The 15th Annual European Shared Services & Outsourcing Week

21 - 22 May, 2015

Beurs van Berlage, Amsterdam, The Netherlands

SSON’s European Shared Services & Outsourcing Week – Where Shared Services Executives Gather to Benchmark

The 2014 European SS&O Week ran this past May in the beautiful Convention Centre in Dublin, playing host to 525 shared services, outsourcing and transformation professionals from across the continent – over half of which were completely new to the event.

There are so many favourite moments from the 4 day event, but to give you an idea of what you missed, feel free to peruse the following:

Keep it Simple
Ken Segall, fmr Creative Director of Apple, took the audience through Apple’s journey of success, which revolved around keeping things simple. Using charming anecdotes and engaging comparison charts, Ken shared insight into the importance of maintaining focus in a world of complex challenges.

Let the Data Set Visual Change Your Mind
Big Idea David McCandless opened up our eyes to using Data Visuals to change your mind in his engaging session. Through the use of clever images, he walked us through how to find the story in the numbers and showcased first-hand how pictures really do say a thousand words. His ‘Debtris’ says it all!

“I’m Talking Like a Robot…”
No, it’s not from the SNL meme – it’s an engaging interview with Guy Kirkwood, VP, Sutherland, who talks about how Robotic Process Automation (RPA) would revolutionise the global outsourcing, BPO and shared services markets.

SS&O Week Tasters – the Daily Dish:
If you missed the event and want to get a taste of the week’s lessons, fret not - the SSON Editorial Team was on-hand to provide much needed coverage! Read through the Daily Dish now to get an idea of what we discussed onsite.

What’s New for 2014

SSON Announces Launches Shared Intelligence, its First-Ever Practitioner-only Online Community May 2014

SSON announced the launch of its first-ever practitioner-only online community, Shared Intelligence, this summer. Rochelle Hood, the Global Head of Communities and Process, provided the 525 attendees in Dublin an overview of the shared services industry before sharing details of SSON’s exciting plans, which will change the way its conference and exhibitions globally will deliver learning and networking opportunities.

Read the full press release for more details here.

Best agenda I’ve seen for some time. I may need to become schizophrenic to attend all the sessions that are relevant to Kellogg!John Gregory, European Finance Shared Services Director, Kelloggs
(October 2013, regarding 2014 show)
I found the European Shared Services & Outsourcing Week extremely valuable. This was the first conference of its type that I have attended and thought there were some good concepts being debated. The range of technology providers across the various stands also allowed me to assess what's available in the market to support process development.Richard Cottam, Head of Finance Shared Services, British Gas
The networking at the European Shared Services & Outsourcing Week was very useful - especially giving me a chance to meet people in similar roles, facing similar challenges in other organisations. One of the evening receptions, The Mat Hatters Tea Party worked very well and really encouraged people to mix.Liz Ditchburn, Relationship Leader, Kimberly-Clark
We are now in a people business and that is a big issue. The relationship we are having with the customer is much more important than it has ever been before. SSON is setting itself to be a real player in the shift, and this is where the real attraction comes from.Nigel Kilpatrick, Chief Sales Officer, Tibco Nimbus May 2013
You can spend a lot of time doing a lot trying to reach these people by email and phone but here you have the advantage of not only being in the same place as them but actually having SSON's team getting you some face time with those people.Joana Monteiro, Marketing Manager, Winshuttle
You are the leaders actually of such events providing a lot of networking opportunities.Krystian Bestry, Head of BPO Services, Infosys
The European Shared Services & Outsourcing Week was well-organised, with a lot of opportunities to meet people with diverse experience. There was a lot of information – and attending the event changed my opinion on SSC and provided me with a positive outlook.Lavinia Marconi, Finance Manager, Bacardi
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Download the Agenda

2014 Speakers Included

 Ken Segall
Ken Segall
Former Creative Director
 David McCandless
David McCandless
Information Is Beautiful
 David McWilliams
David McWilliams
International Economist, Journalist, Author and Broadcaster
The Good Room

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Quick Links

A Special Thank You to Our 2014 Sponsors

Sponsors & Exhibitors
Awards Reception Sponsor
Scottish Development International
Welcome Reception Host
Invest Northern Ireland
Diamond Sponsor
TATA Consultancy Services
Analyst Partner
Everest Group
Keynote Sponsors
Sutherland Global Services
TIBCO Nimbus
WNS Global Services
Private Lunch Sponsor
Department of Commerce Jiangsu Province
Chair Sponsor
Chazey Partners
Silver Sponsors
Invest in Poland
MSC Malaysia
Perceptive Software
Hewlett Packard
Blue Prism
Hanse Orga International
BlackLine Systems
Workshop Sponsor
North Highland
Buck Consultants International
Managed SERVICE Solutions
Randstad Polska
Meeting Sponsors
IDA Ireland
APEX Analytix
Barcelona City Council
Adra Match
Nelson Hall
Gresham Computing
DHL Global Mail
Global Remote Services
HCL Technologies
Exhibition Sponsor
Top Image Systems
Invest Lithuania
Invest in Pomerania
Life – Ladner Institute for Endurance AG
The Dti
Cost & Compliance Associates
Chesapeake Systems Solutions
Professional Outsourcing Magazine
Networking Sponsor
Portuguese Outsourcing Association (APO)
AICEP Portugal Global - Trade & Investment Agency
FTI Treasury
Triangular World
Media Partners