24 - 26 May, 2016 - Convention Centre, Dublin, Ireland


Europe’s premier Shared Services & Outsourcing Conference

Through our thought-leading content, big ideas speakers and global community, the 16th Annual European Shared Services and Outsourcing Week has established a reputation as the place to meet and exchange ideas that will decide the direction for the SSC and GBS market.

This year’s theme Driving Strategic Value through Automation, Process Excellence and Data is a reflection on the fact that, no matter the maturity, in 2016 all GBS and shared service entities are looking at ways to transform themselves from transactional centers to value-adding hubs. Hubs that are influencing strategic direction and becoming examples to their wider business through their excellence in service delivery.



Whether you’re a multi-tower GBS or single function shared service centre  over 40% of SSC’s state their no1 priority as improving business performance and driving value!

Utilising the full force of your data!

With 48% of SSCs already using data analytics to drive process excellence, we demonstrate how you can add  serious value back to the business through data analytics, business intelligence, master data management and visualisation

Deploying Robotics and Automation

to increase productivity and compliance is a key concern as over 30% of SSC and GBS leaders stated that process automation was no1 on their list of technology priorities

Creating a GBS and Global Process Owner Model

to take advantage of global standardisation, economies of scale and creating a truly advanced SSC

Driving Talent for the new SSC

Now service excellence (42%) and data analytics (18%) are emerging as the  key skills SSC professionals need to succeed


Don't take our word for it! Watch this short video to get an idea of why Shared Services leaders attend SSON's European Shared Services & Outsourcing Week

Why Attend in 2016?

Discover Inspiring Leadership

Discover Inspiring Leadership

With over 75% new speakers from Shared Services and GBS all over the world, SSO Week Europe truly is the place to find out what’s cutting-edge within SSO

Influence the Industry

Completely Unbiased Advice

Starting last year SSOW is the only event in the market guaranteed to give you completely unbiased advice with our No Sales Pitches on Stage policy!

For you and from you

Forge New Connections

With over 600 attendees from blue-chip companies; our drinks receptions, awards night and speedy networking are the perfect place for you to connect with colleagues old and new

Celebrate Success

Tailored Advice just for you:

There are multiple small group or one-to-one sessions sprinkled throughout SSOW meaning that you can get expert advice on the exact problems your facing as part of your conference package

Forge New Connections

Celebrate Success!

There's a lot to be proud of and the 2016 SS&O Week Excellence Awards is your chance to celebrate yours and your team achievements, which translated into benefits across the business, and through to your customers

Grow Your Business

Grow Your Business

SSO Week showcases some the most cutting edge technology and service providers in the SSO community, therefore it is THE place for SSCs to view and select potential tech investments.

learn from those who ‘did’ and ‘do’

The Shared Services & Outsourcing Week renowned speakers are interactive, intelligent, dynamic, and personal with these interesting ideas they want to share with you.

an ideal platform for benchmarking, networking & learning

join Us








Excellence Awards

Highlights from Amsterdam – Show Reel 2015

Watch this short video to get a feel of the onsite experience at SSON's European Shared Services & Outsourcing Week.
Next year, we'll be going back to Dublin from 24-26th May 2016... see you there!

SSON Excellence Awards Highlights 2015

Feel the excitement of winning a SSON Excellence Award in this trailer video! 7 organisations were recognised this year. We are proud to honour and celebrate SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

exceeding expectations...

Become an SSON Member

SSON members save an EXTRA 10% on advertised prices! Find out more about SSON membership packages.

industry report

How prepared are you for the 5 Mega Trends disrupting services delivery? This exclusive report explores how shared services operations around the world are reacting to the challenges and the opportunities presented by Process Optimisation, Digital Transformation, Data Analytics, Automation and New and evolving skill sets.

A Special Thank You to our 2016 Sponsors

Media Partners
2016 Media Partners
FP&A Trends
Letsgo-On | Services Platform
SSC Heroes
Shared Services Architects
The Paypers