency is also funded by the Federal Ministry of Transport, Building and Urban Affairs.

Germany Trade & Invest…

• Supports export-oriented companies based in Germany with comprehensive foreign market information
• Promotes Germany abroad as a high-performance economic and technology location in order to attract investors who create/secure jobs in Germany
• Consults potential foreign investors in terms of their settlement plans and realizes the required project management support in Germany

An additional special focal point of activity lies in promoting the economic development of the new federal states including Berlin.

Tel.: +49 (0)30 200 099-0
Fax: +49 (0)30 200 099-111
Email: Josefine.Dutschmann@gtai.com

Locate in Birmingham

Website: www.locatebirmingham.com

Birmingham a Shared Service Centre for Europe

*Birmingham is in the "highest quality" group of European cities

With world-class telecommunications and ICT infrastructure, a well-educated workforce with the requisite skills to support the complex tasks dealt with by SSCs its no wonder that impressive names - including Cadbury, Compass, Davis Langdon, Deutsche Bank, Ernst & Young, McDonald’s Restaurants and PriceWaterhouseCoopers - have already set up Shared Service centres in the city.

Birmingham's shared service centres are outward looking and the depth and quality of expertise in the city is providing the foundation for a significant growth and scale.

The competitive strengths of the sector are complemented by the city's accessibility, the diversity and international outlook of the city's workforce and the growing appeal of Birmingham's quality of life as a place to live, work and study.

If you are considering a fresh opportunity then Locate in Birmingham, Birmingham’s investment service has real experience of working with major relocations, providing immediate access to an extensive network of skills, knowledge and assistance. Access and support from the West Midlands Shared Services Centre Forum would also be available to your set-up team immediately and continue as your project progresses.

While you are considering the challenge of relocation we would be delighted to work with your team to identify what Birmingham can offer your organisation.

Belgian Post International

Website: www.belgianpostinternational.be

Belgian Post International, the international division of the Belgian Post (De Post / La Poste), specializes in delivering business mail, direct mail and parcels on time and cost effectively worldwide. A seamless process guarantees operational efficiency and consistent world-class performance.

Belgian Post International was recently awarded with the ISO certificate.

Business in Malopolska

Website: www.businessinmalopolska.com

Morton Smith

Website: www.moretonsmith.com/

BDO International

Website: www.bdo.co.uk

Invest Lithuania

Website: www.businesslithuania.com

Fiserv

Website: www.fiserv.com

LIAA (Investment and Development Agency of Latvia)

Website: www.liaa.gov.lv

Your partner in site selection and project implementation – LIAA. LIAA is a State institution providing integrated, cost-free business consulting solution for foreign companies looking at establishing a new business or expanding their base in Latvia. A dedicated team of experts will render assistance free of charge during all stages of planning and implementation, providing help in areas ranging from location selection and establishment through to local networking.

LIAA is proud to provide top quality service – in 2009 the World Bank benchmarked LIAA No.7 globally out of 213 investment promotion agencies.

Oversight Systems

Website: www.oversightsystems.com

Software Europe

Software Europe was formed in 1989 and recently celebrated its 20th year delivering secure and reliable solutions to some of the world’s leading businesses. The ethos of our organisation is to provide exceptional levels of service combined with innovative solutions.

In late 1999 a Research & Development team was created to explore the world of ‘Software as a Service’. Market research identified an opportunity to provide contract management as a solution, the savings that would be delivered to the client were easily identifiable, and the internet infrastructure was mature enough to support the service model. The experience accrued from working with large organisations over the previous ten years was re-invested in the on-line contract management solution and ensured the system has significant advantages and a compelling return on investment.

Framework

Website: www.framework-software.com

framework is a browser-based application that automates the administration of contracts and centralises contract, supplier, and product information into one secure, central repository that is accessible by all relevant people.

framework enables organisations to monitor their spending, terminate contracts at the correct time, monitor and track their costs against benefits gained and ensure that more informed decisions are made based on real facts and figures. Ultimately, this leads to increased cost savings, improved contractual terms, and a much higher level of efficiency in contract and supplier management processes.

Transparent

Website: www.transparent.nl/en

Connolly

Website: www.connolly.com

Invest Northern Ireland

Website: www.investni.com/invest

Maxim

Website: www.maximpark.co.uk

Trintech

Website: www.trintech.com

ACS

Website: acs-inc.com/fao

ACS is a leading provider of business process outsourcing solutions, with 74,000 professionals supporting thousands of multinational corporations and government agencies in over 100 countries from 500 locations. Our integrated services deliver process innovation, transformational technology and unrivaled expertise to achieve high-performance business outcomes. ACS’s finance and accounting outsourcing solution, Accelerate F&A, is compatible with your current IT infrastructure to ensure a more flexible, faster transformation

AirPlus International

Website: www.airplus.com

With more than 32,000 corporate customers worldwide, AirPlus International is a global leader in business travel payment solutions. As the leading issuer of UATP worldwide, AirPlus settles flight tickets from more than 260 airlines and is the preferred partner of British Airways, Lufthansa German Airlines, Continental Airlines, Singapore Airlines, Air China, Swiss International Air Lines, Austrian Airlines, TAP Portugal and Luxair. AirPlus International has won numerous awards in the UK, including: Buying Business Travel Diamond Award for Best Corporate Card Provider in 2008 and 2009, and Business Travel Show Innovation Award in the Corporate Social Responsibility Category in 2008.

Invapay Payment Solutions

Website: www.invapay.com

The Invapay ePayment Exchange is provided by Invapay Payment Solutions Ltd, a company that brings together the expertise of professionals who specialise in the areas of Procurement, Payments, P-Card implementations, eInvoicing, and Accounts Payable. All have a history of working with the major banks and their customers to make business-to-business purchasing and reporting more efficient and compliant, ensuring a high-standard and consistency of service.