The 14th Annual European Shared Services & Outsourcing Week

Convention Centre, Dublin, Ireland

12-15 May, 2014

  • linkedin
  • twitter
  • facebook
  • youtube
  • flickr
  • slideshare

Download the Agenda

2014 Speakers Include

 Ken Segall
Ken Segall
Former Creative Director
 David McCandless
David McCandless
Information Is Beautiful
 Jamie Davies
Jamie Davies
Organisational Development & Change Lead

Become an SSON Member!

SSON members save an EXTRA 10% on advertised prices! Find out more about SSON membership packages

Quick Links

Welcome to SSON’s European Shared Services & Outsourcing Week

Europe’s Premier SS&O Conference and Networking Event

Join us at the 14th Annual European Shared Services & Outsourcing Week, taking place 12-15 May 2014 at the inspiring Dublin Convention Centre in Ireland.

After months of researching with SS&O practitioners from GBS organisations and world-renowned European companies, we are pleased to present the completed programme. Attendees will benefit from:

  • 3 Site Visits to 3 leading facilities owned by Oakley, Ingersoll-Rand and Microsoft
  • A Focus on Function: 4 Functional Fast Tracks on HR, Procurement, Finance and Multi-Function
  • A Discussion on and about GBS – by GBS leaders: Request to be placed within our exclusive GBS Evolution Forum
  • Thinking Big – and Outside the SS&O Box: 3 special Big Idea sessions led by Ken Segall, fmr Creative Director of Apple; Data Journalist David McCandless (Author of Information is Beautiful); and Economist and Author, David McWilliams
  • Learning from Shared Services & Outsourcing Awards Winners at the 2014 SSON Excellence Awards Ceremony

View the Full Brochure

Vodafone, Shell, Northern Ireland Civil Service, easyJet, BAE Systems and more…

SS&O Week Speakers are hand-picked because they are experts in their field, with first-hand experience and success stories to share, in addition to lessons and insight that can be implemented into your own organization's processes.

2014 featured speakers include:

  • Ken Segall, fmr. Creative Director, Apple
  • David McCandless, Data Journalist, Author, Information is Beautiful
  • David McWilliams, Economist and Author, Follow the Money
  • Niall O’Sullivan, Group Head, Finance Operations, Vodafone
  • George Connell, VP Strategy, Finance Operations, Shell
  • Jesse Cates, Division Vice President, Corning Incorporated
  • speakers from Kellogg Company, Marks & Spencer, Nissan Europe, Southwest One and more

View the Full Brochure

Already know you’re attending? Reserve your seat before 21st February 2014 to secure the best possible rate. Register online now.

What’s New for 2014

2014 State of the Shared Services Industry Report Unveiled for Dublin SS&O Week

22 April 2014

The Shared Services & Outsourcing Network (SSON) is pleased to share the full 50-page 2014 State of the Shared Services Industry Report, in time for the Dublin SS&O Week. (

In light of the many changes the Shared Services & Outsourcing industry has experienced as technology makes networked platforms accessible, data turns into insights, and services support global operations, SSON recently canvassed its global membership to ask them how they were reacting. In this extensive survey, we’ve unearthed investment and automation priorities, and identified how SSOs rate their impact on the business. Read the full report now

Best agenda I’ve seen for some time. I may need to become schizophrenic to attend all the sessions that are relevant to Kellogg!John Gregory, European Finance Shared Services Director, Kelloggs (October 2013, regarding 2014 show)
I found the European Shared Services & Outsourcing Week extremely valuable. This was the first conference of its type that I have attended and thought there were some good concepts being debated. The range of technology providers across the various stands also allowed me to assess what's available in the market to support process development.Richard Cottam, Head of Finance Shared Services, British Gas
The networking at the European Shared Services & Outsourcing Week was very useful - especially giving me a chance to meet people in similar roles, facing similar challenges in other organisations. One of the evening receptions, The Mat Hatters Tea Party worked very well and really encouraged people to mix.Liz Ditchburn, Relationship Leader, Kimberly-Clark
We are now in a people business and that is a big issue. The relationship we are having with the customer is much more important than it has ever been before. SSON is setting itself to be a real player in the shift, and this is where the real attraction comes from.Nigel Kilpatrick, Chief Sales Officer, Tibco Nimbus May 2013
You can spend a lot of time doing a lot trying to reach these people by email and phone but here you have the advantage of not only being in the same place as them but actually having SSON's team getting you some face time with those people.Joana Monteiro, Marketing Manager, Winshuttle
You are the leaders actually of such events providing a lot of networking opportunities.Krystian Bestry, Head of BPO Services, Infosys
The European Shared Services & Outsourcing Week was well-organised, with a lot of opportunities to meet people with diverse experience. There was a lot of information – and attending the event changed my opinion on SSC and provided me with a positive outlook.Lavinia Marconi, Finance Manager, Bacardi

A Special Thank You to Our 2014 Sponsors

Sponsors & Exhibitors
Welcome Reception Host
Invest Northern Ireland
Diamond Sponsor
TATA Consultancy Services
Analyst Partner
Everest Group
Keynote Sponsors
Sutherland Global Services
TIBCO Nimbus
WNS Global Services
Private Lunch Sponsor
Department of Commerce Jiangsu Province
Chair Sponsor
Chazey Partners
Silver Sponsors
Invest in Poland
MSC Malaysia
Perceptive Software
Hewlett Packard
Blue Prism
Hanse Orga International
BlackLine Systems
Workshop Sponsor
North Highland
Buck Consultants International
Managed SERVICE Solutions
Randstad Polska
Meeting Sponsors
Nelson Hall
APEX Analytix
Adra Match
Gresham Computing
Exhibition Sponsor
Invest Lithuania
Invest in Pomerania
Life – Ladner Institute for Endurance AG
Cost & Compliance Associates
Professional Outsourcing Magazine
Networking Sponsor
Portuguese Outsourcing Association (APO)
AICEP Portugal Global - Trade & Investment Agency
FTI Treasury
Media Partners