Whether you’re a multi-tower GBS or single function shared service centre over 40% of SSC’s state their no1 priority as improving business performance and driving value!
Utilising the full force of your data!
With 48% of SSCs already using data analytics to drive process excellence, we demonstrate how you can add serious value back to the business through data analytics, business intelligence, master data management and visualization
Deploying Robotics and Automation
to increase productivity and compliance is a key concern as over 30% of SSC and GBS leaders stated that process automation was no1 on their list of technology priorities
Creating a GBS and Global Process Owner Model
to take advantage of global standardisation, economies of scale and creating a truly advanced SSC
Driving Talent for the new SSC
Now service excellence (42%) and data analytics (18%) are emerging as the key skills SSC professionals need to succeed